Jobs in the United States

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Added 2 mins ago
USA - Product Development Engineer
Systemair
Lenexa, KS
Under the direction of the Technical Manager, you will play a critical role by designing, testing, and validating new products and enhancements. As a part of our Technical team, you will…
Added 3 mins ago
BS
Financial Data & Systems Analyst
Brightview Senior Living, LLC
Baltimore, MD
- $100,000 to $110,000 USD / year
The Financial Data & Systems Analyst is a key technical contributor to our Corporate Performance Management (CPM) software and the financial data layer that feeds it – reducing manual…
Added 5 mins ago
General Manager Refrigeration - 1st Shift - Danville, VA
Tyson Farms, Inc.
Danville, VA
Provide technical leadership in troubleshooting complex or recurring refrigeration and utility problems and lead or support root cause analysis for significant equipment failures.
Added 5 mins ago
Manager, Learning and Development Automotive
AAA Northern California, Nevada & Utah
Walnut Creek, CA
This leader's objective is to deliver high-impact technical programs that elevate Members roadside experience, embed safety compliance, and drive continuous operational excellence across…
Added 6 mins ago
Engineering Tech II/Sr/Lead
Wolf Creek Nuclear Operating Corporation
Burlington, KS
Must have a satisfactory work record including excellent attendance
Added 6 mins ago
S
Maintenance Storeroom Manager
Saint-Gobain
KANSAS CITY, KS
- $92,000 to $142,000 USD / year
The Storeroom MRO Manager plays a critical role in supporting plant reliability and maintenance operations by ensuring the right materials and parts are available when needed. This position…
Added 6 mins ago
Principal Sales Representative, CAS (Kansas City)
Medtronic
Kansas City, KS
The individual must reside within the territory and regularly travel to customer accounts, including hospitals, clinics, and procedural settings
Added 6 mins ago
ServiceNow Platform Architect and Engineering Lead Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
…strategy, we need a ServiceNow Platform Architect & Engineering Lead who sets the technical direction and leads the team that builds and runs…
Added 6 mins ago
Staff Registered Engineer - Structural - Advanced Process Solution Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
Ability to lead a team to execute complex projects with construction values of up to $50M.
Added 6 mins ago
Staff Registered Structural Engineer - LNG Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
Ability to lead a team to execute complex projects with construction values of up to $50M.
Added 6 mins ago
Project Security Specialist Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
Help establish facts, preserve relevant information, identify immediate safeguards and supportrestoration of effective controls under the accountable project or incident lead.
Added 6 mins ago
Senior Manager, Critical Account Programs - United States
Cornerstone OnDemand
Wichita, KS
This is not a role for someone looking to inherit an established program. We are looking for a builder and operator who can bring structure to ambiguity, create momentum across…
Added 6 mins ago
O
Enterprise Task Order Delivery Owner
Oracle
Topeka, KS
- $91,400 to $187,000 USD / year
Oracle Health Government Services is seeking a skilled Federal Program Manager specializing in federal task order ownership, contract delivery, scope governance, requirements management,…
Added 6 mins ago
Principal, Product Management
Pearson
Topeka, KS
Background as a content architect, managing editor, publishing operations lead, technical PM, or technical founder with hands-on build experience.
Added 6 mins ago
Senior CXO Customer Advocacy Manager
Rubrik
Topeka, KS
The person in this role owns two interconnected programs: Rubrik's customer story program and the CXO Visionaries program. They identify the right customers, lead discovery conversations,…
Added 6 mins ago
Data Architect- Aerospace, Defense, and Mobility Sector - Senior Manager- Consulting - Open Location
EY
Topeka, KS · Wichita, KS
To qualify for the role, you must have:
Added 6 mins ago
Manager Application Development & Support
Blue Cross Blue Shield of Kansas
Topeka, KS
Added 9 mins ago
CE
Civil/Site Land Development Leader
Colliers Engineering & Design
Boston, MA
- $150,000 to $215,000 USD / year
Colliers Engineering & Design is seeking a Land Development Department Manager to lead a Civil/Site team in Boston, MA! The Department Manager is responsible for the professional,…
Added 10 mins ago
SO
Iowa Medicaid Contract Manager
State of Iowa
Des Moines, IA
- $33.69 to $52.11 USD / hour
…Division, is seeking three candidates for three Medicaid Contract Manager (Procurement Specialist 4) positions. Medicaid is a State-federal funded program administered by the Iowa…
Added 10 mins ago
CC
Fraud Risk Analyst II
Coastal Community Bank
Remote, United States
- $73,490 to $85,740 USD / year
- Perform daily monitoring reviews and escalate concerns to Lead or Manager.
Added 16 mins ago
Store Manager - Kay Jewelers - Shops at Fallen Timbers
Sterling Inc
Maumee, OH
Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory…
Added 17 mins ago
Sr. Transit Program Manager
FedWriters, Inc.
Washington, DC
Join our team as a Senior Transit Program Manager and support the U.S. Department of Transportation's Federal Transit Administration (FTA) by leading a team that reviews how public transit…
Added 17 mins ago
Catering and Events Manager
Compass Group
SAN JOSE, CA
We are seeking a creative and organized Catering and Events Manager to join our Bon Appetit team. The Catering and Events Manager is responsible for the end-to-end service and experience of…
Added 17 mins ago
Catering and Events Manager
Compass Group
SAN JOSE, CA
We are seeking a creative and organized Catering and Events Manager to join our Bon Appetit team. The Catering and Events Manager is responsible for the end-to-end service and experience of…
Added 22 mins ago
Senior Analyst, Technical Customer Manager - Locations (Restaurant, Retail, Travel, and Hospitality)
Qualtrics
Chicago, IL
The Technical Customer Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving…

