Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 1 min ago
Program Manager - Senior
Xcelerate Solutions
Quantico, VA
Data-Driven Mindset: Ability to use data analytics to forecast workloads, identify bottlenecks, and present "program health" metrics to leadership (beyond just "green/red" charts).
Added 2 mins ago
DT
Supply Chain Systems Digitalization Intern
Daimler Truck North America LLC
Portland, OR
- $21 to $29 USD / hour
Hybrid (4 days per week in-office / 1 day remote)
Added 2 mins ago
GO
Data Analytics Specialist
Group O
Remote, United States
- $68,000 to $69,000 USD / year
The Data Analytics Specialist will design, develop, test, implement, and support business intelligence solutions that leverage current and new data sets to create descriptive, predictive,…
Added 2 mins ago
Senior Data Engineer
natgridProd
Hicksville, NY · Waltham, MA · Brooklyn, NY
You must have the ability to work without a need for current or future visa sponsorship
Added 3 mins ago
Senior Manager, Technical Program Management - Planning
NVIDIA USA
CA
Practical experience applying AI, analytics, or automation to planning workflows and operational support.
Added 3 mins ago
Human Resources Generalist
MRA Recruiting Services
Greater Milwaukee, WI
…professionals, specialized recruiting experience, and a knack for HR analytics or process…
Added 3 mins ago
HB
Product Designer UX Designer
HIGH BRIDGE CONSULTING LLC
Atlanta, GA
- $42 USD / hour
Make design decisions that are informed by research, analytics, customer feedback, and usability testing.
Added 4 mins ago
J
[Mid Level] Korean Bilingual Sales Operations Analyst - B2B Sales Forecasting & Demand Planning (18041-1)
JND
Plano, TX
- $44 to $48 USD / hour
Our team of business professionals supports a wide range of operations including data analytics, financial analysis, program management, and strategic planning. We are dedicated to…
Added 4 mins ago
AI
Operations Manager
ABM Industries
Crown Point, IN
- $60,000 USD / year
Utilize analytics and sound judgment to guide decision-making. • Recruit, develop, and mentor shift leads and management personnel.
Added 4 mins ago
J
[Mid Level] Korean Bilingual Project Manager - Jira Administration & AI Enablement (18158-1)
JND
Mountain View, CA
- $60 to $64 USD / hour
Our team of business professionals supports a wide range of operations including program and project management, data analytics, financial analysis, and strategic planning. We are dedicated…
Added 4 mins ago
J
[Mid Level] Korean Bilingual Legal Analyst (J.D.) - Legal Research & Executive Reporting (17900-1)
JND
Plano, TX
- $70 to $74 USD / hour
Our team of business professionals supports a wide range of operations including legal and compliance support, data analytics, financial analysis, program management, and strategic…
Added 4 mins ago
Product Development Scientist II
Bayer
West Lafayette, IN · Whitestown, IN
Use digital tools, analytics, and emerging technologies to improve breeding efficiency, pipeline performance, and return on investment;
Added 5 mins ago
Product Manager 1 - AI
Cook Medical
Bloomington, IN
AI/ML or data platform experience. Experience with AI/ML platforms, developer tools, or data platforms in a product management capacity.
Added 5 mins ago
Channel Development, Lead Retention
Humana
Indianapolis, IN
The position partners closely with Operations, Marketing, Contact Center, Product, Analytics, and Clinical teams to optimize member touchpoints across inbound and outbound channels,…
