Attractions Experience Operator

AREA15 is an immersive entertainment and event destination that blends art and music in a dynamic environment. We are a hub for creativity, innovation, and unique experiences. Join us and be part of a team that thrives on imagination and passion.

The Attractions Experience Operator is responsible for ensuring the safe and enjoyable operation of AREA15 Attractions by conducting daily safety checks, selling tickets, enforcing safety policies, and providing an exceptional guest experience. Attractions Experience Operators are instrumental in maintaining the safety and enjoyment of our guests in a dynamic, vibrant, and innovative entertainment environment. The selected candidate will be required to achieve and maintain operation certification for all attractions (on-the-job training provided).

RESPONSIBILITIES AND DUTIES:

• Operate attractions in accordance with established safety policies, procedures, and operating standards.
• Monitor attraction systems and operations to ensure the safety of guests and team members at all times.
• Perform basic troubleshooting of attractions and attraction systems in accordance with established procedures.
• Load and unload guests safely and efficiently while verifying compliance with attractions requirements, height restrictions, and accessibility guidelines.
• Inspect and secure attractions restraints, lap bars, harnesses, seat belts, and other safety equipment prior to dispatch.
• Provide clear safety instructions, attraction information, and exceptional guest service in a professional and courteous manner.
• Manage attraction queues, crowd flow, and guest throughput to maintain efficient operations and positive guest experiences.
• Observe guest behavior and attraction conditions to identify, prevent, and report any potential safety hazards to management.
• Perform opening, operating, and closing procedures for assigned attractions.
• Respond promptly and effectively to ride interruptions, operational issues, guest concerns, and emergency situations.
• Assist with attraction evacuations and emergency procedures in accordance with established protocols.
• Conduct routine attraction inspections and complete required operational and safety documentation.
• Maintain cleanliness, organization, and presentation standards throughout attraction areas.
• Collaborate with team members and leadership to ensure safe, efficient, and guest-focused operations.
• Uphold company values and service standards while creating safe, enjoyable, and memorable experiences for guests.
• Utilize themed guest interactions to deliver a unique, immersive, and memorable guest experience.
• Identify, de-escalate, and resolve guest conflicts or disturbances professionally and effectively while maintaining a positive atmosphere.
• Work safely and in compliance with all local laws, company policies, work rules, and best-practice guidelines while promoting a proactive safety-first culture throughout the department.
• Promote, sell, and process AREA15 Passes, tickets, and other assigned products in accordance with established policies and procedures.
• Verify tickets, reservations, and booking times for attractions and activations.
• Greet and welcome guests to AREA15 and its attractions.
• Provide guests with information regarding AREA15 attractions, experiences, events, and offerings.
• Demonstrate strong interpersonal and communication skills in all guest and business interactions.
• Demonstrate ART! (AREA15's service standards) in every guest interaction
• Adhere to department and company policies and procedures.
• Maintain a professional, polished appearance in line with AREA15 standards.
• Work various shifts, including nights, weekends, and holidays.
• Perform other work-related duties as assigned.