Behavioral Health Coordinator

Job Title: Behavioral Health Coordinator Job Type: Full-time (hourly) Travel: 0-15%

Qualifications:

• High school diploma or equivalent
• Strong communication skills with the ability to work independently and collaboratively in a team
• Proficiency with computers, customer service, and office experience preferred

Job Summary:

Discover a rewarding career at Arcare. We are seeking an energetic, personable, and dedicated Behavioral Health Coordinator to join the Arcare team. In this role, you will play a vital part in our Behavioral Health team, managing clerical tasks to prepare patients for their visits and ensuring a smooth experience from start to finish. Your responsibilities will include answering phones, scheduling appointments, preparing medical charts, gathering third-party payment information, recording charges, collecting fees, and performing additional assigned duties. The ideal candidate will be someone who enjoys working with people, is passionate about supporting patients in their healthcare journey, and is committed to fostering a positive environment for both staff and patients.

Essential Functions

• Schedule and confirm patient diagnostic appointments and medical consultations.
• Answer telephones, and direct calls to appropriate staff.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Interview patients to complete documents and forms such as intake and insurance forms.
• Operate office equipment such as copy machines, fax machines, voice mail messaging systems, and use word processing and other software applications to prepare reports or letters.
• Transmit correspondence and medical records by mail, e-mail, or fax.
• Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.
• Arrange hospital admissions for patients.
• Complete insurance and other claim forms.
• Ensures patient confidentiality, and provides patients with needed information.
• Observes patients in waiting room and reports any apparent illness or distress to clinical staff.
• Participates in clinic in-services and meetings.
• Establishes that each patient is advised of the Sliding Fee Scale and makes adjustments accordingly. Updates patient income and demographics every annually, or sooner, if necessary.
• Collects and receives patient fees, and collects and maintains patient registration and utilization data for the UDS reports. Maintains petty cash drawer for clinic.
• Mail/Fax lab reports to other physicians' offices, copies medical records, and places lab and x-ray reports in charts in a timely manner.
• Performs necessary duties on computer system in clinic office. Performs any other duties assigned by the supervisor.
• Participates in the organization's Quality Improvement activities and assist in any role deemed necessary for providing primary health care.
• Provide patient-centered service that is culturally and linguistically appropriate
• Assist in coordinating seamless transitions of patient care across multiple care setting by using the combined expertise of care team members.
• Employ active listening techniques during interaction with patients, families, and team members.
• Utilize quality data to identify process changes that will improve individual patient and population management.
• Use health information systems efficiently to manage and improve services at the individual and system levels and ensure that delivery of timely and accurate information.
• Participate in care team huddles to prepare and coordinate patient care activities.
• Maintain an up to date Medication Assisted Treatment(MAT) Registry.
• Complete initial screenings on first time MAT patients.
• Keep Behavioral Health Team members aware of non compliant MAT patient.
• Other duties may be assigned.
• Regular work attendance is required.

About Arcare

Founded on the belief that healthcare is a right, not a privilege, Arcare exists to make comprehensive, high-quality care accessible to everyone, especially in rural and underserved communities. What began in the rural Arkansas delta has grown into a multi-state healthcare network, but our mission remains the same: Health for All. That mission drives everything we do, from accepting every patient, regardless of insurance status or ability to pay, to expanding access to care and improving health outcomes in the communities we serve.

We believe strong communities start with strong teams. We foster a supportive, collaborative environment where employees are valued, encouraged to grow, and empowered to make a meaningful impact through their work. We invest in our people by supporting professional development, encouraging leadership growth, and providing opportunities to build long-term careers within the organization. A healthy work-life balance and a predictable schedule are part of our workplace culture.

Whether caring for patients in the clinic, supporting operations behind the scenes, or serving communities through outreach and education, our teams are united by a shared purpose: delivering compassionate, accessible care that improves lives.

Arcare offers competitive pay and a strong company-paid benefits package for full-time employees, including:

· Work-life balance through a predictable schedule. Schedules are established early and rarely change, so employees enjoy a steady workweek rhythm.

· No routine nights or weekends for most positions. (Some clinical roles may have limited weekend coverage based on clinic needs.)

· Company-paid employee medical, dental, and vision insurance.

· Free care at any Arcare clinic for employees and covered family members enrolled in the Arcare health plan, starting the first day of your employment.

· Company-paid life insurance and long-term disability coverage.

· 96 hours of paid vacation time for full-time employees who work 40 hours per week. Accrual begins on the first day of employment.

· 96 hours of paid sick time for full-time employees who work 40 hours per week. Accrual begins on the first day of employment.

· Paid holidays, including one floating holiday and one birthday holiday to be used during the month of the employee’s birthday.

· 401(k) retirement plan with company matching up to 200% of the employee's contribution of up to 4% after one year of employment.

· Company-paid renewal of applicable licenses and certifications, subject to supervisor and HR approval based on the employee’s position and job duties.

· Possible Continuing Education reimbursement for current employees, subject to supervisor and HR approval based on the employee’s position and job duties.

Loan Repayment Opportunities

Many Arcare locations serve medically underserved communities. Eligible clinical team members may qualify for federal loan repayment programs through HRSA, including the National Health Service Corps Loan Repayment Program and the Nurse Corps Loan Repayment Program. Eligibility and award approval are determined by HRSA based on role, location, discipline, and program requirements.

Application Assistance:

If you need assistance with the application process, please email humanresources@arcare.net.

Equal Opportunity Employer:

Arcare is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.