Added 5 mins ago
Software Engineer (IBM Cognos)
Highmark Health
Indianapolis, IN
Added 5 mins ago
Business Intelligence Analyst III
Indeed
Indianapolis, IN
…initiatives, and contribute to the development of scalable analytics practices. You are comfortable working with large datasets, translating complex findings into meaningful insights, and…
Added 5 mins ago
Lead Director - Security Operations Center (SOC)
CVS Health
Indianapolis, IN
Leverage automation, analytics, and AI-enabled capabilities to improve operational efficiency and strengthen cyber defense outcomes.
Added 5 mins ago
Senior Director Software Engineering
Capital One
Indianapolis, IN
Bachelor's Degree or higher in Computer Science or a related quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Engineering)
Added 5 mins ago
Software Configuration Management Manager
SAIC
Indianapolis, IN
Must have exceptional verbal and written communication skills
Added 5 mins ago
Technical Engineer
Highmark Health
Indianapolis, IN
Collaborate with stakeholders across IT, product, analytics, and business teams to gather requirements and provide technical solutions that meet organizational needs
Added 5 mins ago
Payer Healthcare Data Scientist, Senior Manager
PWC US
MA-Boston, MA · IN-Indianapolis, IN · NC-Raleigh, NC · NC-Charlotte, NC · IL-Chicago, IL · FL-Jacksonville, FL · OH-Cincinnati, OH · OH-Cleveland, OH · SC-Columbia, SC · OH-Columbus, OH · MO-Kansas City, MO · TX-Dallas, TX · NV-Las Vegas, NV · CA-Los Angeles, CA · MD-Baltimore, MD · MO-St. Louis, MO · AL-Birmingham, AL · UT-Salt Lake City, UT · CA-San Diego, CA · CA-San Francisco, CA · CA-Silicon Valley, CA · WA-Seattle, WA · CT-Stamford, CT · FL-Tampa, FL · OH-Toledo, OH · TX-Austin, TX · DC-Washington, DC · NY-Melville, NY · FL-Miami, FL · CO-Denver, CO · IA-Des Moines, IA · MI-Detroit, MI · TN-Nashville, TN · LA-New Orleans, LA · NJ-Florham Park, NJ · NY-New York, NY · OK-Oklahoma City, OK · PA-Philadelphia, PA · AZ-Phoenix, AZ · PA-Pittsburgh, PA · TX-Houston, TX
What You Must Have
Added 5 mins ago
Finance Data, Analytics & AI - Experienced Associate
PWC US
TX-Dallas, TX · MI-Grand Rapids, MI · IN-Indianapolis, IN · NC-Raleigh, NC · NC-Charlotte, NC · OH-Cincinnati, OH · OH-Cleveland, OH · SC-Columbia, SC · OH-Columbus, OH · MO-Kansas City, MO · NV-Las Vegas, NV · AR-Little Rock, AR · VA-Richmond, VA · KY-Louisville, KY · MD-Baltimore, MD · CA-Sacramento, CA · MO-St. Louis, MO · AL-Birmingham, AL · NY-Albany, NY · FL-Tampa, FL · OH-Toledo, OH · GA-Atlanta, GA · TX-Austin, TX · FL-Miami, FL · WI-Milwaukee, WI · MN-Minneapolis, MN · CO-Denver, CO · IA-Des Moines, IA · MI-Detroit, MI · TN-Nashville, TN · NY-Buffalo, NY · LA-New Orleans, LA · OK-Oklahoma City, OK · TX-Fort Worth, TX · NC-Greensboro, NC · PA-Philadelphia, PA · AZ-Phoenix, AZ · PA-Pittsburgh, PA · TX-Houston, TX
What You Must Have
Added 5 mins ago
Executive Director, Head of Learning Strategy, Design & Learner Experience
CVS Health
Indianapolis, IN
…experience, learning technology strategy, AI-enabled learning, analytics, and the Learning Design Center of Excellence . In close partnership with DDAT/HR Technology, the role translates…
Added 5 mins ago
Appian Solution Architect - Senior Manager
PwC
Indianapolis, IN
What You Must Have
Added 5 mins ago
Sr Customer Success Rep
Honeywell Technologies
Indianapolis, IN
YOU MUST HAVE

