Summary This position is located in the Architect of the Capitol, Office of the Chief Executive Officer for Visitor Services, Planning, Evaluation and Operations Division, Administration Branch. The Program Support Specialist (Training) supports the training office by researching interpretive practices, reviewing and updating Visitor Guide training materials, delivering staff training, coordinating training programs and resources, and maintaining training records and administrative processes. Duties The incumbent serves as a Program Support Specialist (Training) who researches and develops instructional materials, coordinates and delivers training programs, engages internal and external stakeholders, and manages program records and resources for the Capitol Visitor Center.
Major Duties
Research, Writing and Editing
- Reviews resources and emerging practices in the field of interpretation and conducts benchmarking analyses.
- Works with Visitor Services leadership to identify performance gaps, organizational goals and training needs.
- Reviews current Visitor Guide training materials and recommends improvements and interpretive standards.
- Integrates research from AOC and Capitol Hill partners into training materials to reflect current scholarship concerning the U.S. Capitol and Congress.
- Writes, edits and prepares training content and drafts for review.
Training Program Delivery and Collaboration
- Works with the Training Specialists to develop and present formal and informal training programs that support the mission of the Capitol Visitor Center.
- Coordinates training materials and classroom, cart or venue setup and uses varied interpretive techniques for staff audiences.
- Delivers accessible programming and follows safe work practices.
- Uses inquiry-based and object-based learning techniques to facilitate staff discussion and engagement.
- Leads weekly program delivery, coordinates training department activities, confirms resource availability and provides backup program delivery.
- Collaborates with Training Specialists, the Administrative Officer, Visitor Services staff, the Exhibits and Education Division, other CVC divisions and external partners.
Administrative Support
- Manages training files, records, attendance information and rosters.
- Develops standard operating procedures that support consistent and continuous office operations.
- Coordinates training schedules and supports training procurement and resource use.
- Complies with applicable safety requirements and uses required personal protective equipment when appropriate.
- Performs other related duties as assigned.
*** Please Note: This position is temporary in nature and will not exceed 13 months. This is strictly a temporary assignment where there is no permanent need or permanent funding available for the work involved and that the temporary appointment is limited in duration. The duration of this temporary appointment may be shorter or longer, depending on the duration of the work or project.
Qualifications
You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at OPM qualification standards
Specialized Experience: Candidates for the GS-09 grade level must have at least 52 weeks of specialized experience equivalent to at least the GS-07 grade level in the Federal service. Specialized experience for this position includes experience that demonstrates the following:
- Researching, reviewing or updating training, educational or interpretive materials.
- Writing and editing instructional, procedural or program content.
- Coordinating or delivering training, presentations, tours, workshops or educational programs.
- Maintaining training schedules, attendance records, rosters, files or other program documentation.
-OR-
Qualifying on Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree, or LL.B. or J.D., if related to the duties of the position.
-OR-
Combination of Education and Experience: Only graduate level education in excess of the first 18 semester hours (27 quarter hours) may be combined to be considered for qualifying education. Education .
Requirements
- A citizen of the United States;
- A person who is lawfully admitted for permanent residence and is seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B);
- A person who is admitted as a refugee under 8 U.S.C. 1157 or is granted asylum under 8 U.S.C. 1158 and has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible;
- A person who owes allegiance to the United States (nationals of American Samoa, Swains Island, and the Northern Mariana Islands, and nationals who meet other requirements described in 8 U.S.C. 1408); or
- A person who is currently an officer or employee of the Government of the United States.
How you will be evaluated Review your resume and responses carefully. Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions.
Your resume will be evaluated based on evidence of your ability to demonstrate the knowledge, skills, and abilities (KSAs) for this position, possession of any specialized experience, and how well your background and experience relates to the self-assessment questions in the job announcement. The self-assessment questions relate to the following knowledge, skills, abilities, and competencies:
- Knowledge of training methods, processes and procedures.
- Skill in research, analysis, writing and editing.
- Ability to develop, coordinate and deliver training or educational programs.
- Knowledge of records management, administrative support practices.
