Jobs in the United States

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Manager - Project Management 3
DS - MP - Elkton
United States
Northrop Grumman is seeking a Manager, Project Management 3 to lead the Operations Project Management organization supporting Manufacturing and Infrastructure to work at its Elkton,…
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SENIOR MANAGEMENT ANALYST SUPV - SES - 60068915
State of Florida
ALACHUA, FL
Leads and coordinates policy interpretations, awareness initiatives, and technical support for the Central Region Economic-Self Sufficiency program. Acts as the ESS program liaison with…
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SO
OPERATIONS OFFICE MANAGER - 55004336
State of Florida
LAKE CITY, FL
- $60,889.66 USD / year
Working Title: OPERATIONS OFFICE MANAGER - 55004336
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JL
Site Reliability & Engineering Manager
Jack Link's Protein Snacks
Minong, WI
- $135,000 to $140,000 USD / year
The Site Reliability & Engineering Manager is the senior technical leader for the Minong facility, responsible for maintenance, reliability, facilities, utilities, and site engineering…
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Strategy & Planning Manager - ASP
Cisco
Chicago, IL
The ASP Strategy, Planning, & Operations team is seeking a Managed Services Strategy & Planning Manager to help create go-to-market strategies and execution plans for our new Service…
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WS
(USA) Area Manager - Maintenance (Grocery)
Wal-Mart Stores East, LP
MN
- $80,000 to $120,000 USD / year
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
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WS
(USA) Area Manager - Maintenance (Grocery)
Wal-Mart Stores East, LP
MN
- $80,000 to $120,000 USD / year
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added just now
WS
(USA) Area Manager - Maintenance (Grocery)
Wal-Mart Stores East, LP
MN
- $80,000 to $120,000 USD / year
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added just now
Western Regional Sales Manager
WTL Wheatland Tube, LLC
United States
As a Regional Sales Manager at Zekelman Industries within the Wheatland Tube Pipe Division, you will play a key role in driving profitable growth across the western region by leading a…
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SO
Human Services Lead Licensor, DHHS
State of Utah Office of the Governor
Salt Lake City, UT
- $28.94 to $43.49 USD / hour
…documentation review to ensure adherence to regulations and effective program implementation. If you have a passion for regulatory compliance and want to make a real difference in public…
Added 2 mins ago
Training and Technical Assistance (T/TA) Specialist
Red Carrot
Washington, DC
Red Carrot is seeking a Journeyman Training and Technical Assistance (T/TA) Specialist to support a national T/TA center that equips health and social service professionals to prevent,…
Added 2 mins ago
Program Manager
Red Carrot
Washington, DC
Red Carrot is seeking a Senior Program Manager to lead a national training and technical assistance (T/TA) center that equips health and social service professionals to prevent, identify,…
Added 2 mins ago
Instructional Systems Designer
Red Carrot
Washington, DC
…and respond to human trafficking. Under the direction of the Program Manager, this role designs, develops, and improves online courses, live trainings, instructor guides, and…
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Evaluation Specialist
Red Carrot
Washington, DC
…and respond to human trafficking. Under the direction of the Program Manager, this role leads monitoring, evaluation, data collection, analysis, and reporting across the center's services.…
Added 3 mins ago
MI
Warehouse Supervisor
Medline Industries, LP
OPS- Richmond Hill, GA
- $67,000 to $101,000 USD / year
Assist the warehouse manager in maintaining a safe work environment for all team members.
Added 3 mins ago
MI
Payroll Manager
Medline Industries, LP
Remote, United States
- $92,000 to $138,000 USD / year
…sharing, and individualized development plans that strengthen technical expertise, leadership capabilities, and career…
Added 3 mins ago
Sales Manager – Asana
MarketStar QOZ Business LLC
Remote, United States
MarketStar is looking for a Sales Manager for our Asana team. This is a world-class brand in the team project and task management industry, with apps and integrations across the web and…
Added 3 mins ago
Certified Medical Assistant (CMA) - Occupational Health - Chester
Bon Secours Mercy Health Inc
Chester, VA · Richmond, VA
A Career and technical education health sciences program approved by the South Carolina Department of Education
Added 3 mins ago
Senior Data Analyst, Moderation Operations
Roblox
San Mateo, CA
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences…
Added 4 mins ago
Senior Data Scientist (Remote)
GovCIO
Dover, DE
Bachelor’s degree in Engineering, Computer Science, Systems, Business or related scientific/technical discipline,+15 years experience (or commensurate experience).
Added 4 mins ago
FINANCE MANAGER
Compass Group, North America
Dover, DE · Wilmington, DE
The Financial Manager is a results-oriented finance focus role reporting to the Sr Director of Finance. This role also works closely with operations leadership and the broader finance team.…
Added 4 mins ago
Analytics Program Manager
Meta
Dover, DE
…limits of distance, and even the rules of physics. Analytics Program Management drives data initiatives to successful delivery. Using clear communication and cross-functional collaboration,…
Added 4 mins ago
Physician Pay Analyst
Intermountain Health
Dover, DE
Strong technical skills such as Microsoft Excel
Added 4 mins ago
Global Supply Chain Manager, ODM Network Switches Infrastructure Supply Chain
Meta
Dover, DE
Global Supply Chain Manager, ODM Network Switches Infrastructure Supply Chain Responsibilities:
Added 4 mins ago
Privacy Data Analyst, Evidencing and Monitoring
Meta
Dover, DE

