Operations Supervisor Eligibility Unit

JOB REQUIREMENTS: Company Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.Job Description Analyzes processes and procedures to optimize performance Coordinate training activities to ensure that all operations staff are trained to implement project activities effectively Effectively supervise a team of Eligibility Specialists andAttendance Tracker (AT) / ECF scanner staff Defines and sets operational goals Directly / delegate staff responsibilities to meet and/or exceed performance standards. Review staff performance and recommend corrective actions as needed Demonstrate excellent case management data entry and navigating skill in the CWW system Ensure new job seekers understand W-2 program rights, responsibilities, and service offerings Facilitate meetings with partners to promote full, frequent communication Maintain and compile ongoing Eligibility Unit tracking reports assigned by the Operations Manager or Project Director Maintains knowledge of applicable federal, state, and local laws, regulations and policies related to welfare and workforce programs Maximize performance and productivity Participate in development and maintenance of standard operating procedures Prioritizes assignments and adjusts or adapts service delivery as needed. Responsible for overseeing the project\'s programmatic activities and operations Reviews, recommends, reports, and implements programs to ensure the project meets contractual obligations and compliance issues Understands all technical aspects of the operational units Other duties as assigned Demonstrated ability to develop, coordinate, and implement W-2 Eligibility Unit services. Experience training, mentoring, and auditing team member performance. Ensure W-2 Eligibility team members assign new clients upfront participation activities, complete CFD monitoring... For full info follow application link. Equus is an Equal Opportunity Employer. Equus and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you have a disability and are unable to use our online tools to search or apply for jobs, we would like to assist. Please contact us for accommodation assistance. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/94652649E39D4363