Advanced Medical Support Assistant

Job Summary

Hiring Multiple AMSAs CMA (Certified Medical Assistant) certificaton preferred

Aptive Resources is hiring Advanced Medical Support Assistants (AMSAs) to support the Primary Care (PACT) teams in the Patient Business Office at the Dayton VA Medical Center, 4100 W Third Street, Dayton, OH 45428. AMSAs are the front-line administrative staff for Veterans: they check patients in, manage clinic schedules, update records and insurance, and keep the care team running.

Openings: 10 AMSAs

Location: 100% on site, Dayton VA Medical Center

Schedule: Full time, available 8:00am–4:30pm Primary Care clinic hours; two 15-minute breaks and a 30-minute lunch

Holidays: Federal holidays observed

Employment: W2, federal contract; base year Oct 19, 2026 – Oct 18, 2027

Background: Federal background check (Tier 1 / low risk) and VA PIV badge

The VA can change duty hours with 24 hours' notice to meet staffing and patient care needs.

Primary Responsibilities

Duties and responsibilities:

Front desk and customer service

• Check Veterans in, greet patients and visitors, and answer and route phone calls courteously and on time
• Confirm every patient's identity using multiple forms of VA identification
• Update addresses, phone numbers and other demographics at every interaction, in person or by phone
• Handle frustrated or upset Veterans and families with tact and professionalism
• Deliver messages, operate office equipment, and store and track supplies

Scheduling and clinic access

• Schedule appointments for one or more clinics with the Veteran's input, following department SOPs
• Adjust appointment times, locations or dates and shift patients to other providers when staffing or coverage changes
• Review active and pending consults, recall and return-to-clinic lists daily
• Notify the Primary Care admin supervisor when clinic access is limited or a patient can't be scheduled within required timeframes

Records, insurance and revenue

• Explain the VA's requirement to collect insurance information to Veterans and families
• Collect, scan and update health insurance information, and identify patients with third-party insurance
• Enter incoming records and administrative information correctly in the VA's electronic health record (CPRS)

Team support

• Manage the administrative side of the PACT (Primary Care) team, tracking tasks from start to finish
• Join daily team huddles and weekly team meetings
• Validate team workload reports and respond to leadership action items by their deadlines
• Coordinate with VA and non-VA specialists, hospitals and community programs as needed
• Advise Veterans on Beneficiary Travel eligibility and reimbursement, and refer them to the Transportation Coordinator
• Other related duties as assigned

Minimum Qualifications

Qualifications:

Required

• 2–3 years of medical administration experience (e.g., medical front desk, scheduling, patient registration), or a certification in medical administration from an accredited institution
• Fluent in speaking, reading, understanding and writing English
• Strong customer service and phone skills, with tact when working with frustrated patients
• Able to work on site at the Dayton VA Medical Center, 8:00am–4:30pm
• Able to pass a federal background check (Tier 1) and VA badging

Health requirements (proof due before the first shift, current within the past year)

• Negative TB test (skin test or IGRA); chest X-ray if positive
• Proof of immunity to measles, mumps, rubella (MMR) and varicella
• One dose of Tdap
• Annual flu vaccine (or a mask during flu season if medically exempt)
• Hepatitis B vaccination series and hepatitis B surface antigen test results
• Completed bloodborne pathogen training

Preferred

• VA or other federal healthcare experience
• Experience with CPRS/VistA or another EHR, insurance verification, or patient scheduling systems

After hire: complete VA mandatory training before starting and annually (privacy and HIPAA, information security, patient safety, customer service and related courses).

Physical Requirements

Physical Requirements: While performing the duties of this job, the employee is regularly required to sit for extended periods, use a computer keyboard and mouse, and communicate verbally and in writing. The employee may occasionally need to stand, walk, bend, or lift up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

About Aptive

Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.

Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.