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Part Sales Manager – Full Time
AutoZone
Justin, TX · Northlake, TX
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
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Plant Manager
Sika AG
Versailles, KY
Partner with engineering, maintenance, EHS, quality, supply chain, R&D, and commercial teams to support reliable operations, new product introductions, capital planning, preventive…
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Part Sales Manager – Part Time
AutoZone
Buford, GA
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
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Part Sales Manager – Full Time
AutoZone
Chino, CA · Ontario, CA
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
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Process Improvement Lead
Humana
United States
5+ years of experience in process improvement, business operations, strategy, or program leadership.
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Part Sales Manager – Part Time
AutoZone
Mcminnville, TN · McMinnville, TN
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
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Part Sales Manager – Full Time
AutoZone
Allentown, PA
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
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LH
Mental Health Technician
Lasting Hope Recovery Center
OMAHA, NE
- $16.83 to $23.77 USD / hour
…activities, safety, security and infection control programs, program development and implementation and all additional training assigned by…
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Assistant Manager II
Family Dollar
Buffalo, NY
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Part Sales Manager – Part Time
AutoZone
Richmond, VA
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
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Part Sales Manager – Full Time
AutoZone
Richmond, VA
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
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Assistant Manager I
Family Dollar
Orange Cove, CA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager II
Family Dollar
Berryville, VA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
Family Dollar
Lumberton, NC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
Family Dollar
Lake View, SC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager II
Family Dollar
Raeford, NC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager II
Family Dollar
Gainesville, FL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
Family Dollar
Lake City, SC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Part Sales Manager – Part Time
AutoZone
Pensacola, FL
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
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Part Sales Manager – Full Time
AutoZone
Pensacola, FL
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
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Part Sales Manager – Full Time
AutoZone
Suitland, MD
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
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Part Sales Manager – Part Time
AutoZone
Hyattsville, MD
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
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Part Sales Manager – Full Time
AutoZone
Hyattsville, MD
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
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Assistant Manager II
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Family Dollar
Manning, SC
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Applied Research Solutions

Cloud/Systems Support - TS/SCI - NAVAIR (Sign on Bonus Available)

Patuxent River, MD, United States

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Job details

Experience: Experience: Minimum 3 years of professional experience in help desk, technical support, operations, or IT customer service roles
Posting language: English
Posted: Jun 4, 2026

Original job description

Description

We are seeking Cloud/Systems Support to provide technical support for cloud services, hosted applications, and Virtual Desktop Infrastructure (VDI) in a government environment. This role serves as the frontline technical support contact for end-users while managing VDI technologies, troubleshooting system issues, and coordinating with specialized teams for complex problems. The ideal candidate will handle Tier 1 and Tier 2 support activities, maintain virtual machine environments, and ensure positive user experiences through responsive customer service and efficient incident management. An active TS/SCI security clearance is required for this position. This role requires employee pass background screening for SAP.

Why Work with us?

Applied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, continuous mission support. Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career- driven, loyal professionals, we would not be able to deliver state-of-the-art results for our mission partners. We firmly believe that prioritizing our employees is of the upmost importance. We provide a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers.

Responsibilities include:

Serve as first point of contact for end-user technical support requests related to cloud services, hosted applications, and VDI functionality, providing responsive customer service and executing deep troubleshooting
Create, update, and maintain technical support tickets in Jira with accurate documentation, proper categorization, and tracking of resolution times to maintain SLA compliance
Escalate complex issues to Tier 2/3 support teams, SREs, and Platform Engineers with comprehensive documentation, coordinating with Development, DevOps, and Architecture teams for resolution
Manage VDI technologies including troubleshooting and repairing User Virtual Machines (UVMs), building and deploying base images for supported operating systems, and patching running UVMs
Build, package, deploy, and manage Salt States to install applications in virtual machines, operating the Salt Master for application deployment across the VDI environment
Monitor system performance, identify patterns indicating systemic issues, and support maintenance windows with user communication during planned outages
Maintain and update knowledge base articles, contribute to support procedures and troubleshooting guides, and participate in continuous service improvement initiatives
Work with cloud providers for Tier 1 and Tier 2 support issues, escalating Tier 3+ issues appropriately
Other duties as assigned

Technical Experience & Qualifications

Must be US Citizen
Education: Bachelor's degree in Computer Science, Information Technology, or related technical field
AZ-104 certification
Experience: Minimum 3 years of professional experience in help desk, technical support, operations, or IT customer service roles
Security Clearance: Active TS/SCI clearance (Required)
Administration, back up and recovery of Jira, Confluence and Gitlab experience
VDI Experience: Hands-on experience with Virtual Desktop Infrastructure (VDI) technologies; Azure Virtual Desktop experience preferred
Configuration Management: Experience with configuration management tools such as Salt, Ansible, Chef, or Puppet
Ticketing Systems: Proficiency with Jira or similar ticketing and incident management systems
Cloud Platforms: Working knowledge of Azure cloud services; experience supporting cloud-based applications
Operating Systems: Strong troubleshooting skills in Windows and Linux environments
Virtual Machines: Experience building, deploying, and maintaining virtual machine images and environments
Customer Service: Proven track record of providing excellent customer service and technical support
Documentation: Strong written communication skills for creating clear technical documentation and knowledge base articles
Problem-Solving: Excellent troubleshooting and analytical skills with ability to resolve issues efficiently
Communication: Strong verbal and written communication skills for interacting with end-users and technical teams

All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity check.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered contractors and subcontractors to employ and advance in employment qualified protected veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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