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Arapahoe County

Records Information Management Supervisor

Littleton, CO, United States

Job Number: 873 Salary: $62,774.14 - $100,488.18 Department/Office: Human Services Division: Operations Location: 1690 W.

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Job details

Pay: Job Number: 873 Salary: $62,774.14 - $100,488.18 Department/Office: Human Services Division: Operations Location: 1690 W.
Apply by: Nov 20, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Number: 873 Salary: $62,774.14 - $100,488.18 Department/Office: Human Services Division: Operations Location: 1690 W. Littleton Blvd., Littleton, CO, 80120 Job Type: Salary Full-Time Posting Date: 11/05/2026 Closing Date: 11/19/2026

The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we’re here for our neighbors on their best days - and their worst. We share our residents’ goals of preserving our quality of life and strive to be the place we’re proud to call home.

Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence, and stability of individuals and families.

Our Vision: To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach)

ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The 2Gen approach begins with a mindset focused on family-centered program design, continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long term stability and sustainability.

The 2Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse and building strong communities.

Applicant must list job duties for each previous position. Applications missing this information will not be considered, and a resume along is not sufficient.*

GENERAL DESCRIPTION OF JOB:

The RIM Supervisor oversees the Records Information Management Unit at two county locations. The RIM Supervisor is responsible for ensuring direct reports provide high quality, timely, and efficient service delivery to the more than 700 Human Services staff as well as external customers and partners. The RIM Supervisor oversees all aspects of the preparation, scanning, mail and document management processes; ensuring daily timeliness goals and requirements are met.

ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The 2Gen approach begins with the mindset focused on family-centered program design, continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long term stability and sustainability.

DUTIES:

Responsible for the oversight and supervision of the Records Information Management Unit and Human Services Records Management.
Establishes clear, consistent objectives and expectations for staff, evaluates and manages performance, and provides consistent coaching and corrective action when necessary. Collaborates with HR to ensure employee relations are handled timely and within policy guidelines.
Coordinates and leads in multiple elements of the recruitment and hiring process.
Provides leadership to subordinates to ensure consistency in communication and implementation of programs, unit/division practices and expectations, departmental and divisional policies and procedures, as well as Federal, State and United States Postal Service regulations.
Oversight of records and mail management, efficient office workflow, quality assurance, contracts, budgeting management, procurement and purchasing/vendor invoice reconciliations.
Provides insight and recommendations to division management concerning operational functions and improvements. Participates as a division representative for HSConnects (workflow/document management system) relative to development, testing, training and digital records management.
Facilitates and manages confidentiality for the destruction of Human Services documentation according to County, State and Federal regulations.
Oversight of unit equipment, troubleshooting and maintenance/repair and servicing.

REQUIREMENTS:

Skills, Abilities and Competencies:

Knowledge of county, state, federal and postal regulations that pertain to mail, records management and general office procedures.
Knowledge of management principles and practices.
Ability to exercise professional judgement and make appropriate decisions.
Ability to work both independently and in a team-oriented, collaborative environment and effectively prioritize and execute tasks/projects in a high-pressure environment, while conforming to shifting demands.
Ability to research methodology, principles, procedures and prepare and present reports and/or proposals.
Ability to communicate, coach, guide and develop staff, which includes conflict management skills, coaching and holding staff accountable for performance.
Ability to direct and coordinate work across the division. Ability to analyze and evaluate problems relating to the utilization and scheduling of manpower.
Knowledge of local and state computer systems and proficiency with Microsoft Office; must be able to type 50 wpm.

Behavioral Competencies (these are required for all positions at ACG):

Accountability
Accessibility
Inclusivity
Integrity

Education and Experience:

Associates Degree
At least 3+ years’ experience working in a records management, Human Services or government environment.
At least 2+ years of supervisory/management experience; or
Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

Preferred Education and Experience:

2 Years’ experience in Lead role
Supervisory Experience
Bachelor’s Degree in Business Management or Human Services related field

Pre-Employment Additional Requirements:

Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
Possession of a valid Class “R” Colorado Driver’s License or the ability to obtain one within two weeks of appointment.

WORK ENVIRONMENT:

Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position.

Spends 80% of the time sitting and 20% of the time either standing or walking.
Occasionally lifts, carries, pulls or pushes up to 75 lbs.
Occasionally uses cart, dolly, or other equipment to carry in excess of 75 lbs.
Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

Occasionally: Activity exists less than 1/3 of the time.
Frequently: Activity exists between 1/3 and 2/3 of the time.
Constantly: Activity exists more than 2/3 of the time.

Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to: https://studentloans.gov/myDirectLoan/pslfFlow.action#!/pslf/launch

Privacy Rights 24 https://arapahoeco.gov/Human%20Resources/Work%20for%20Arapahoe%20County/Privacy%20Act%20Statement.pdf

Privacy Rights 25 https://arapahoeco.gov/Human%20Resources/Work%20for%20Arapahoe%20County/Noncriminal%20Justice%20Applicant%20Privacy%20Rights.pdf

** Arapahoe County does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, sexual orientation or any other status protected under the law. It is our intention that all qualified applicants be given equal opportunity in any term, condition, or privilege of employment and that selection decisions are based on job-related factors. Arapahoe County is committed to making employment accessible to persons with disabilities.

** In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party.

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More about this job

Skills

Record keeping
Coaching
Employee relations
Recruitment
Leadership
Communication skills
Workflow
Quality assurance
Budget management
Procurement
Account reconciliation
Document management
Confidentiality
Documentation
Troubleshooting
Scientific research methodology
Present reports
Develop staff
Conflict management
Scheduling
Microsoft Office
Office equipment

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