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Manager, Programmatic Strategy
NBCUniversal
New York, NY
- $95,000 to $120,000 USD / year
The Manager, Programmatic Strategy will report to the Director of Programmatic Strategy and will play a key role in shaping and executing NBCUniversal’s broader programmatic business…
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Director, AI Product Management
Worldpac
Oakbrook, IL
- $146,000 to $195,000 USD / year
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District Talent Manager
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PARK HILLS, MO
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United States
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Group Leader (Wax 2nd Shift)
Howmet Aerospace
Dover, NJ
- $21.58 to $30 USD / hour
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Added 1 min ago
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Service Coordinator
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Pompano Beach, FL
- Up to $25 USD / hour
…resources, productivity, and profitability by supporting the operations management team. Additionally, the Service Coordinator will collaborate with the Field Supervisor and Service Manager…
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Engineering Project Manager / Senior Engineer (Secret Clearance)
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Director of Operations
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Donation Attendant - Outlet
Goodwill Easterseals Miami Valley
Dayton, OH
Test electrical appliances to determine safe operations.
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Operations Manager
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Hartford, WI
- $65,000 to $85,000 USD / year
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Clinical Development Medical Director- P
Vertex Pharmaceuticals Incorporated
Boston, MA
…internal groups at Vertex (e.g., Regulatory Affairs, Clinical Operations) for assigned…
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Project Manager, Human Services Policy (
Mathematica, Inc
Cambridge, MA
address potential challenges. The Project Manager may lead process-oriented
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Regional Manager (Massachusetts)
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Boston, MA
- $90,000 to $97,000 USD / year
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ServiceDesk Manager
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Senior Talent Acquisition Manager
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Inventory Manager
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Charlotte, NC
- $55,000 to $60,000 USD / year
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Added 4 mins ago
Assoc Director -Solution Delivery Management, Clinical Operations
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United States
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Systems Administrator II
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- $54,000 to $70,000 USD / year
Report client concerns or complaints to Service Manager, VP Operations, and CXO.
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Seasonal Associate - Famous Footwear
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LANCASTER, PA
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Manager, Fund Accounting - Private Assets (Traditional PA)
The Citco Group Limited
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Ensure efficient and effective day-to-day operations
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Preconstruction Manager
Actalent
Moorpark, CA
- $150,000 to $180,000 USD / year
…ownership, and will be directly responsible for day-to-day operations and the accuracy of deliverables. Required Qualifications 15+ years of progressive experience in…
Added 4 mins ago
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Construction Superintendent
Actalent
South Bloomingville, OH
- $40 to $55 USD / hour
…experienced Construction Superintendent to lead the day-to-day field operations for a ground-up boutique hotel development in Hocking Hills, Ohio. This exciting project involves the…
Added 5 mins ago
Plant Manager
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South Point, OH
The Plant Manager reports directly to the VP of Operations and works closely with Engineering, Quality, Safety, Finance, Sales, Human Resources, Supply Chain, and other XCAL locations.

Aptean

Account Manager

UNAVAILABLE, United States

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Job details

Apply by: Nov 6, 2027
Posting language: English
Posted: Nov 6, 2024

Original job description

Overview

Are you ready for what’s next, now?

We’re looking for an Account Manager, AI to join us remotely in the US. The position is fulltime. You’ll join an awesome team to support our growing customer base.

About the role

The Account Manager, AI is responsible for managing and growing relationships across an assigned portfolio of existing Aptean customers, with a particular focus on identifying opportunities where AI and Aptean's broader solutions can address evolving customer needs. This role serves as a key point of contact for customers, building strong relationships with influencers and decision-makers, developing a thorough understanding of their business goals, and driving retention and expansion opportunities.

Key Responsibilities:

Take an AI-first, solution-oriented approach to understanding customer requirements and identifying opportunities where AI can deliver meaningful business value
Manage and strengthen relationships with influencers and decision-makers across assigned customer accounts to promote customer loyalty, retention, and long-term growth
Identify and close expansion opportunities across AI agents, SaaS conversions, additional Aptean products, add-on licenses, upsell modules, and next-version upgrades
Maintain a thorough understanding of each customer's business goals, priorities, current projects, and key issues to support strategic account management and identify future opportunities
Optimize your customer portfolio, prioritize accounts, and develop and maintain strategic account plans, quotes, pipeline, and forecasts
Manage revenue and bookings quotas and participate in regular forecast reviews for your assigned territory
Identify and manage Aptean Ascent business situations and engage the appropriate internal teams to support customer needs and opportunities
Partner cross-functionally with Sales Engineering, Customer Success, Product, and other Aptean teams to facilitate smooth transitions, escalations, contracts, and customer engagements
Coordinate and facilitate technical presentations and participate in customer and marketing events to support account growth and solution adoption
Maintain strong knowledge of relevant industries, customer businesses, Aptean products, and evolving AI trends to provide informed, consultative guidance
Use your understanding of customer needs, feedback, and industry trends to provide input into product strategy and future solution development
Maintain accurate and timely opportunity, customer, contact, pipeline, and forecast data in CRM systems

About you You are a consultative, commercially minded account management professional who is comfortable navigating conversations around customer needs, technology, value, and business outcomes. You bring a strong ability to translate AI capabilities into practical use cases that resonate with a range of stakeholders, from executives to technical teams. You are proactive in identifying opportunities within existing accounts, disciplined in managing a customer portfolio, and motivated by building strong customer relationships while consistently achieving revenue and bookings targets. You take ownership of your accounts and are comfortable balancing customer retention, strategic relationship management, and commercial growth.

To be ahead of the pack, you might have:

Experience in Account Management, Customer Success, or sales within AI Solutions, SaaS, or technology-driven environments
A track record of retaining and growing existing customer accounts through upsell, cross-sell, SaaS conversion, or expansion opportunities
The ability to position complex or emerging technologies, including AI, in practical, business-focused terms
Comfort engaging with both technical and non-technical stakeholders, including senior decision-makers
Experience developing strategic account plans, prioritizing customer portfolios, and managing revenue and bookings targets.
Strong collaboration skills and experience working with cross-functional teams to manage customer needs, opportunities, and escalations
Experience maintaining accurate CRM data, managing pipeline, and providing reliable forecasts to sales leadership

What’s in it for you?

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.

About ApteanAt Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.

“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

Disclaimer: This position is intended for direct applicants only. No agencies or third-party recruiters, please. Unsolicited agency submissions will not be considered.

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More about this job

Skills

Manage revenue
Sales
Presentation skills
Customer relations
Prioritization
Collaboration
Leadership

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