Banquet Supervisor/ Captain

JOB SUMMARY:

The Banquet Supervisor oversees and directs all banquet activities including dinners & special events. The banquet supervisor leads the banquet staff and ensures guest have a positive customer experience throughout their event.

ESSENTIAL JOB FUNCTIONS:

• Provide guidance and direction to banquet staff throughout the duration of scheduled events ensuring exceptional customer service and guest satisfaction.
• Provide training opportunities, mentorship, and guidance to banquet staff.
• Create a positive work environment by encouraging teamwork amongst employees.
• Collaborate with managers, directors, and banquet staff to ensure a successful event outcome.
• Must attend weekly BEO meetings and provide feedback as needed.
• Assist staff with the setup and breakdown of the banquet area.
• Assist in coordinating employee & event schedules.
• Maintain departmental procedures and policies.
• Manage inventory of supplies.
• Prepare accurate event reports.
• Closely monitor guests and anticipate their needs.
• Be aware of guest’s allergies and relay them to the kitchen staff before catering is prepared.
• Maintain a high level of cleanliness and awareness of sanitary practices.
• Proactively handle guest complaints and seek solutions to resolve issues.
• Perform other duties as assigned.

SKILL REQUIREMENTS:

• Excellent organizational skills and attention to detail.
• Ability to read, write and communicate effectively in the English language.
• Ability to lead and manage banquets & special events.
• Maintain composure and objectivity when under pressure.
• Possess excellent communication skills interacting effectively with the staff, guests and other departments.
• Work with and understand reports and financial information.
• Ability to learn hotel computer software programs.
• Maintain a warm, friendly, professional demeanor and strong sense of confidentiality.
• Approach all encounters with guests and team members in an attentive, friendly, courteous, and service-oriented manner.
• Strong communication skills to train and motivate employees.
• Strong time management skills and accuracy to deal with a variety of duties and prepare reports according to schedule.

Employment is contingent upon successful completion of a background and drug test.