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TB
Northeastern PA Co-Op
The Brigham and Women's Hospital, Inc.
United States
- $17.71 to $24.28 USD / hour
…doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community…
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Housing Program Manager
New Moms
Chicago, IL
…futures. Through innovative housing, job training, and family support programs, we serve hundreds of families each year across…
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Software Engineer
SolarWinds
Austin, TX
…you will build and improve the services, integrations, and developer workflows that make those capabilities useful, secure, and…
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FS
Student Clinical Coordinator-Miami Campus
FVI School of Nursing and Technology
Miami, FL
- $55,000 to $60,000 USD / year
The Clinical Coordinator will be responsible for clinical placement coordination and tracking to support student clinical learning experiences across a variety of nursing programs and…
Added 1 min ago
Senior Institutional Research Analyst
Louisiana State University and Agricultural and Mechanical College
United States
The Office of Data & Strategic Analytics (ODSA) provides the university with accurate, timely data and analysis to support planning, decision-making, and compliance. The Senior…
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Jr. Sales & Business Development Associate
Manay CPA
Marietta, GA
…experience and a diverse team across 4 continents, we proudly support individuals, entrepreneurs, and businesses of all…
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Chief Information Officer
Promega
Madison, WI
4. Technology Management. Oversee the development and implementation of new technological systems and infrastructure, including ERP, application integration, and global e-commerce. Ensure…
Added 1 min ago
Principal AI Architect
LPL Financial Corp
NY · Austin, TX
10+ years in enterprise, platform, or software architecture (distributed systems, cloud-native, data-intensive systems).
Added 1 min ago
Security Cooperation Configuration Analyst, Mid
Booz Allen Hamilton_United States
Washington, DC
We have an opportunity for a Security Cooperation Configuration Analyst to join our team as we support international Foreign Military Sales (FMS) initiatives to acquire, deliver, and…
Added 1 min ago
Security Cooperation Logistics Analyst
Booz Allen Hamilton_United States
Washington, DC
As a product support analyst, you know the importance of delivering practical, data-driven logistics solutions that support system readiness and long-term sustainability. On our team, you…
Added 1 min ago
Security Cooperation Analyst
Booz Allen Hamilton_United States
Washington, DC
We have an opportunity for an FMS analyst to join our team as we support the U.S. Navy’s international initiatives to acquire, deliver, and sustain fully capable, interoperable, and…
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Data Scientist
Booz Allen Hamilton_United States
Washington, DC
…guide teammates and lead the development of algorithms and systems. You’ll use the right combination of tools and frameworks to turn sets of disparate data points into objective answers to…
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Windows Systems Administrator
Booz Allen Hamilton_United States
Washington, DC
…could use those skills to improve the technology and directly support Navy and Marine Corps (NMC) mission requirements. We’re looking for a systems administrator with a solid background in…
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Physicist and All-Source Analyst, Senior
Booz Allen Hamilton_United States
Reston, VA
Support defense analytical requirements with enhanced scientific research, capability or limitation analysis, reverse engineering analysis or characterizations, and facility and…
Added 1 min ago
Lease Administration and Portfolio Operations Lead
Booz Allen Hamilton_United States
McLean, VA
Ensure lease data accuracy, completeness, and compliance across portfolio systems and records.
Added 1 min ago
Cybersecurity Analyst, Mid
Booz Allen Hamilton_United States
Rome, NY
…Evaluation (ST&E), system vulnerability, and compliance in support of Authorization and Accreditation (A&A) throughout the System Development Life Cycle (SDLC). In this role, you’ll be…
Added 1 min ago
On-Site Representative
Booz Allen Hamilton_United States
New Orleans, LA
As an integral member of the client’s robotics and autonomous systems team, you will be tasked with being the program’s forward deployed eyes and ears on the ground and monitoring…
Added 1 min ago
Cybersecurity Cloud Ops Threat and Incident Response Lead
Booz Allen Hamilton_United States
McLean, VA
Work with us to secure our systems, networks, and crucial infrastructures.
Added 1 min ago
Cyber Test Engineer, Mid
Booz Allen Hamilton_United States
Rome, NY
Collaborate with a team of creative problem solvers to test and evaluate systems for the DoD in support of our Air Force clients. Work with systems that are assessed based on NIST 800-53…
Added 1 min ago
Agentic Operations Site Reliability Engineer
Booz Allen Hamilton_United States
McLean, VA
Experience supporting agentic AI platforms, agents, or autonomous workflow orchestration systems
Added 1 min ago
Program and Project Management Specialist
Booz Allen Hamilton_United States
San Diego, CA
On our team, you’ll implement and maintain organizational programs in support of the Navy’s Portfolio Acquisition Executive (PAE) mission systems. You’ll work with assistant program…
Added 1 min ago
Virtual Desktop Infrastructure Engineer, Mid
Booz Allen Hamilton_United States
Hill AFB, UT
Assist customers with issues, troubleshoot systems, and resolve repair tickets.
Added 1 min ago
Risk Engineer & Risk Manager
Booz Allen Hamilton_United States
El Segundo, CA
As a Risk Engineer & Risk Manager, you will support the client in identifying, assessing, managing, and mitigating enterprise and programmatic risks that impact space mission capabilities,…
Added 1 min ago
Construction Project Manager
Booz Allen Hamilton_United States
Arnold AFB, TN
As a leader on our team, you’ll implement and maintain organizational programs in support of empowering our clients in achieving their mission and objectives. You’ll work with key…
Added 1 min ago
Enterprise Data Architect
Booz Allen Hamilton_United States
Alexandria, VA
…implementing data synchronization strategies across heterogeneous systems, including interim sync patterns during active…

