IT Senior Business Analyst

Job Description

The IT Senior Technical Analyst is a key member of the Aramark Correctional Services IT team and serves as a primary technology partner to the business. This role supports the Correctional Services application portfolio, leads client-facing technology initiatives, and coordinates closely with internal IT teams and third-party software providers.

The successful candidate will independently lead application implementations, enhancements, integrations, and support initiatives; translate business requirements into practical technical solutions; and identify opportunities to improve operational performance through technology. The role requires strong technical judgment, clear communication, and the ability to manage multiple priorities in a complex, client-focused environment.

Job Responsibilities

Business Partnership & Strategy

• Serve as a primary IT point of contact for Correctional Services, building strong relationships among business stakeholders, clients, IT teams, and technology partners.
• Understand and clearly communicate the architecture, integrations, dependencies, and business use of the Correctional Services application portfolio.
• Analyze operational and system data to support business decisions and technology priorities.
• Identify and champion opportunities to improve business performance, client outcomes, and operational efficiency through technology.

Application Administration & Support

• Perform day-to-day administration, configuration, monitoring, and support across the Correctional Services software portfolio.
• Troubleshoot software, hardware, database, interface, and integration issues.
• Configure application databases and support secure, reliable data exchanges among internal and third-party systems.
• Install and deploy approved equipment and software solutions.
• Create and maintain end-user guides, technical documentation, configuration records, and support procedures.
• Coordinate issue resolution with internal support teams and software vendors, including escalation and follow-through.

Project Delivery & Vendor Management

• Lead Correctional Services IT projects for new and existing business from discovery through go-live and post-implementation support.
• Develop and manage project plans, target dates, risks, issues, dependencies, and stakeholder communications.
• Coordinate internal IT resources, business partners, client stakeholders, and third-party vendors.
• Oversee application configuration, integration, testing, deployment, training, and operational handoff.
• Manage multiple concurrent projects and escalate issues promptly when business, technical, or implementation risks arise.
• Provide clear, routine status reporting to IT and business leadership.

Qualifications

• Five or more years of progressively responsible IT experience, including application support, systems integration, technical project delivery, database administration, or a closely related discipline.
• Hands-on experience writing queries and supporting databases in Microsoft SQL Server.
• Experience administering, configuring, or supporting enterprise business applications.
• Experience delivering technical implementations, application upgrades, or system-integration initiatives.
• Strong troubleshooting, documentation, training, and stakeholder-communication skills.
• Ability to manage multiple concurrent priorities and lead work with limited supervision.
• Advanced proficiency with Microsoft Excel, Word, PowerPoint, Outlook, and related collaboration tools.
• Ability to present technical and business information clearly to client, operational, technical, and leadership audiences.
• Bachelor’s degree in information technology, computer science, business systems, or a related discipline, or an equivalent combination of education, technical certifications, and relevant professional experience.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.