Team Lead

Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field. Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions.

Position Description

The Team Lead, Field Operations serves as the day-to-day leader of Applied Medical’s Field Operations and Support team, keeping operations efficient, consistent, and aligned with business goals. The Team Lead coaches and develops team members, tracks key performance indicators (KPIs), and partners with leadership on process improvement, workforce planning, and team scalability. This position fits an operations team lead, operations supervisor, or field support lead ready to step into a frontline leadership role.

Key Responsibilities

• Lead day-to-day field operations and support activities as the primary point of contact for team guidance, and support overflow requests as needed
• Monitor workload, resource allocation, and priorities to meet service level expectations
• Coach, train, and mentor field operations representatives and specialists, including onboarding, cross-training, and performance reviews
• Track, analyze, and report on KPIs and operational metrics to identify trends and improvement opportunities, ensuring data accuracy across reporting tools
• Partner with leadership to set team goals and performance benchmarks, assess capacity, and support workforce planning
• Design scalable processes and workflows, and support change management for new programs, tools, and processes
• Represent the team in cross-functional meetings and collaborate on process improvements, special projects, and strategic initiatives
• Manage budget activities and report monthly variances

Success in This Role Looks Like

• Meet service level expectations through effective workload and priority management
• Build a skilled, cross-trained team ready to cover shifting demand
• Deliver accurate, timely KPI reporting to guide leadership decisions
• Implement scalable processes supporting business growth
• Lead the team through change with clear communication and consistent support
• Report budget variances accurately each month

Position Requirements

This position requires the following skills and attributes:

• Bring demonstrated leadership experience, including mentoring, coaching, or leading team initiatives
• Apply strong analytical and problem-solving skills
• Use Microsoft Excel at an advanced level for data analysis
• Organize work and communicate clearly
• Manage time and multiple priorities in a fast-paced environment

Preferred

The following skills and attributes are preferred:

• Develop KPIs, dashboards, and operational reporting
• Lead process improvement initiatives
• Apply project management methodologies and tools
• Support operational growth or organizational scaling efforts
• Use Microsoft Power BI, Power Automate, or similar business intelligence (BI) tools

Benefits

• Competitive compensation range: $75000 - $85000 / year (California).
• Comprehensive benefits package.
• Training and mentorship opportunities.
• On-campus wellness activities.
• Education reimbursement program.
• 401(k) program with discretionary employer match.
• Generous vacation accrual and paid holiday schedule.

Please note that the compensation range may be adjusted in the future, and bonus and incentive compensation plans may apply.

Our total reward package reflects our commitment to employee growth and well-being, as we invest in your development and offer a range of benefits designed to enhance your career and life.

All compensation and benefits are subject to plan documents and written agreements.

Equal Opportunity Employer

Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates.

The Team Lead, Field Operations serves as the day-to-day leader of Applied Medical’s Field Operations and Support team, keeping operations efficient, consistent, and aligned with business goals. The Team Lead coaches and develops team members, tracks key performance indicators (KPIs), and partners with leadership on process improvement, workforce planning, and team scalability. This position fits an operations team lead, operations supervisor, or field support lead ready to step into a frontline leadership role.

Key Responsibilities

• Lead day-to-day field operations and support activities as the primary point of contact for team guidance, and support overflow requests as needed
• Monitor workload, resource allocation, and priorities to meet service level expectations
• Coach, train, and mentor field operations representatives and specialists, including onboarding, cross-training, and performance reviews
• Track, analyze, and report on KPIs and operational metrics to identify trends and improvement opportunities, ensuring data accuracy across reporting tools
• Partner with leadership to set team goals and performance benchmarks, assess capacity, and support workforce planning
• Design scalable processes and workflows, and support change management for new programs, tools, and processes
• Represent the team in cross-functional meetings and collaborate on process improvements, special projects, and strategic initiatives
• Manage budget activities and report monthly variances

Success in This Role Looks Like

• Meet service level expectations through effective workload and priority management
• Build a skilled, cross-trained team ready to cover shifting demand
• Deliver accurate, timely KPI reporting to guide leadership decisions
• Implement scalable processes supporting business growth
• Lead the team through change with clear communication and consistent support
• Report budget variances accurately each month

This position requires the following skills and attributes:

• Bring demonstrated leadership experience, including mentoring, coaching, or leading team initiatives
• Apply strong analytical and problem-solving skills
• Use Microsoft Excel at an advanced level for data analysis
• Organize work and communicate clearly
• Manage time and multiple priorities in a fast-paced environment