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Chief Information Officer
Promega
Madison, WI
…team which is responsible for supporting Promega’s business operations, maintaining network and data security, managing data, providing technical support, implementing new technologies,…
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Research Scientist, Screening
Promega
Madison, WI
…delivering high-quality data with rigor, reproducibility, an operations mindset, and a relentless pursuit of…
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Principal AI Architect
LPL Financial Corp
NY · Austin, TX
…experimentation, design, build, evaluation, certification, deployment, operations, change management, and…
Added 1 min ago
Windows Systems Administrator
Booz Allen Hamilton_United States
Washington, DC
…chance to make a difference in the security of Naval mission…
Added 1 min ago
Lease Administration and Portfolio Operations Lead
Booz Allen Hamilton_United States
McLean, VA
Lease Administration and Portfolio Operations LeadThe Opportunity:
Added 1 min ago
Cybersecurity Analyst, Mid
Booz Allen Hamilton_United States
Rome, NY
As a cyber mission specialist, you understand the value of hunt-forward operations, and you know that battles are won in the grey. At Booz Allen, you can use your cyberspace operations…
Added 1 min ago
Cybersecurity Cloud Ops Threat and Incident Response Lead
Booz Allen Hamilton_United States
McLean, VA
Bachelor's degree in a Cybersecurity, Computer Science, or Engineering field and 5+ years of experience in security operations, incident response, or threat detection, or 9+ years of…
Added 1 min ago
Defense Mission Expert
Booz Allen Hamilton_United States
Norfolk, VA
…stakeholders. Work with us to shape the future of maritime operations in alignment with top naval…
Added 1 min ago
Agentic Operations Site Reliability Engineer
Booz Allen Hamilton_United States
McLean, VA
Agentic Operations Site Reliability EngineerThe Opportunity:
Added 1 min ago
Program and Project Management Specialist
Booz Allen Hamilton_United States
San Diego, CA
Work with us and ensure the naval client accomplishes its intelligence and information operations program office goals within budget as we deliver advanced capabilities to the warfighter.
Added 1 min ago
Risk Engineer & Risk Manager
Booz Allen Hamilton_United States
El Segundo, CA
Knowledge of space mission operations, space command and control (C2), space domain awareness, space control, and ground-to-space system integration
Added 1 min ago
Automation Engineer
Booz Allen Hamilton_United States
Fort Meade, MD · Washington, DC
…CI/CD pipelines, and work closely with our development and operations teams to ensure the smooth deployment and management of our infrastructure and applications. Additionally, you’ll…
Added 1 min ago
SATCOM Systems Engineer, Senior
Booz Allen Hamilton_United States
Fort Meade, MD · Annapolis Junction, MD
…professionals supporting acquisition, engineering, sustainment, operations, and management of a DoD or DoW satellite communication system. This role directly supports the client, helping…
Added 1 min ago
Office Operations Specialist
Booz Allen Hamilton_United States
Arlington, VA
As an Office Operations Specialist, you’ll coordinate the administrative and operational activities that keep a Navy program office running efficiently. You’ll serve as a key liaison among…
Added 1 min ago
Trade Compliance Specialist, Lead
Booz Allen Hamilton_United States
McLean, VA · Belcamp, MD
Experience successfully embedding trade compliance protocols across enterprise operations through stakeholder engagement, training, and process design
Added 1 min ago
Cybersecurity Policy Analyst
Booz Allen Hamilton_United States
Arlington, VA
Knowledge of DoDNet implementation and enterprise modernization initiatives supporting secure, interoperable, and resilient Joint Force operations
Added 1 min ago
PF
Executive Assistant To CEO (Florida-based)
Partners Federal Credit Union
Orlando, FL
- $76,800 to $115,200 USD / year
8+ years of Executive Assistant, executive operations, or senior-level administrative support experience required. At least 3 years directly supporting a CEO, President.
Added 1 min ago
Assurance Manager, Technology Risk Assurance
BDO USA Experienced
NY · Chicago, IL · Nashville, TN
Understanding core business operations/structure of various businesses
Added 1 min ago
Lead Warehouse Technician – Shipping Center
QuVa - Advancing Healthcare Possibilities
Phoenix, AZ
Tracks daily KPI accomplishment in warehouse operations, and create operations analysis report
Added 2 mins ago
SA
Tech Lead Software Engineer
Southwest Airlines Co.
Dallas, TX
- $160,550 to $178,400 USD / year
Mentor and coach Development Team on relevant architecture, design, development, and operations topics
Added 2 mins ago
Brand Marketing Coordinator - Sylvan Learning Center
Bedford, TX
Manage Center website status through each stage of opening (Coming Soon, Pre-sale, and Open) in coordination with Operations.
Added 2 mins ago
Software Operations Support Engineer
AeroVironment, Inc.
Germantown, MD
AeroVironment (AV) is seeking a technically skilled and customer-focused Software Operations Support Engineer to support the deployment, operation, maintenance, and troubleshooting of…
Added 2 mins ago
Program Management Specialist
Riot Platforms, Inc.
Denver, CO
…Riot scales from its Bitcoin mining foundation into a leading developer and operator of large-scale AI and high-performance computing data centers. They manage projects, systems, and…
Added 2 mins ago
SA
Senior Staff Technical Program Manager - Mission Autonomy
Shield AI
Washington, DC · San Diego, CA
- $184,320 to $276,480 USD / year
…and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and…
Added 3 mins ago
R
Service Production Supervisor - Phoenix, AZ
Rivian
Phoenix, AZ
- $75,900 to $94,900 USD / year
…Supervisor, you are the heart of our service center's daily operations - the in-shop quarterback, coach, and strategist rolled into one. You will direct the flow of vehicles through the…

