Jobs in the United States

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Added 3 mins ago
Clinician
UPMC - Pittsburgh Medical Center
Farrell, PA
The Clinician is a nurse leader who has direct responsibility in the achievement of a culture of excellence and patient care. The Clinician is a highly developed role model of professional…
Added 3 mins ago
MI
Warehouse Manager
Medline Industries, LP
Lacey, WA
- $101,000 to $152,000 USD / year
…Together, we make healthcare run better. We're seeking a Warehouse Manager to lead daily production and order fulfillment at a distribution center, helping ensure customers receive the…
Added 3 mins ago
MI
Payroll Manager
Medline Industries, LP
Remote, United States
- $92,000 to $138,000 USD / year
…payments, payroll taxes and employee benefit payments. Leads process improvement initiatives, compliant with Federal and State…
Added 4 mins ago
Senior Data Analyst, Moderation Operations
Roblox
San Mateo, CA
You will be reporting to the Manager Data Operations and act as the data SME for moderation Operations, working closely with other domain-specific data analysts on the team. This position…
Added 4 mins ago
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Cloud Consulting Delivery Lead- Fusion Applications
Oracle
Dover, DE
- $126,200 to $264,100 USD / year
As a trusted leader, the Project Director enables client business outcomes by delivering project scope within budget and time, while driving a superior client experience. This individual is…
Added 4 mins ago
FINANCE MANAGER
Compass Group, North America
Dover, DE · Wilmington, DE
…matter and owns a stake in our success, delivering hospitality…
Added 4 mins ago
Sr Manager, Partner Relationship Manager
CVS Health
Remote, United States
The Senior Manager, Partner Relationship Manager serves as the primary liaison between Aetna business organizations, Centers of Excellence (COEs), and strategic outsourcing partners. This…
Added 7 mins ago
Manager Integrity Management and Corrosion Control
New Jersey Resources
Wall, NJ
Valid DOT medical certification required
Added 7 mins ago
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CCaaS Migration Architect
TEKsystems
Irving, TX
- $69.75 to $75 USD / hour
…queue structures, skill-based routing, callback capabilities, business rules, and omni-channel engagement services. Lead the deployment, integration, and optimization of AI-driven…
Added 7 mins ago
Senior Staff Engineer - AI Cloud Platform
Exelixis Inc
Alameda, CA
Understands key business processes and business areas.
Added 9 mins ago
Operational Performance General Manager
DHL
Palmetto, GA
Actively engage with the Operational Excellence team for guidance on the execution of core OE activities at a single site or multi-site level. This includes execution of management system…
Added 12 mins ago
SG
Medical Education Program Manager, Part Time Day Shift, Medical Staff
Shady Grove Medical Center
Rockville, MD
- Part-time
Shift Type: Day Shift
Added 12 mins ago
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Pharmacy Operations Manager
Walgreens
MILWAUKEE, WI
- $22.5 to $35.75 USD / hour
…pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the…
Added 13 mins ago
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Pharmacy Operations Manager
Walgreens
CONVERSE, TX
- $22.5 to $35.75 USD / hour
…pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the…
Added 13 mins ago
W
Pharmacy Operations Manager
Walgreens
HOUSTON, TX
- $22.5 to $35.75 USD / hour
…pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the…
Added 13 mins ago
W
Pharmacy Operations Manager
Walgreens
TYLER, TX
- $22.5 to $35.75 USD / hour
…pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the…
Added 13 mins ago
Program Manager, Inventory
Pattern
Lehi, UT
…end-to-end inventory management and supply chain ecosystem. As a Program Manager, Inventory at Pattern, you won't just maintain existing processes; you will step back, look at the bigger…
Added 14 mins ago
W
Pharmacy Operations Manager
Walgreens
TONAWANDA, NY
- $22.5 to $35.75 USD / hour
…pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the…
Added 14 mins ago
W
Pharmacy Operations Manager
Walgreens
WHITESTONE, NY
- $22.5 to $35.75 USD / hour
…pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the…
Added 14 mins ago
W
Pharmacy Operations Manager
Walgreens
NEWARK, NJ
- $22.5 to $35.75 USD / hour
…pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the…
Added 14 mins ago
W
Pharmacy Operations Manager
Walgreens
SOUTHAVEN, MS
- $22.5 to $35.75 USD / hour
…pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the…
Added 14 mins ago
W
Pharmacy Operations Manager
Walgreens
YPSILANTI, MI
- $22.5 to $35.75 USD / hour
…pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the…
Added 14 mins ago
W
Pharmacy Operations Manager
Walgreens
SOUTH HOLLAND, IL
- $22.5 to $35.75 USD / hour
…pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the…
Added 14 mins ago
Manager, Standards Development
ASTM International
United States
…occasions but generally works as an individual contributor. It is a manager of process, not necessarily other…
Added 14 mins ago
Restaurant General Manager
sweetgreen
Washington, DC
As a Head Coach (General Manager), you're the leader, strategist, and mentor of your store. You'll inspire your team, drive operational excellence, and deliver exceptional guest experiences…