- Skill in using computers and office automation applications.
Your responses to the self assessment questions serve as the basis for your initial rating. You will receive a numerical score based on your responses to these questions. Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume and optional cover letter. Your resume must support your answers to the self assessment questions. Falsifying your background, education, and/or experience is cause for not hiring you or disqualification for further consideration.
Please note that a complete application is required for consideration. (Please review the “Required Documents” section of this job announcement to see what must be included in a complete application).
You may preview questions for this vacancy.
Benefits
A variety of health insurance plans; retirement system with investment options; paid holidays; paid sick and annual (vacation) leave; life insurance; incentive systems; subsidized transportation; training and development opportunities, etc.
The Architect of the Capitol offers eligible employees opportunity to participate in the Student Loan Repayment Program. How to apply You MUST apply online. FORMS RECEIVED BY FAX, EMAIL OR U.S. POSTAL SERVICE DELIVERY WILL NOT BE ACCEPTED.
If you are a new user to the USAJobs Site and have never registered for an account; you will first need to create an account profile with your basic contact information and a resume to begin applying. You must be a registered USAJobs user AND you must be signed-in to your account in order to apply for this position. For help setting up an account or for general help using USAJobs, go to USAJobs Help Page. NEED HELP?If you experience any difficulties with the application site, help is available! If you have problems completing your on-line application, contact the Monster Hiring Management Help Desk at 1-866-656-6831 or by e-mail at MGSHELP@monster.com. The help desk is available Monday - Friday 7:00 a.m. to 7:00 p.m. Eastern Time. You may call and leave a voice mail message at all other times.
All required supporting documents will be collected electronically via the USAJobs “Saved Documents” feature.
If you are unable to apply on-line, you may visit our Employment Center for technical assistance in entering your application. The Employment Center is located at 441 Second & D Streets S.W., Washington, D.C., Room H2-178, and is open Monday through Friday from 8:00 a.m. to 4:00 p.m. You may call (202) 226-7000 for directions. Other information Welcome Veterans. The Veterans Employment Opportunities Act of 1998 (VEOA) gives veterans' preference rights in the legislative branch to certain veterans as applied by the Congressional Accountability Act. Veterans' preference is applied on this vacancy announcement. If you are a veteran and have been separated under honorable conditions, you must submit a copy of your DD-214 or other proof of eligibility; SF-15, if applicable; and Department of Veterans Affairs documentation of disability, if applicable. For more information, please visit OPM vet guide
If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information. DRUG TESTING: The Architect of the Capitol (AOC) is a Drug Free Workplace. As part of the AOC’s suitability assessment, a candidate tentatively selected for a position who is not currently an AOC employee is required to submit to screening for illegal drug use. Satisfactory completion of a drug test is a condition of employment with the Agency. A candidate must test negative prior to being eligible for appointment into a position. We will schedule, provide, and cover the cost for the drug test. The selectee(s) under the vacancy announcement for this position is subject to a criminal record check by the U.S. Capitol Police and satisfactory adjudication to be eligible for employment at the Architect of the Capitol. The Architect of the Capitol is an E-VERIFY Participant. E-VERIFY is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration records to confirm employment authorization in the United States. If you are selected for this position, the documentation that you present for purposes of completing the DHS Form I-9 will be verified through the DHS "E-VERIFY" electronic system. For more information on E-Verify, please visit http://www.dhs.gov/files/programs/gc_1185221678150.shtm The Architect of the Capitol is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, sex, religion, age, national origin, genetic information, sexual orientation and/or disability.This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.Moving expenses are not authorized. Relocation expenses are not authorized.Probationary Period - A newly appointed selectee(s) is subject to the completion of a one-year trial/probationary period, regardless of whether or not a trial/probationary period has been completed previously with the Architect of the Capitol or another Federal agency.This vacancy announcement may be used to fill additional vacancies in any of the jurisdictions of the Architect of the Capitol.
Please be advised that federal retired annuitant candidates may only be considered as a temporary employee if the role can be filled in that capacity.
