Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
J
Legal Associate, Commercial (Insurtech, Remote)
Jerry.ai
Remote, United States
- $80,000 to $110,000 USD / year
- Policies, procedures, and compliance systems: Help design and improve Jerry’s legal and compliance policies, procedures, and operational controls to manage legal and business risk.
Added just now
Sr Project Controls Professional (Data Center)
Jacobs
Wilmington, DE
We are seeking an experienced Sr Project Controls Professional to support an ongoing site-based assignment in Spartanburg, SC, Baton Rogue, LA, or Corpus Christi, TX, with future projects…
Added 1 min ago
Senior Accountant
Electronic Caregiver
Las Cruces, NM
…organization's accounting functions by maintaining strong internal controls, improving accounting processes, and providing guidance and review of work performed by junior accounting…
Added 1 min ago
SC
Commissioning Project Manager
Summer Consultants, Inc.
McLean, VA
- $125,000 to $155,000 USD / year
Do you thrive on leading projects from kickoff through final turnover? As a Commissioning Project Manager at Summer Consultants, you'll steer the entire commissioning lifecycle - helping…
Added 3 mins ago
AG
Payroll Manager
ARDAGH GROUP
Chicago, IL
- $111,900 to $167,900 USD / year
Act as the primary payroll SME during the implementation process, helping design and embed new payroll processes, systems, and controls
Added 3 mins ago
Senior System Administrator
IEM
Remote, United States
Certification :Microsoft 365 Certified: Administrator Expert (MS-102) certification required
Added 3 mins ago
Senior System Administrator
IEM
Remote, United States
Certification :Microsoft 365 Certified: Administrator Expert (MS-102) certification required
Added 3 mins ago
Senior System Administrator
IEM
Remote, United States
Certification :Microsoft 365 Certified: Administrator Expert (MS-102) certification required
Added 5 mins ago
Supply Chain Manager
Clune Construction Company, L.P.
Chicago, IL
Please note: This role must have the ability to complete the job requirements of all lower positions in the job family hierarchy
Added 6 mins ago
SENIOR SAP SECURITY ADMINISTRATOR
RTX
Remote, United States
Qualifications You Must Have
Added 6 mins ago
Industrial Engineer III (On-site)
RTX
United States
Qualifications You Must Have:
Added 6 mins ago
Principal Specialist, Operating System (Remote)
RTX
Remote, United States
Qualifications You Must Have
Added 7 mins ago
PI
Process Engineer-High Pressure Batch Reactors
Polysciences, Inc.
Warrington, PA
- $76,900 to $140,000 USD / year
Identify, recommend and coordinate the procurement, installation and qualification of engineering equipment, capital project improvements with a cross-functional internal team and with…
Added 7 mins ago
Environmental Engineer
BB&E
Atlanta, GA
…Environmental Consulting, Facilities Engineering, and Program/Project Management Services to our…
Added 7 mins ago
A
Project Engineer
AECOM
New York, NY
- $131,830 USD / year
Candidates must have a Master's degree in Construction Management, Civil Engineering, or a related field of study and no experience
Added 7 mins ago
Accounting Manager (Real Estate)
SVA | A Professional Services Company
Brookfield, WI
…SVA by using their talents and staff management abilities to project and plan workflow. They make broad decisions in the course of their work, including using their knowledge of general…
Added 7 mins ago
Accounting Manager (Real Estate)
SVA | A Professional Services Company
Madison, WI
…SVA by using their talents and staff management abilities to project and plan workflow. They make broad decisions in the course of their work, including using their knowledge of general…
Added 7 mins ago
Accounting Manager (Healthcare)
SVA | A Professional Services Company
Madison, WI
Professional Certification: CPA, EA, or equivalent certification required
Added 7 mins ago
Accounting Manager (Healthcare)
SVA | A Professional Services Company
Brookfield, WI
Professional Certification: CPA, EA, or equivalent certification required
Added 8 mins ago
Commercial Electrical Foreman
Lighting Maintenance Inc
Norfolk, VA
Communicate with customers, subcontractors, project managers, and inspectors.
Added 8 mins ago
MS
Retail Deposit Operations Manager
Maine Savings Federal Credit Union
Hampden, ME
- $56,716.12 to $85,074.19 USD / year
Must have excellent oral and written communication skills
Added 8 mins ago
AI Program Lead
NELSON
Minneapolis, MN · Cincinnati, OH
…into clear scope and executable plans, directs developers and project team members, and remains accountable for coordinating delivery from discovery through production and ongoing…
Added 8 mins ago
RU
Administrative Assistant
Resilience US, LLC
Blue Ash, OH
- $21.5 to $36 USD / hour
Gather KPI information and draft summary reports and visual controls (charts and graphs) that clearly communicate functional data.
Added 8 mins ago
Rail Design Manager
GFT.
New York, NY
Coordinate with Construction Management, Project Controls, Quality, Safety, Commissioning, and field teams to align design decisions and technical deliverables with project execution…
Added 9 mins ago
BA
Senior Project Manager (Design and Construction)
Brailsford and Dunlavey
Austin, TX
- $130,000 to $180,000 USD / year
Develop, monitor, and maintain project budgets, schedules, reporting tools, and project controls

Apply now!

