Job Description
The Worker's Compensation Coordinator is responsible for providing clerical support for all Worker's Compensation Administrators, Supervisors, Managers, and Director in managing risk issues for the Corporation.
Responsibilities
- Electronically process daily mail to ensure it is forwarded to the appropriate administrator or supervisor.
- Contact and provide customer service for injured workers within 24 hours of an injury during the normal work week.
- Electronically file various state workers' compensation forms.
- Issue drafts and mileage verifications to support the investigation and proper handling of claims.
- Provide clerical support to the Manager and Director of the department.
- Manage telephone calls from claimants, providers, and company personnel.
- Collaborate with Resolution Administrators, Supervisors, Managers, and Director to streamline department processes.
- Process recovery drafts.
- Index claims documents as assigned.
- Process Alternate Work Program paperwork.
- Other duties and projects as assigned.
Requirements
Education:
- Bachelor's Degree or equivalent experience, preferred
Experience:
- No prior experience necessary
Computer Skills:
- Proficient in Microsoft Office Suite.
Competencies:
- Accuracy and Attention to Detail
- Claims Advocacy
- Communication
- Decision Making and Critical Thinking
- Knowledge of Claims
- Managing Multiple Priorities
- Negotiation and Settlement
- Workers' Compensation Claim Investigation
Other Details
Work Hours:
- Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.
Travel Requirements:
Compensation:
- This is an hourly position paid biweekly.
About Us
ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across approximately 240 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.
An Equal Opportunity Employer M/F/Vet/Disability