Aptean

OTC Billing/Data Specialist

Alpharetta, GA, United States

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Job details

Apply by: Nov 9, 2027
Experience: 0–2 years of experience
Posting language: English
Posted: Nov 9, 2024

Original job description

Overview

OTC Billing/Data Specialist

We're seeking a detail-oriented, technically curious OTC Billing/Data Specialist to own end-to-end resolution of our most complex, high-impact billing/data issues. This role sits at the intersection of data investigation, systems thinking, and customer advocacy - using AI tools and data analysis to find root causes faster, fix them permanently, and scale what we learn across the order-to-cash lifecycle.

Key Responsibilities:

Investigate and resolve customer billing/data issues across the OTC (Order-to-Cash) process, supporting our customer advocacy team with complex and high impact issues.
Take full ownership of cases from intake to closure, including clear, proactive customer communication throughout, adhering to tight SLAs.
Build and maintain internal knowledge base content, including structured documentation that can feed AI-assisted triage/self-serve tools for lower-complexity cases.
Contribute to ongoing automation efforts - identifying which parts of the resolution workflow can be templated, automated, or AI-assisted, and partnering with Business Systems on implementation.
Use CRM (Salesforce) and billing systems (Sage Intacct) to track, analyze, and resolve discrepancies.
Own the review and distribution of our professional services invoices, ensuring VAT has been correctly applied.
Support OTC activities where needed.

About You

You are customer-focused, detail-oriented and accurate. You communicate clearly and professionally, solve problems analytically, organize multiple cases and work effectively with cross-functional teams in a deadline-driven environment.

Qualifications

Bachelor’s degree in Business, Accounting, Economics, Management Information Systems or a related field
0–2 years of experience
Strong interest in quote-to-cash processes and operational problem solving
Excellent customer service and clear, professional communication skills

Familiarity with Salesforce and Sage Intacct, or willingness to learn these systems

What’s in it for you?Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth. About ApteanAt Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN ReddyAptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

Disclaimer: This position is intended for direct applicants only. No agencies or third-party recruiters, please. Unsolicited agency submissions will not be considered.

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