Apple

US-Lead Genius

Cincinnati, OH, United States

$29.97 to $45.05 USD / hour

Apply on jobs.apple.com About employer

Applications open in a new tab.

Job details

Pay: $29.97 to $45.05 USD / hour
Posting language: English
Posted: Nov 12, 2026

Original job description

Summary Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Lead, you embody a whole-store mindset and are integral to supporting the Store Leadership team. You play a critical role in facilitating meaningful experiences for both customers and team members, and inform and energize our teams to do their best work and contribute to operational excellence. You actively connect with team members, making sure everyone is equipped with the support, tools, and resources they need to deliver exceptional customer interactions.

As a Lead Genius, you help our team deliver exceptional customer experiences by supporting a culture of human connection at the Genius Bar while delivering same-day help and timely repairs for customers. You assist the leadership team with day-to-day responsibilities and you drive operational readiness and sustainability of the Genius Bar and Repair Room. You’re a role model for making quality decisions and helping teams achieve store goals and objectives.

Description Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support an efficient repair process.

Support customers having Apple product or software concerns in a timely manner, seeking to understand the issue with empathy, explaining technical issues clearly, setting expectations, and keeping customers updated throughout the interaction.

Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.

Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.

Work with Genius Bar team members to identify recurring repair problems and other service concerns, and align with the area manager to make sure that feedback is provided to Apple.

Use extensive knowledge of hardware and software components to identify where technical issues may originate from and educate others on the team.

Partner with leadership to develop strategies for the Genius Bar team, improving repair processes and the overall customer experience by: identifying, coordinating, and delivering Genius Bar team training, delivering feedback, and providing mentorship.

Energize, inform, and align team members about store performance goals, priorities, and communication.

Attend to time-sensitive team member feedback, questions, and concerns, and escalate issues to the Store Leadership team as appropriate.

Address operational needs of the store, such as opening and closing procedures, cash management, and overrides.

Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

You should:

Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Possess the visual inspection and fine motor skills to safely perform hardware repairs. Have experience troubleshooting hardware and software issues in a customer service environment. Have experience mentoring or leading others personally or professionally.

Preferred Qualifications

You can:

Demonstrate technical expertise in repairing Apple devices. Motivate others to achieve performance goals by fostering open dialog, collaboration, and recognition. Resolve conflict and settle differences in productive ways. Work in a fast-paced environment, and make timely decisions using analytics, experience, and judgment. Demonstrate excellent attention to detail and organization skills. Work autonomously and be willing to take initiative without close supervision. Allocate resources and adjust processes to provide an exceptional customer experience. Drive results both individually and through enabling others by leading and collaborating. Communicate effectively and tailor your communication style to different audiences. Frequently handle, lift, and move merchandise safely.

Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $29.97 and $45.05/hr, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

EEO Statement Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

Accessibility At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Application Deadline Apple accepts applications to this posting on an ongoing basis.

Apply on jobs.apple.com About employer

More about this job

Skills

Opening and closing procedures
Cash handling
Sales
Inspection
Troubleshooting
Customer service
Coaching
Lead others
Motivate others
Thomson Dialog
Collaboration
Attention to detail
Work independently
Customer experience
Communication skills

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Work requirements

Jobs in the United States