Training Coordinator

The Training Coordinator is responsible for overseeing training and program quality efforts within an assigned region. This role directly supervises Program Quality Monitors (PQMs) and ensures regional systems, processes, and schedules are implemented consistently and with fidelity. The Training Coordinator supports staff development through training delivery, coaching, and content creation while ensuring alignment with organizational standards, compliance requirements, and quality measures.

This position works closely with the Manager of Professional Development and regional leadership to support afterschool and out-of-school time staff through effective training, coaching, and quality monitoring.

ESSENTIAL FUNCTIONS

• Supervise Program Quality Monitors (PQMs) within the assigned region, including scheduling, coaching, performance feedback, and day-to-day oversight.
• Manage all PQM scheduling and assignments for the region in alignment with organizational priorities and timelines.
• Ensure all regional training, program quality, and compliance systems and processes are followed consistently.
• Create training content and resources while also overseeing and reviewing content developed by PQMs to ensure quality and alignment.
• Deliver in-person and virtual training for frontline staff and site coordinators.
• Provide on-site coaching and support to site coordinators and new or developing program sites.
• Collaborate with the Manager of Professional Development to assess regional training needs and support workforce development initiatives.
• Coordinate training logistics, including scheduling, materials, and communication.
• Maintain consistent, clear, and professional communication with PQMs, site staff, regional leadership, and supervisors.
• Support use and maintenance of training systems such as the Learning Management System (LMS), arcU, and virtual training platforms.
• Conduct regular site visits to assess program quality and identify training and coaching needs.
• Ensure training and coaching practices align with client, district, and CDE requirements.
• Coordinate and facilitate site follow-up training, certification renewals, external training sessions, and professional development opportunities, including managing registration, scheduling, logistics, and related communications. Collaborate with PQMs to assign and coordinate training-related tasks to support successful implementation.
• Provide technical assistance, operational guidance, and regular check-ins with PQMs to support consistent program practices and professional development.
• Assist the Manager of Professional Development with onboarding newly hired PQMs by coordinating onboarding activities, facilitating operational training, providing resources, and tracking onboarding progress.
• Conduct and document site visits, complete program quality assessments, and review assessments submitted by PQMs for accuracy, completeness, consistency, and alignment with established program standards.
• Update and maintain training materials and documentation as directed by the Manager of Professional Development, while ensuring compliance trackers, program quality records, and reporting systems remain accurate, organized, and up to date.
• Participate in team meetings, conduct daily PQM check- ins and weekly RM check-ins, and cross-functional planning to promote collaboration and alignment between training initiatives and program operations.
• Support administrative processes related to PQM payroll, timekeeping, and credit card reporting.
• Perform related duties as assigned.

Qualifications

Knowledge, Skills, and Abilities:

• Experience in afterschool or out-of-school time program operations.
• Supervisory or lead experience, including coaching or mentoring staff.
• Strong facilitation and training delivery skills in person and virtually.
• Excellent organizational, communication, and time management skills.
• Ability to manage multiple priorities and schedules.
• Proficiency with Microsoft Office, LMS platforms, and virtual meeting tools.
• Experience working with diverse communities.
• Reliable transportation for frequent site visits.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to perform the essential functions of this position, with or without reasonable accommodation. Work includes prolonged periods of sitting and computer use, as well as periods of standing, walking, and leading activities or training on school campuses. The employee must occasionally lift or move up to 25 pounds and use vision and communication skills necessary for office, classroom, and program environments.

WORK ENVIRONMENT

Work is performed in offices, training settings, and school-based programs, including in-person and virtual environments. Travel to Arc sites and district locations throughout Southern California is required. Hours and site visits may vary according to program needs and scheduled events.

This description identifies the general nature and level of work expected. It is not an exhaustive list of duties. Responsibilities and priorities may evolve as organizational and program needs change.

Arc is an equal-opportunity employer committed to an inclusive environment for all employees.