Model Host Person, Events

AREA15 is an immersive entertainment and event destination that blends art and music in a dynamic environment. We are a hub for creativity, innovation, and unique experiences. Join us and be part of a team that thrives on imagination and passion.

The Model Host Person is responsible for creating a warm, organized, and professional first impression for guests entering AREA15. This role manages the door, reservations, waitlists, guest seating, and host-stand flow while maintaining excellent communication with managers, servers, and support staff. The ideal candidate is polished, welcoming, and detail-oriented, and thrives in a high-volume, fast-paced environment as a representative of the venue's service standards and brand identity.

RESPONSIBILITIES AND DUTIES:

• Welcome guests in a warm, friendly, and professional manner, seat guests and manage the seating chart.
• Check in guests at the entrance to AREA15 events and suggest upgrades to Experience passes and/or bottle service.
• Manage reservations, waitlists, walk-ins and seating assignments accurately and efficiently.
• Pose for pictures in uniform or designated (logo) apparel for promotional activities and participate in marketing or media materials.
• Participate and dress up in costumes for events, movie showings, and/or themed parties.
• Respond to guest concerns and resolve complaints professionally, escalating to management when necessary.
• Timely escort and seat guests according to floor plan, pacing, and service flow, provide accurate wait times and communicate updates clearly.
• Be familiar with AREA15 offerings and able to articulate them to guests professionally.
• Be familiar with happenings around the district and be able to entice guests to extend their stay or return to the venue.
• Anticipate guest needs and approach them when they are in close proximity.
• Must stay organized, handle various projects at one time, follow up and make accurate decisions.
• Maintain a clean, organized, and fully stocked host stand at all times.
• Answer guest questions regarding menus, dining experiences, hours and venue policies.
• Communicate guest counts, special requests, celebrations, accessibility needs and seating changes to management and service teams.
• Monitor the venue entrance and guest flow to support efficient table turns and balanced sections.
• Resolve routine guest concerns professionally and escalate service issues to management when needed.
• Complete opening, shift-change and closing duties for the host stand and entry area.
• Assist with front-of-house side work, including but not limited to, menu organization, station cleanliness, cleaning, stocking and folding silverware.
• Work collaboratively with servers, bussers, bartenders, managers, and other team members to ensure smooth service.
• Be a brand advocate by providing visitors with accurate information regarding venues, menus, and pricing.
• Communicate effectively with all team members and guests.
• Follow all company policies, health standards, and safety procedures.
• Maintain a polished, professional appearance and uphold venue grooming and uniform standards.
• Demonstrate ART! (AREA15's service standards) in every guest interaction.
• Adhere to department and company policies and procedures.
• Maintain a professional, polished appearance in line with AREA15 standards.
• Work various shifts, including nights, weekends, and holidays.
• Perform other work-related duties as assigned.