Apple

US-Lead Genius

Cincinnati, OH, United States

$29.97 to $45.05 USD / hour

Apply on jobs.apple.com About employer

Applications open in a new tab.

Job details

Pay: $29.97 to $45.05 USD / hour
Posting language: English
Posted: Nov 12, 2026

Original job description

Summary Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Lead, you embody a whole-store mindset and are integral to supporting the Store Leadership team. You play a critical role in facilitating meaningful experiences for both customers and team members, and inform and energize our teams to do their best work and contribute to operational excellence. You actively connect with team members, making sure everyone is equipped with the support, tools, and resources they need to deliver exceptional customer interactions.

As a Lead Genius, you help our team deliver exceptional customer experiences by supporting a culture of human connection at the Genius Bar while delivering same-day help and timely repairs for customers. You assist the leadership team with day-to-day responsibilities and you drive operational readiness and sustainability of the Genius Bar and Repair Room. You’re a role model for making quality decisions and helping teams achieve store goals and objectives.

Description Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support an efficient repair process.

Support customers having Apple product or software concerns in a timely manner, seeking to understand the issue with empathy, explaining technical issues clearly, setting expectations, and keeping customers updated throughout the interaction.

Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.

Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.

Work with Genius Bar team members to identify recurring repair problems and other service concerns, and align with the area manager to make sure that feedback is provided to Apple.

Use extensive knowledge of hardware and software components to identify where technical issues may originate from and educate others on the team.

Partner with leadership to develop strategies for the Genius Bar team, improving repair processes and the overall customer experience by: identifying, coordinating, and delivering Genius Bar team training, delivering feedback, and providing mentorship.

Energize, inform, and align team members about store performance goals, priorities, and communication.

Attend to time-sensitive team member feedback, questions, and concerns, and escalate issues to the Store Leadership team as appropriate.

Address operational needs of the store, such as opening and closing procedures, cash management, and overrides.

Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

You should:

Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Possess the visual inspection and fine motor skills to safely perform hardware repairs. Have experience troubleshooting hardware and software issues in a customer service environment. Have experience mentoring or leading others personally or professionally.

Preferred Qualifications

You can:

Demonstrate technical expertise in repairing Apple devices. Motivate others to achieve performance goals by fostering open dialog, collaboration, and recognition. Resolve conflict and settle differences in productive ways. Work in a fast-paced environment, and make timely decisions using analytics, experience, and judgment. Demonstrate excellent attention to detail and organization skills. Work autonomously and be willing to take initiative without close supervision. Allocate resources and adjust processes to provide an exceptional customer experience. Drive results both individually and through enabling others by leading and collaborating. Communicate effectively and tailor your communication style to different audiences. Frequently handle, lift, and move merchandise safely.

Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $29.97 and $45.05/hr, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

EEO Statement Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

Accessibility At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Application Deadline Apple accepts applications to this posting on an ongoing basis.

Apply on jobs.apple.com About employer

More about this job

Skills

Opening and closing procedures
Cash handling
Sales
Inspection
Troubleshooting
Customer service
Coaching
Lead others
Motivate others
Thomson Dialog
Collaboration
Attention to detail
Work independently
Customer experience
Communication skills

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Work requirements

Jobs in the United States