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Aptiv

Customer Service Representative

Houston, TX, United States

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

We always do the right thing, the right way.

Job Title: Customer Service Representative

Job ID: 754

Location: Houston, Texas Onsite

Department: Sales

Reports To: Oscar Meza Sales Manager

Job Type: Full Time

Compensation: DOE

Summary:

At Aptiv Interconnect, we inspire the world’s most innovative teams by doing the right thing, the right way. We are seeking a strategic customer service representative. The Customer Service Representative will serve as a pivotal point of contact for both internal teams and external customers. This role will be part of the internal customer support team, supporting quoting and order entry, administrative tasks, and addressing customer service issues to ensure smooth operations and exceptional customer satisfaction.

Leadership & Core Responsibilities:

Maintaining strong, positive relationships with customers by delivering exceptional customer satisfaction and loyalty
Prepare and distribute sales related documents such as quotations, invoices, and reports to support customer transactions
Efficiently entering customer orders into the system, ensuring all details are captured accurately
Fielding customer inquiries and concerns, providing prompt and professional solutions-oriented support
Collaborating with Engineering, Production, Planning, and Shipping teams to identify any potential issues that could impact production scheduling
Regularly track the status of customer orders and proactively provide updates, keeping customers informed throughout the process
Work closely with Engineering, Production, Planning and Shipping teams to resolve customer issues and ensure smooth order management
Collaborate with Inside Sales Managers and other internal resources to escalate and resolve customer issues
Provide insights and updates to Sales to help drive team success and meet customer expectations
Research customer complaints and issues, and provide solutions that enhance customer satisfaction
Monitor and track sales activities, prepare relevant reports, and contribute insights that support the sales strategy
Take initiative in addressing customer concerns, ensuring issues are resolved quickly and effectively to maintain a positive customer experience
Proactive account maintenance, such as On Time Delivery Report review, Quote Follow ups as well as Order Booking review
Demonstrate Aptiv's core values of Think and Act Like Owners, One Team, & Play To Win (TOP).

Position Requirements:

Education & Technical Qualifications

A high school diploma or equivalent is required, with a preference for a degree in Business Administration or a related field
Previous experience in a sales support or administrative role in manufacturing or related industry preferred.
Experience with Rail Mass Transit, Marine Oil & Gas industry experience is preferred.
Excellent communication and interpersonal skills, enabling professional interaction with customers and stakeholders.
Regulatory Compliance: U.S. Citizenship, security clearance, or other legal/export control requirements apply.

Certifications & Competencies:

Strong organizational skills and attention to detail are critical, as you will manage multiple tasks and priorities effectively
Proficiency with Google workspace (Gmail, Drive, Sheets, Docs, Slides) is required to manage documentation and collaborate with teams
Ability to work independently and as a part of a team in a fast-paced environment
Familiarity with sales processes and customer service principles will be key to effectively supporting customers and internal teams

Compensation, Benefits & Legal:

Total Rewards & Compensation

Benefits & Perks: Employees receive a comprehensive benefits package featuring health coverage, 401(k) with company match, paid time off, and career development resources.

Systems Proficiency:

Google Workspace, ADP Lyric, ERP System.

EEO Statement

Aptiv is an Equal Opportunity Employer (Minorities/Women/Protected Veterans/Individuals with Disabilities). We adhere to all federal, state, and local laws governing non-discrimination and strictly prohibit workplace harassment of any kind.

Internal Eligibility Criteria

To be eligible for an internal transfer or promotion, employees must have at least 12 months of service in their current role and must be in good standing (not currently on a Performance Improvement Plan or have received a formal disciplinary warning within the last 6 months).

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More about this job

Skills

Customer service
Sales
Schedule production
Research
Sales activities
Customer experience
Communication skills
Interpersonal skills
Regulatory compliance
Organizational skills
Attention to detail
Google Workspace
Google Gmail
Google Docs
Google Slides
Documentation
Work independently
Sales department processes

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