Mechanical Service Coordinator

Responsibilities:

· Consistently engage in communication with customers and service providers to facilitate customer requests.

· Coordinate the service schedule while optimizing the staff member best suited for the task.

· Create timely and accurate quotes for service engagements.

· Create work orders for all service work performed by Applied Control field service personnel.

· Track required training certifications for all Applied Control field service personnel.

· Send finalized quotes to customers.

· Maintain the Service Schedule and email it to required parties every week.

· Track customer purchase orders to verify received or outstanding status and communicate with customers to keep them informed of the balance status and project schedule.

· Track actual versus budgeted costs, monitor profitability, and keep the team informed of any projects that may be in question.

· Invoice projects & work orders in a timely manner.

· Support Application Engineers, Sales Specialists, and Account Managers with their service needs.

· Support the engineering service group by coordinating all non-technical administrative tasks related to the department including full, accurate, and timely reporting of information used for tracking department metrics.

Skills/Qualifications:

· Intermediate skill level in Microsoft Excel and other Microsoft Suite tools required

· Previous customer service experience

· Effective prioritization and time management skills

· Self-motivated, requiring little supervision

· Discreet with confidential information

· Desire to help others and to work with them to find solutions

· Proven ability to work closely with others, particularly peers and sales staff

Working Conditions:

Includes working primarily in an office setting, with occasional assignments outside the office. This position may require evening and weekend hours on an infrequent basis. Must be able to go to a shop environment and wear protective gear.

Compensation:

Hourly wage range: Most Mechanical Service Coordinators will be hired with a starting hourly rate of $28.00-34.00.

About Us:

At Applied Control, employees enjoy a collaborative, team environment where we celebrate success and recognize and reward accomplishments. Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled automation professionals developing unique cost-saving solutions for our clients in oil & gas, refining, power, life science, mining, chemical, food & beverage, and alternative fuels, we help the world run more efficiently.

We offer rewarding careers, comprehensive benefits, and a culture that encourages growth and development. Our benefits include health, dental, and vision insurance, HSA and FSA options, life insurance, short and long-term disability insurance, 401k with employer match, 10 paid holidays, and generous paid time off starting at 16 days per year. Our employees also enjoy our 9/80 schedule which allows for 9-hour work days and every other Friday off!