Jobs in the United States

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Added 5 mins ago
Compute Software Architect
Oracle
Jefferson City, MO
Added 11 mins ago
Sr HR Manager - Tempe
Aerospace
Tempe, AZ
YOU MUST HAVE
Added 50 mins ago
Multi Functional Info Systems Analyst Sr - E3 (MPE Admin)
Lockheed Martin
Klamath Falls, OR
Candidates must have a Secret security clearance or higher with investigation within the last 5 years
Added 51 mins ago
EG
Forward Deployed AI/ML Engineer IV
Eliassen Group
Salem, OR
- $170,000 to $190,000 USD / year
Added 1 hour ago
SV
Senior Accounts Receivable Analyst
Skagit Valley College
Mount Vernon, WA
- $80,000 USD / year
Added 1 hour ago
Logistics Manager
Smurfit Westrock
West Point, VA
Proficient in: Excel, Word, PowerPoint, JD Edwards, Oracle, Panther, C-Pro, Smurfit Westrock complaint system
Added 1 hour ago
Application Database Administrator
CACI International
Stafford, VA
Must have experience with installation and support of Oracle RAC, 11G, 12c and 19c databases
Added 1 hour ago
Director, HR Central
Parsons Corporation
Centreville, VA
Added 1 hour ago
A
System Development Engineer II - AMZ10225528
Amazon
Herndon, VA
- $129,200 to $174,800 USD / year
…supporting and maintaining database servers including MySQL, Oracle, or equivalent database; and (4) troubleshooting systemic problems in a Windows, Linux, or Unix based…
Added 1 hour ago
SUPPORT TECHNICIAN I
Navy Exchange Services (NEX)
VIRGINIA BEACH, VA
…(i.e. UNIX, Windows XP, W7, DOS Linux O-S400, etc., Database Oracle SQL Server dbase Access, etc.) Point-of-Sale, Electronic Messaging, Desktop Applications, Retail, Financial,…
Added 1 hour ago
SUPPORT TECHNICIAN I
Navy Exchange Services (NEX)
VIRGINIA BEACH, VA
…(i.e. UNIX, Windows XP, W7, DOS Linux O-S400, etc., Database Oracle SQL Server dbase Access, etc.) Point-of-Sale, Electronic Messaging, Desktop Applications, Retail, Financial,…
Added 1 hour ago
Senior PowerBuilder Developer - Hybrid
MSys Inc.
Richmond, VA
…Virginia Tax is seeking an experienced, senior-level PowerBuilder developer to provide analysis, support, and maintenance for the IRMS legacy system, as well as development and…
Added 1 hour ago
Regulatory Compliance Specialist
Kalon Executive Search
San Diego, CA
Added 1 hour ago
Student: Software Engineering Assistant
Space Dynamics Laboratory
North Logan, UT
Added 1 hour ago
Senior Software Engineer
Sonus Software Solutions Inc
OREM, UT
…database development as part of a team. Using Java, Peoplesoft, Oracle, Hadoop, Hive, Pig, SQL, PL/SQL, Archiving Suite, Supervisor, Data Protector. Travel and/or Relocation to various…
Added 1 hour ago
Support Engineer
COTIVITI, INC.
SOUTH JORDAN, UT
Added 1 hour ago
Senior Director, Logistics
ICU MEDICAL INC
SALT LAKE CITY, UT
…transportation management systems, automation, and analytics; Oracle experience preferred. Strong financial and business acumen, including budgeting, business-case development,…
Added 1 hour ago
EG
Forward Deployed AI/ML Engineer IV
Eliassen Group
Salt Lake City, UT
- $170,000 to $190,000 USD / year
Added 1 hour ago
Software Engineer, Infrastructure - Central Growth
Meta
Jefferson City, MO
Added 1 hour ago
Information Technology Security Specialist
SAIC
Oklahoma City, OK
a. Installing, maintaining, or managing IT network devices, physical/virtual servers, or operating system/database platforms (e.g., Linux, Windows, UNIX, Solaris, Oracle, SQL, MySQL);
Added 1 hour ago
EG
Forward Deployed AI/ML Engineer IV
Eliassen Group
Oklahoma City, OK
- $170,000 to $190,000 USD / year
Added 2 hours ago
AC
Human Resources Generalist
Aston Carter
West Springfield, MA
- $65,000 to $80,000 USD / year
Added 2 hours ago
Software Engineer and Data Automation Specialist
U. S. Sentencing Commission
Washington, DC
For example, to qualify for the JS-13, one (1) year of specialized experience must have been at the GS-12 level or equivalent
Added 2 hours ago
G
Federal Human Capital Policy Senior Consultant
Guidehouse
WASHINGTON, DC
- $98,000 to $163,000 USD / year
…experience supporting enterprise HCM environments such as Workday, Oracle HCM, SAP SuccessFactors, or ServiceNow HRSD, and can work collaboratively with clients to design and implement…
Added 2 hours ago
C
Senior SDET / QA Automation Engineer (Playwright, Selenium, Java & Cucumber)
Cognizant
Washington, DC
- $62,500 to $99,000 USD / year

