Operations Manager - Queen City Sports Complex

Job Description

The Food & Beverage Operations Manager is responsible for overseeing the daily operations of all food and beverage outlets at Queen City Sportsplex, including the restaurant, bar, concessions, grab-and-go areas, birthday party rooms, and special events.

• This position requires a hands-on leader who can effectively manage multiple outlets while maintaining high standards of food quality, customer service, cleanliness, operational efficiency, and financial performance.
• The ideal candidate will focus on developing employees, improving operational procedures, controlling costs, maximizing revenue, and delivering an exceptional guest experience throughout the facility.

Compensation Data

COMPENSATION: The Salaried rate for this position is $60,000.00 to $60,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

Daily Operations & Guest Service

• Oversee daily operations of the restaurant, bar, concessions, grab-and-go areas, party rooms, and special events.
• Ensure all outlets are properly staffed, stocked, organized, and prepared for daily business, games, tournaments, and events.
• Maintain consistent standards for food quality, presentation, cleanliness, and customer service.
• Monitor business levels and adjust staffing and operations to meet changing demands.
• Maintain a visible, hands-on management presence, particularly during peak business periods.
• Ensure proper opening and closing procedures, cash handling, and point-of-sale operations.
• Identify opportunities to improve efficiency, speed of service, and overall guest satisfaction.

Restaurant, Bar & Event Operations

• Manage restaurant, bar, and concession operations to ensure efficient service and profitability.
• Oversee food and beverage service for birthday parties, group outings, tournaments, and special events.
• Coordinate with facility management and event staff to ensure successful event execution.
• Monitor menus, pricing, product offerings, and inventory to meet customer expectations and business goals.
• Identify opportunities to increase revenue through promotions, menu development, and special event offerings.
• Ensure responsible alcohol service and compliance with applicable regulations.

Staff Leadership & Development

• Recruit, hire, train, schedule, coach, and develop food and beverage employees.
• Establish clear expectations for employee performance, professionalism, and guest service.
• Manage labor schedules based on business volume and operational needs.
• Provide ongoing employee training and maintain accountability across all outlets.
• Foster a positive, team-oriented work environment that encourages communication and employee development.
• Ensure compliance with company policies and wage and hour regulations.

Financial & Inventory Management

• Assist in managing budgets, forecasts, and financial performance across all food and beverage outlets.
• Monitor sales, labor costs, food and beverage costs, and overall profitability.
• Oversee purchasing, inventory management, product rotation, and waste reduction.
• Implement strategies to control expenses, improve efficiency, and maximize revenue.
• Maintain accurate financial reporting, inventory procedures, and operational records.

Safety, Sanitation & Facility Standards

• Ensure compliance with health department regulations, food safety standards, and Aramark policies.
• Maintain clean, organized, and properly functioning kitchens, bars, concessions, storage areas, and service locations.
• Conduct routine operational inspections and coordinate equipment maintenance as needed.
• Maintain strong working relationships with facility leadership, vendors, and operational partners.

Qualifications

• Minimum of five years of experience in food and beverage operations, restaurant management, hospitality, or a related field.
• Experience managing multiple food and beverage outlets or high-volume operations preferred.
• Bachelor's degree or equivalent professional experience.
• Strong leadership, organizational, communication, and problem-solving skills.
• Experience with staffing, scheduling, inventory management, budgeting, and cost controls.
• Ability to manage multiple operations in a fast-paced sports and entertainment environment.
• Strong commitment to guest service, food quality, and operational excellence.
• Must be available to work evenings, weekends, and holidays as business needs require.

Additional Expectations

The Food & Beverage Operations Manager must be a proactive, hands-on leader who takes ownership of daily operations, supports employees, and ensures a consistent, high-quality guest experience across all food and beverage outlets.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.