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Added 7 mins ago
Sales Engineer / Solutions Consultant – System Integration Services
PREMIER System Integrators, Inc.
Middletown, OH
…every day, including automation, digital transformation, OT/IT infrastructure, and manufacturing systems integration - A collaborative company culture where ownership, initiative, and…
Added 8 mins ago
LE
QA Technician
Lincoln Electric
Cleveland, OH
- $19.05 to $30.05 USD / hour
Added 8 mins ago
IT Support Engineer
ArcelorMittal USA LLC
Cleveland, OH
…of cabling (Ethernet, fiber) to connect network and server infrastructure; ensure proper cable management. - Coordinate and assist with annual hardware refresh deployments on-site; support…
Added 8 mins ago
Project Engineer - Structures / Bridges
ALFRED BENESCH & COMPANY
Cincinnati, OH
…planning, engineering, and professional services firm. We enhance infrastructure and communities across the country - creating spaces and providing connections in ways that make a…
Added 8 mins ago
Structural Engineer (Buildings)
HDR ENGINEERING INC
Cincinnati, OH
Added 8 mins ago
Senior Civil Construction Inspector
HDR ENGINEERING INC
Cincinnati, OH
Added 8 mins ago
Technical Analyst-JR - 3058067
Apex Systems, Inc.
Columbus, OH
…incident response, serving as the primary point of contact for the infrastructure and applications. Working within a collaborative shift environment, the analyst will monitor alerts…
Added 8 mins ago
Civil Engineer - Site Development
KORDA/NEMETH ENGINEERING, INC.
Columbus, OH
Added 21 mins ago
M&A Strategy & Diligence, Sr Consultant
Deloitte
Saint Louis, MO
…optimization, restructuring, business design and transformation, infrastructure and real estate, mergers and acquisitions (M&A), and sustainability. The team works closely with clients at…
Added 21 mins ago
M&A Strategy & Diligence, Sr Consultant
Deloitte
Kansas City, MO
…optimization, restructuring, business design and transformation, infrastructure and real estate, mergers and acquisitions (M&A), and sustainability. The team works closely with clients at…
Added 33 mins ago
Sales Specialist 3
Red Hat, LLC
Remote, United States
Experienced in key automation use cases (Infrastructure as Code, Ops as Code, security, network, etc.).
Added 35 mins ago
A&
Cloud Architect
Astor & Sanders
Remote, United States
- $130,000 to $155,000 USD / year
Systems Integration & Developer (SID) is an award-winning IT solutions provider headquartered in Rockville, MD seeking a Cloud Architect. This is a full-time and hybrid position.
Added 35 mins ago
Senior Project Manager - Marine Construction
Orion
Federal Way, WA
Orion is a leading specialty construction company providing innovative solutions for marine and heavy civil infrastructure projects throughout the United States and beyond. Our teams…
Added 35 mins ago
O
Project Manager - Marine Construction
Orion
Federal Way, WA
- $150,000 to $175,000 USD / year
Orion is a leading specialty construction company delivering complex marine, heavy civil, and infrastructure projects throughout the United States and beyond. Our teams specialize in…
Added 35 mins ago
Assistant Project Manager - Marine Construction
Orion
Federal Way, WA
Orion is a leading specialty construction company providing innovative solutions for marine, heavy civil, and infrastructure projects. Orion's construction operations include self-perform…
Added 35 mins ago
O
Field Engineer
Orion
Federal Way, WA
- $75,000 to $95,000 USD / year
Orion is a leading specialty construction company providing innovative solutions for marine, heavy civil, and infrastructure projects throughout the United States. Orion's construction…
Added 35 mins ago
Superintendent - Marine Construction
Orion
Houston, TX
…leader with experience in marine construction, heavy civil infrastructure, pile driving, ports, wharves, bridges, deep foundations, or similar self-perform construction environments who can…
Added 35 mins ago
Project Manager - Marine Construction
Orion
Vancouver, WA
…contractor with nearly a century of experience delivering complex infrastructure projects across the United States, South Pacific, and the Caribbean. Our teams perform turnkey construction…
Added 35 mins ago
Estimator - Marine Construction
Orion
Federal Way, WA
…contractor with nearly a century of experience delivering complex infrastructure projects across the United States, the Caribbean, and South Pacific. Our teams perform turnkey construction…
Added 35 mins ago
Field Engineer - Marine Construction
Orion
Honolulu, HI
…contractor with nearly a century of experience delivering complex infrastructure projects across the United States, the Caribbean, and South Pacific. Our teams perform turnkey construction…
Added 35 mins ago
Project Engineer - Marine Construction
Orion
Honolulu, HI
…contractor with nearly a century of experience delivering complex infrastructure projects across the United States, the Caribbean, and South Pacific. Our teams perform turnkey construction…
Added 35 mins ago
O
Project Manager - Marine Construction
Orion
Honolulu, HI
- $170,000 to $190,000 USD / year
Orion is a leading specialty construction company serving the infrastructure, industrial, and building sectors throughout the United States, Alaska, Hawaii, Canada, and the Caribbean Basin.
Added 36 mins ago
Field Engineer
Orion
Houston, TX
Orion is a leading specialty construction company serving the infrastructure, industrial, and building sectors throughout the continental United States, Alaska, Hawaii, Canada, and the…
Added 54 mins ago
Clinical Testing Automation Analyst
Highmark Health
Jefferson City, MO
+ Information Technology Infrastructure Library (ITIL)
Added 59 mins ago
Penetration Testing Program Lead
Charles Schwab
Southlake, TX
…artificial intelligence, digital platforms, applications & APIs, and infrastructure services, the Technology Risk Management (TRM) team plays a critical role in helping ensure the company…