Apps Associates

Service Delivery Manager

Acton, MA, United States

Apply on ebdt.fa.us2.oraclecloud.com About employer

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

We are looking for a proactive and experienced Service Delivery Manager (SDM) to join our team, responsible for managing the delivery of high-quality services to our clients within the US CST/PST time zones. The SDM will ensure client satisfaction, meet service level agreements (SLAs), and lead the service delivery team to success. This is a client-facing, operational leadership role that requires a blend of strategic thinking, operational management, and excellent communication skills.

Key Responsibilities:

Service Delivery Management:
Oversee the end-to-end delivery of services to clients located in the US CST/PST time zones, ensuring adherence to SLAs and KPIs.
Ensure services are delivered on time, within scope, and within budget, while consistently meeting client expectations.
Manage client communications during US working hours, responding to service issues, inquiries, and escalation requests promptly.
Develop and optimize service delivery processes, methodologies, and best practices to enhance service quality and operational efficiency.
Team Leadership and Development:
Lead, mentor, and support a team of service delivery professionals, ensuring they are well-equipped to meet client needs and achieve operational goals.
Foster a culture of continuous improvement and high performance within the service delivery team.
Provide coaching and feedback to team members, conducting regular performance evaluations and helping with career development.
Client Relationship Management:
Act as the primary point of contact for clients in the US CST/PST time zones, building and maintaining strong relationships.
Ensure client concerns are handled effectively and solutions are delivered promptly.
Conduct regular service reviews and strategic meetings with clients to ensure alignment with service goals and identify areas for improvement.
Drive client satisfaction by ensuring smooth communication, meeting SLA’s, timely issue resolution, and continuous improvement.
Incident and Problem Management:
Oversee the management and resolution of service issues and incidents, ensuring that service disruptions are minimized and effectively managed during US business hours.
Work with internal teams to ensure root cause analysis is conducted on recurring issues and corrective actions are implemented.
Manage escalations to ensure timely resolution of high-priority or critical service incidents.
Service Reporting and Performance Metrics:
Track and report on service delivery performance, including SLAs, KPIs, and other client-specific metrics.
Provide regular updates and performance reports to both internal leadership and clients.
Analyze service performance data to identify trends, performance gaps, and areas for improvement.
Continuous Improvement:
Identify opportunities to enhance service delivery processes and customer satisfaction.
Implement improvements and track their impact, ensuring measurable success.
Stay informed of industry’s best practices and new technologies to continuously enhance service offerings.
Operational Planning and Resource Management:
Manage the allocation of resources to ensure service delivery goals are met efficiently and effectively within the US time zone.
Monitor team workload, staffing, and capacity, ensuring that resources are optimized to meet service demands.
Budget Management:
Work within established budgets and financial constraints, while ensuring high-quality service delivery.
Assist in budgeting and resource planning to meet service delivery goals effectively.

Qualifications:

Bachelor’s degree in Business, IT, or a related field (or equivalent experience).
Years of experience in service delivery, project management, or related roles within the Oracle ERP/Fusion ecosystem.
Strong knowledge of service delivery frameworks such as ITIL, Agile, or similar methodologies.
Proven experience managing teams and client relationships, preferably in a service management environment.
Strong understanding of SLAs, KPIs, and service performance metrics.
Excellent written and verbal communication skills, with the ability to interact effectively with clients, team members, and senior management.
Strong problem-solving skills, capable of managing complex service delivery challenges.
Ability to handle multiple priorities in a fast-paced environment.
Familiar with tools such as ServiceNow and middleware integration platforms including Oracle Integration Cloud (OIC), Boomi, and MuleSoft.

Preferred Skills:

Certification in ITIL or other relevant service management frameworks.
Experience with cloud services, enterprise-level software, or industry-specific tools is an advantage.

Work Environment:

Ability to manage client interactions and service delivery in line with the US CST/PST time zone working hours.
This position is remote-based.

Apply on ebdt.fa.us2.oraclecloud.com About employer

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Jobs in the United States