Aptean

OTC Billing/Data Specialist

Alpharetta, GA, United States

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Job details

Apply by: Nov 9, 2027
Experience: 0–2 years of experience
Posting language: English
Posted: Nov 9, 2024

Original job description

Overview

OTC Billing/Data Specialist

We're seeking a detail-oriented, technically curious OTC Billing/Data Specialist to own end-to-end resolution of our most complex, high-impact billing/data issues. This role sits at the intersection of data investigation, systems thinking, and customer advocacy - using AI tools and data analysis to find root causes faster, fix them permanently, and scale what we learn across the order-to-cash lifecycle.

Key Responsibilities:

Investigate and resolve customer billing/data issues across the OTC (Order-to-Cash) process, supporting our customer advocacy team with complex and high impact issues.
Take full ownership of cases from intake to closure, including clear, proactive customer communication throughout, adhering to tight SLAs.
Build and maintain internal knowledge base content, including structured documentation that can feed AI-assisted triage/self-serve tools for lower-complexity cases.
Contribute to ongoing automation efforts - identifying which parts of the resolution workflow can be templated, automated, or AI-assisted, and partnering with Business Systems on implementation.
Use CRM (Salesforce) and billing systems (Sage Intacct) to track, analyze, and resolve discrepancies.
Own the review and distribution of our professional services invoices, ensuring VAT has been correctly applied.
Support OTC activities where needed.

About You

You are customer-focused, detail-oriented and accurate. You communicate clearly and professionally, solve problems analytically, organize multiple cases and work effectively with cross-functional teams in a deadline-driven environment.

Qualifications

Bachelor’s degree in Business, Accounting, Economics, Management Information Systems or a related field
0–2 years of experience
Strong interest in quote-to-cash processes and operational problem solving
Excellent customer service and clear, professional communication skills

Familiarity with Salesforce and Sage Intacct, or willingness to learn these systems

What’s in it for you?Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth. About ApteanAt Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN ReddyAptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

Disclaimer: This position is intended for direct applicants only. No agencies or third-party recruiters, please. Unsolicited agency submissions will not be considered.

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