ArcelorMittal USA LLC

IT Support Engineer

Cleveland, OH, United States

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Job details

Posting language: English
Posted: Nov 7, 2026

Original job description

Location: Cleveland, Ohio Cleveland-Cliffs is in search of an IT Support Engineer for its Cleveland Works operation. This is a full-time, on-site position. The IT Support Engineer maximizes the effectiveness of site technology by supporting and managing all user-facing equipment and related applications. A core part of this role is working the company's centralized desktop support queue - this position demands first-contact resolution, digging in to root cause, and closing tickets completely rather than passing problems along Summary of Responsibilities - Remain continually customer focused; follow up to ensure customer satisfaction. - Manage, troubleshoot, plan, prioritize, and track work efforts using the Cliffs ServiceNow ticketing system to ensure timely resolution of user requests and problems. - Commission and support user-facing hardware including laptops, desktops, peripherals, VoIP phones, mobile/portable devices, and printers. - Own a high volume of tickets in the centralized support queue, resolving requests from locations across the enterprise. Drive first-contact resolution: diagnose to root cause and close the ticket completely the first time, rather than reassigning or deferring it. - Provide basic user training when necessary. - Create and maintain appropriate documentation. - Identify user needs and present or implement solutions. - Manage the installation and routing of cabling (Ethernet, fiber) to connect network and server infrastructure; ensure proper cable management. - Coordinate and assist with annual hardware refresh deployments on-site; support remote imaging and configuration processes defined by the EUX team. - Maintain accurate inventory of all IT equipment located on-site. - Administer and support local servers (virtual and physical), storage, switches, wireless access points, VoIP phones, and network cameras within OneCliffs standards. - Support LANs, WANs, network segments, and intranet/internet connectivity at the site level. - Collaborate with existing and new vendors to support IT systems. - Participate in technical research and development to enable continuing innovation within existing and new technologies. - Perform work in accordance with Cliffs' best practices and policies. - Contribute to the value of the entire working team through thoughtful discussion and collaboration. - Work in close partnership with enterprise IT teams including EUX, Cybersecurity, Network, Server, and Telecom. - Understand and participate in safety-related topics and actions; follow established plant-based and IT-related safety practices at all times. - Provide off-hours support for critical incidents. - Occasional travel to other company locations may be required. - Perform other tasks as required. - Minimum Qualifications - Bachelor's Degree in a related field or equivalent experience. - Minimum 3 years' experience in a technical IT role with demonstrated skills in Active Directory administration, basic server and network administration (LAN/WAN, switches, wireless), Desktop and endpoint technologies, Wireless and mobility technologies and Physical hardware installation and cabling - Demonstrated first-contact, end-to-end ticket resolution-ownership of a problem until it is fully solved - Comfort working a high volume of varied, unfamiliar problems independently, with strong troubleshooting instincts and a genuine enjoyment of helping people - Strong communication skills, both written - Working fully onsite Preferred Qualifications - A+ Certification. - Network+ Certification. - Experience working in a manufacturing environment. - Experience with ServiceNow or similar IT ticketing platforms. The

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Skills

ServiceNow
Microsoft Active Directory
Network administration
LAN
WAN
Troubleshooting
A+
Network+

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