Apply now!

Manager, Professional Services

United States

Apply on jobsearch.createyourowncareer.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Company Description

Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

Job Description

The Manager, Professional Services leads a customer-facing SaaS services team and is accountable for predictable delivery, team performance, operational excellence, and scalable growth across one or more service lines, including implementation, migrations, managed services, education services, and technical services. This leader uses data, automation, and responsible AI to improve capacity decisions, delivery efficiency, employee effectiveness, and the customer experience. The role translates business priorities into clear operating rhythms, develops high-performing professionals, and partners across Sales, Product, Customer Success, Support, Finance, and Technology to deliver measurable customer and business outcomes.

WHAT YOU'LL DO:

Team Management

Lead, coach, and develop a team of project coordinators, implementation consultants, project managers, managed services consultants, and/or other services professionals.
Establish clear goals, role expectations, decision rights, and accountability aligned to department and company priorities.
Conduct effective one-on-ones, performance conversations, talent reviews, and development planning; provide timely, specific feedback and recognition.
Build team capability in SaaS delivery, consultative practices, project leadership, data fluency, AI literacy, change management, and customer communication.
Create equitable opportunities for stretch assignments, cross-training, mentorship, and career progression; maintain succession and talent-risk plans.
Foster an inclusive, innovative, and high-accountability culture focused on learning, collaboration, customer outcomes, and continuous improvement.
Monitor workload sustainability and team health, taking action to address burnout risk, performance barriers, or skill gaps.

Service Delivery and Customer Outcomes

Own the successful delivery and day-to-day performance of assigned service lines, including adherence to scope, schedule, quality, and customer commitments.
Use leading and lagging indicators to identify delivery, adoption, satisfaction, margin, and retention risks; coordinate corrective action and escalation.
Ensure customer-facing teams apply consistent delivery methodologies, documentation standards, governance, and risk management practices.
Partner with customers and internal stakeholders to resolve complex issues, clarify tradeoffs, and maintain confidence through transparent communication.
Represent the voice of the customer in cross-functional planning and drive improvements that reduce friction across the end-to-end customer journey.
Support complex sales opportunities by validating scope, delivery approach, effort, dependencies, risk, pricing inputs, and capacity.

Operational Excellence, AI, and Innovation

Design and maintain scalable processes, operating rhythms, controls, playbooks, and service standards that improve quality, consistency, speed, and cost effectiveness.
Build a practical innovation pipeline that identifies, tests, measures, and scales improvements based on customer and employee needs.
Champion responsible use of AI, automation, and digital tools to reduce manual work, improve decision quality, accelerate knowledge access, and strengthen the customer experience.
Partner with appropriate functions to ensure AI-enabled workflows follow company requirements for security, privacy, data governance, human review, and risk management.
Define baseline performance, expected benefits, adoption measures, and control points for improvement initiatives; validate outcomes before scaling.
Eliminate non-value-added work, standardize repeatable activities, and improve handoffs across teams through root-cause analysis and continuous improvement methods.
Maintain reliable service-line data and dashboards; translate insights into priorities, decisions, actions, and measurable results.

Capacity, Workforce, and Business Planning

Own short- and medium-term capacity planning for assigned teams using pipeline, backlog, project complexity, skills, productivity, utilization, time-off, and demand assumptions.
Create scenario plans and recommend hiring, contractor use, cross-training, redeployment, sequencing, or demand-shaping actions to balance customer commitments, employee capacity, and financial objectives.
Monitor utilization, throughput, backlog aging, forecast accuracy, and staffing risk; intervene early when supply and demand are misaligned.
Partner with Sales, Finance, and delivery leaders on bookings forecasts, start-date commitments, resource assumptions, and investment decisions.
Ensure work is assigned based on skills, development goals, availability, customer needs, and business priorities.
Manage assigned operating expenses and approval processes in accordance with company policies and authority levels.

Qualifications

YOU'VE GOT WHAT IT TAKES IF YOU HAVE:

Bachelor’s degree or equivalent combination of education and relevant experience.
3 or more years of people leadership experience in Professional Services, Implementation, Customer Success, Support, or a related customer-facing function.
3 or more years of experience in a SaaS, subscription software, technology, or technology-enabled services environment.
Demonstrated experience managing customer delivery, team performance, capacity, operational metrics, and continuous improvement.
Experience using project, resource management, CRM, analytics, collaboration, and/or workflow automation tools.
Working knowledge of project management methodologies and common SaaS implementation practices.

IT WOULD BE NICE IF YOU:

Experience leading implementation, migration, integration, managed services, education services, or technical services teams.
Experience implementing AI-assisted workflows, automation, knowledge management, analytics, or digital transformation initiatives.
Experience with professional services automation, resource planning, forecasting, financial management, and service-line performance.
PMP, Lean, Six Sigma, change management, agile, or relevant AI/data certification.
Knowledge of Relias products, services, customers, and common integrations, including file-based integrations, SSO, APIs, and web services.

Additional Information

Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please visit our career page for instructions. Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter. All your information will be kept confidential according to EEO guidelines.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG. The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here. You can contact the company’s Data Protection Officer at the above-mentioned postal address. Further information on data protection and your rights can be found here.

Recruiting-Platform powered by SmartRecruiters.

Apply on jobsearch.createyourowncareer.com About employer

Report this job

Work requirements

Jobs in the United States