Manager, Professional Services

United States

Apply on jobsearch.createyourowncareer.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Company Description

Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

Job Description

The Manager, Professional Services leads a customer-facing SaaS services team and is accountable for predictable delivery, team performance, operational excellence, and scalable growth across one or more service lines, including implementation, migrations, managed services, education services, and technical services. This leader uses data, automation, and responsible AI to improve capacity decisions, delivery efficiency, employee effectiveness, and the customer experience. The role translates business priorities into clear operating rhythms, develops high-performing professionals, and partners across Sales, Product, Customer Success, Support, Finance, and Technology to deliver measurable customer and business outcomes.

WHAT YOU'LL DO:

Team Management

Lead, coach, and develop a team of project coordinators, implementation consultants, project managers, managed services consultants, and/or other services professionals.
Establish clear goals, role expectations, decision rights, and accountability aligned to department and company priorities.
Conduct effective one-on-ones, performance conversations, talent reviews, and development planning; provide timely, specific feedback and recognition.
Build team capability in SaaS delivery, consultative practices, project leadership, data fluency, AI literacy, change management, and customer communication.
Create equitable opportunities for stretch assignments, cross-training, mentorship, and career progression; maintain succession and talent-risk plans.
Foster an inclusive, innovative, and high-accountability culture focused on learning, collaboration, customer outcomes, and continuous improvement.
Monitor workload sustainability and team health, taking action to address burnout risk, performance barriers, or skill gaps.

Service Delivery and Customer Outcomes

Own the successful delivery and day-to-day performance of assigned service lines, including adherence to scope, schedule, quality, and customer commitments.
Use leading and lagging indicators to identify delivery, adoption, satisfaction, margin, and retention risks; coordinate corrective action and escalation.
Ensure customer-facing teams apply consistent delivery methodologies, documentation standards, governance, and risk management practices.
Partner with customers and internal stakeholders to resolve complex issues, clarify tradeoffs, and maintain confidence through transparent communication.
Represent the voice of the customer in cross-functional planning and drive improvements that reduce friction across the end-to-end customer journey.
Support complex sales opportunities by validating scope, delivery approach, effort, dependencies, risk, pricing inputs, and capacity.

Operational Excellence, AI, and Innovation

Design and maintain scalable processes, operating rhythms, controls, playbooks, and service standards that improve quality, consistency, speed, and cost effectiveness.
Build a practical innovation pipeline that identifies, tests, measures, and scales improvements based on customer and employee needs.
Champion responsible use of AI, automation, and digital tools to reduce manual work, improve decision quality, accelerate knowledge access, and strengthen the customer experience.
Partner with appropriate functions to ensure AI-enabled workflows follow company requirements for security, privacy, data governance, human review, and risk management.
Define baseline performance, expected benefits, adoption measures, and control points for improvement initiatives; validate outcomes before scaling.
Eliminate non-value-added work, standardize repeatable activities, and improve handoffs across teams through root-cause analysis and continuous improvement methods.
Maintain reliable service-line data and dashboards; translate insights into priorities, decisions, actions, and measurable results.

Capacity, Workforce, and Business Planning

Own short- and medium-term capacity planning for assigned teams using pipeline, backlog, project complexity, skills, productivity, utilization, time-off, and demand assumptions.
Create scenario plans and recommend hiring, contractor use, cross-training, redeployment, sequencing, or demand-shaping actions to balance customer commitments, employee capacity, and financial objectives.
Monitor utilization, throughput, backlog aging, forecast accuracy, and staffing risk; intervene early when supply and demand are misaligned.
Partner with Sales, Finance, and delivery leaders on bookings forecasts, start-date commitments, resource assumptions, and investment decisions.
Ensure work is assigned based on skills, development goals, availability, customer needs, and business priorities.
Manage assigned operating expenses and approval processes in accordance with company policies and authority levels.

Qualifications

YOU'VE GOT WHAT IT TAKES IF YOU HAVE:

Bachelor’s degree or equivalent combination of education and relevant experience.
3 or more years of people leadership experience in Professional Services, Implementation, Customer Success, Support, or a related customer-facing function.
3 or more years of experience in a SaaS, subscription software, technology, or technology-enabled services environment.
Demonstrated experience managing customer delivery, team performance, capacity, operational metrics, and continuous improvement.
Experience using project, resource management, CRM, analytics, collaboration, and/or workflow automation tools.
Working knowledge of project management methodologies and common SaaS implementation practices.

IT WOULD BE NICE IF YOU:

Experience leading implementation, migration, integration, managed services, education services, or technical services teams.
Experience implementing AI-assisted workflows, automation, knowledge management, analytics, or digital transformation initiatives.
Experience with professional services automation, resource planning, forecasting, financial management, and service-line performance.
PMP, Lean, Six Sigma, change management, agile, or relevant AI/data certification.
Knowledge of Relias products, services, customers, and common integrations, including file-based integrations, SSO, APIs, and web services.

Additional Information

Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please visit our career page for instructions. Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter. All your information will be kept confidential according to EEO guidelines.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG. The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here. You can contact the company’s Data Protection Officer at the above-mentioned postal address. Further information on data protection and your rights can be found here.

Recruiting-Platform powered by SmartRecruiters.

Apply on jobsearch.createyourowncareer.com About employer

Report this job

Work requirements

Jobs in the United States