Customer Contact Representative

Customer Service Representative | $23.39/Hour | Renton, WA

AppleOne Employment Services is hiring Customer Service Representatives** for a well-established company in Renton, WA. This is a full-time, onsite, temp-to-hire opportunity offering paid training, consistent schedules, and the potential for long-term employment.

**Pay:** $23.39 per hour

**Location: Renton, WA (100% onsite, not a remote position)

**Schedule:** Full-time, 40 hours per week. Multiple shifts available, with no shifts ending later than 7:30 PM. Closed Sundays.

Position Overview As a Customer Service Representative, you will assist customers with account inquiries, billing questions, payments, and other service-related needs. You will work in a structured, fast-paced environment using multiple computer systems to research information, document interactions, and resolve customer concerns.

This position is ideal for someone who enjoys helping people, is comfortable working with technology, and can communicate professionally with customers.

Key Responsibilities

• Answer incoming customer calls and provide accurate, professional assistance.
• Respond to questions regarding customer accounts, billing, payments, and account balances.
• Navigate multiple computer systems to research and update customer information.
• Process payments and account updates accurately.
• Document customer interactions and maintain accurate records.
• Follow established procedures, policies, and customer service standards.
• Resolve customer concerns while maintaining a professional and courteous approach.
• Meet established expectations for attendance, accuracy, productivity, and customer service.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred. Call center experience is helpful but not required.
• Strong verbal communication and active listening skills.
• Comfortable using computers, navigating multiple applications, and entering information accurately.
• Ability to learn new systems and follow detailed procedures.
• Strong problem-solving skills and the ability to remain professional when handling challenging customer interactions.
• Ability to work independently while contributing to a team environment.
• Reliable transportation and the ability to consistently report to work onsite in Renton.
• Must successfully complete required pre-employment screening.

Paid Training Comprehensive, paid classroom training is provided to help you learn the systems, procedures, and information needed to succeed.

• Training is conducted Monday through Friday, 9:00 AM to 5:30 PM.
• Consistent attendance and punctuality throughout training are essential.
• Candidates must successfully complete training assessments to continue in the position.
• Once training is completed, candidates transition to their assigned work schedules.

What We're Looking For We're looking for dependable individuals who take their work commitments seriously, enjoy helping customers, and are willing to learn. You don't need years of call center experience to succeed, but you do need to be comfortable using computers, following procedures, and maintaining consistent attendance.

**If you're looking for a full-time opportunity with paid training, competitive hourly pay, and the potential for long-term employment, we'd love to hear from you!**

AppleOne Employment Services is an Equal Opportunity Employer.