Sr. Program Manager

Overview

Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another.

Located in Brentwood, Tennessee, Ardent has earned a reputation as one of the industry’s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare’s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach.

Ardent includes:

• 30 hospitals
• 280 sites of care
• 4,281 beds
• 24,000+ team members
• 8,200+ nurses
• 1,800+ aligned providers
• 5.8M annual provider encounters
• 421 medical residents

Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, Ardent is committed to providing its hospitals and clinics the tools needed to succeed.

Position Summary:

The Sr. Program Manager, People Experience & Enablement leads enterprise programs that shape how employees and leaders experience key moments throughout the employment lifecycle. The role creates scalable, people-centered experiences that strengthen engagement, accelerate effectiveness, support career transitions, and reinforce organizational culture. This position partners across Human Resources and business functions to integrate mission, purpose, and values into meaningful experiences, resources, and practices that drive organizational success.

Responsibilities

• Designs and enhances enterprise employee experience programs across key moments in the employment lifecycle, from onboarding through offboarding.
• Leads the strategy, design, and continuous improvement of enterprise orientation and onboarding experiences that support early engagement, belonging, and productivity.
• Develops structured leader onboarding programs that accelerate understanding of organizational culture, expectations, priorities, and leadership responsibilities.
• Integrates organizational mission, purpose, and values into employee and leader experiences through programs, communications, learning, recognition, and engagement initiatives.
• Creates tools, playbooks, resources, and experience standards that provide employees and leaders with practical guidance and consistent support.
• Designs and standardizes programs supporting employee transitions, promotions, transfers, leadership changes, and offboarding activities.
• Partners with Human Resources and business stakeholders to identify experience gaps, streamline processes, and implement scalable enterprise solutions.
• Utilizes employee feedback, workforce data, operational measures, and stakeholder input to assess effectiveness and drive continuous improvement.
• Leverages technology, automation, self-service resources, and digital solutions to improve accessibility, efficiency, and user experience.
• Leads cross-functional initiatives by establishing roadmaps, governance structures, success metrics, accountability measures, and long-term program sustainability.

Qualifications

Job Requirements:

• Bachelor's degree in Human Resources, Organizational Development, Business, Communications, Learning and Development, or a related field.
• 5+ years of experience designing, implementing, or managing employee experience, onboarding, culture, talent, organizational development, or related programs.
• Knowledge of employee experience, organizational culture, change management, and program management principles.
• Skill in leading complex cross-functional initiatives and balancing multiple priorities.
• Skill in analyzing data, feedback, and performance metrics to identify opportunities and measure outcomes.
• Ability to develop scalable solutions that improve employee and leader experiences across diverse workforce populations.
• Ability to build effective partnerships and influence stakeholders across multiple functions and organizational levels.
• Strong verbal, written, facilitation, and presentation skills.

Preferred Job Requirements:

• Master's degree in Human Resources, Organizational Development, Business Administration, Communications, or a related field.
• 7+ years of experience leading enterprise employee experience, culture, onboarding, talent, or organizational effectiveness initiatives.
• Experience in a healthcare system or other complex, multi-site organization.
• Experience with human resources technology platforms, digital employee experience tools, automation, and artificial intelligence solutions.