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Assistant Manager Patient Access Front Office - 40hrs
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ARCARE

Clinical Quality Coordinator

Little Rock, AR, United States

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Job details

Working hours: 40 hours per week
Posting language: English

Original job description

Job Title: Clinical Quality Coordinator Job Type: Full-time (hourly) Travel: 0-25%

Qualifications:

High school diploma or equivalent
Designated as a Registered or Certified Medical Assistant is preferred
Strong communication skills with the ability to work both independently and as part of a team

Job Summary:

Discover a rewarding career at Arcare. We are seeking an energetic, compassionate, and personable Clinical Quality Coordinator to join the Arcare team. In this role, you will support the clinic’s mission of delivering high-quality patient care by identifying and closing gaps in care, assisting with documentation of quality measures, and coordinating follow-up services. This role serves as a bridge between patients, providers, and clinic staff to ensure preventive needs are met in a timely, patient-centered manner. They work as part of the clinic provider team and provides limited direct patient services. All front line clinical and/or nursing issues will be addressed by the Chief Nursing Officer/ Director of Nursing/ Sr. Nurse Manager/ Regional Nurse Manager.

The ideal candidate will be adaptable, have a passion for healthcare, and be willing to learn about additional services available to Arcare patients. This position is perfect for someone who thrives in a patient-centered environment and is dedicated to supporting the health and well-being of the community.

Essential Functions:

Review patient charts and quality dashboards to identify open gaps in care (e.g., screenings, immunizations, labs).
Make date entry in the electronic medical record.
Provides routine patient education as outlined in the clinical manual.
They may NOT: 1. Start or administer IV fluid or IV medication. 2. Administer controlled substances/also cannot count or otherwise work with controlled substances. 3. May not call in medication orders for an MD, APRN, RNP, PA to a pharmacy.
Administer immunizations after being signed off to do so.
They MUST: Hold current CPR certification
Administrative Duties: Assist with chart audits and reporting to improve accuracy of quality data.
Staff Relations/Team Support: 1. Assists providers in healthcare activities to improve health outcomes. 2. Performs other necessary duties as required/assigned to meet the goal of improving patient care.
Safety/Infection Control Activities: 1. Ensures an appropriate environment for the administration of health care by keeping the medical facility clean and safe. 2. Performs all job duties in compliance with Arcare Safety and Infection Control policies.
Provide patient- centered care that incorporates culturally and linguistically appropriate services.
Educate patients about health maintenance activities, adoption of healthy behaviors, and support services available in the community.
Communicate with patients and families about health care issues and the importance of developing self- management goals and healthy behaviors.
Employ active listening techniques during interactions with patients, families, and team members.
Utilize quality data to identify process changes that will improve individual patient and population management.
Use health information systems efficiently to manage and improve care at the individual and system levels and ensure the delivery of timely and accurate information.
Support providers and clinical teams during daily huddles by highlighting patients due for quality measures.
Educate patients on the importance of screenings, chronic care management, and preventive health.
Collaborate with medical assistants, nurses, providers, and care managers to coordinate care.
Ensure accurate documentation of quality measures (PHQ-9, tobacco use, BMI, immunizations, etc.) in EHR.
Track patient progress toward closing care gaps and report updates to clinic leadership.
Support workflow improvements that align with organizational quality goals.
Assist providers and nursing staff by completing required screenings and assessments (PHQ-9, tobacco, BMI, etc.).
Performs other duties as assigned.

About Arcare

Founded on the belief that healthcare is a right, not a privilege, Arcare exists to make comprehensive, high-quality care accessible to everyone, especially in rural and underserved communities. What began in the rural Arkansas delta has grown into a multi-state healthcare network, but our mission remains the same: Health for All. That mission drives everything we do, from accepting every patient, regardless of insurance status or ability to pay, to expanding access to care and improving health outcomes in the communities we serve.

We believe strong communities start with strong teams. We foster a supportive, collaborative environment where employees are valued, encouraged to grow, and empowered to make a meaningful impact through their work. We invest in our people by supporting professional development, encouraging leadership growth, and providing opportunities to build long-term careers within the organization. A healthy work-life balance and a predictable schedule are part of our workplace culture.

Whether caring for patients in the clinic, supporting operations behind the scenes, or serving communities through outreach and education, our teams are united by a shared purpose: delivering compassionate, accessible care that improves lives.

Arcare offers competitive pay and a strong company-paid benefits package for full-time employees, including:

· Work-life balance through a predictable schedule. Schedules are established early and rarely change, so employees enjoy a steady workweek rhythm.

· No routine nights or weekends for most positions. (Some clinical roles may have limited weekend coverage based on clinic needs.)

· Company-paid employee medical, dental, and vision insurance.

· Free care at any Arcare clinic for employees and covered family members enrolled in the Arcare health plan, starting the first day of your employment

· Company-paid life insurance and long-term disability coverage

· 96 hours of paid vacation time for full-time employees who work 40 hours per week. Accrual begins on the first day of employment.

· 96 hours of paid sick time for full-time employees who work 40 hours per week. Accrual begins on the first day of employment.

· Paid holidays, including one floating holiday and one birthday holiday to be used during the month of the employee’s birthday.

· 401(k) retirement plan with company matching up to 200% of the employee's contribution of up to 4% after one year of employment.

· Company-paid renewal of applicable licenses and certifications, subject to supervisor and HR approval based on the employee’s position and job duties.

· Possible Continuing Education reimbursement for current employees, subject to supervisor and HR approval based on the employee’s position and job duties.

Loan Repayment Opportunities

Many Arcare locations serve medically underserved communities. Eligible clinical team members may qualify for federal loan repayment programs through HRSA, including the National Health Service Corps Loan Repayment Program and the Nurse Corps Loan Repayment Program. Eligibility and award approval are determined by HRSA based on role, location, discipline, and program requirements.

Application Assistance:

If you need assistance with the application process, please email humanresources@arcare.net.

Equal Opportunity Employer:

Arcare is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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