Apple

US-Lead Genius

Cincinnati, OH, United States

$29.97 to $45.05 USD / hour

Apply on jobs.apple.com About employer

Applications open in a new tab.

Job details

Pay: $29.97 to $45.05 USD / hour
Posting language: English
Posted: Nov 12, 2026

Original job description

Summary Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Lead, you embody a whole-store mindset and are integral to supporting the Store Leadership team. You play a critical role in facilitating meaningful experiences for both customers and team members, and inform and energize our teams to do their best work and contribute to operational excellence. You actively connect with team members, making sure everyone is equipped with the support, tools, and resources they need to deliver exceptional customer interactions.

As a Lead Genius, you help our team deliver exceptional customer experiences by supporting a culture of human connection at the Genius Bar while delivering same-day help and timely repairs for customers. You assist the leadership team with day-to-day responsibilities and you drive operational readiness and sustainability of the Genius Bar and Repair Room. You’re a role model for making quality decisions and helping teams achieve store goals and objectives.

Description Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support an efficient repair process.

Support customers having Apple product or software concerns in a timely manner, seeking to understand the issue with empathy, explaining technical issues clearly, setting expectations, and keeping customers updated throughout the interaction.

Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.

Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.

Work with Genius Bar team members to identify recurring repair problems and other service concerns, and align with the area manager to make sure that feedback is provided to Apple.

Use extensive knowledge of hardware and software components to identify where technical issues may originate from and educate others on the team.

Partner with leadership to develop strategies for the Genius Bar team, improving repair processes and the overall customer experience by: identifying, coordinating, and delivering Genius Bar team training, delivering feedback, and providing mentorship.

Energize, inform, and align team members about store performance goals, priorities, and communication.

Attend to time-sensitive team member feedback, questions, and concerns, and escalate issues to the Store Leadership team as appropriate.

Address operational needs of the store, such as opening and closing procedures, cash management, and overrides.

Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

You should:

Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Possess the visual inspection and fine motor skills to safely perform hardware repairs. Have experience troubleshooting hardware and software issues in a customer service environment. Have experience mentoring or leading others personally or professionally.

Preferred Qualifications

You can:

Demonstrate technical expertise in repairing Apple devices. Motivate others to achieve performance goals by fostering open dialog, collaboration, and recognition. Resolve conflict and settle differences in productive ways. Work in a fast-paced environment, and make timely decisions using analytics, experience, and judgment. Demonstrate excellent attention to detail and organization skills. Work autonomously and be willing to take initiative without close supervision. Allocate resources and adjust processes to provide an exceptional customer experience. Drive results both individually and through enabling others by leading and collaborating. Communicate effectively and tailor your communication style to different audiences. Frequently handle, lift, and move merchandise safely.

Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $29.97 and $45.05/hr, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

EEO Statement Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

Accessibility At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Application Deadline Apple accepts applications to this posting on an ongoing basis.

Apply on jobs.apple.com About employer

More about this job

Skills

Opening and closing procedures
Cash handling
Sales
Inspection
Troubleshooting
Customer service
Coaching
Lead others
Motivate others
Thomson Dialog
Collaboration
Attention to detail
Work independently
Customer experience
Communication skills

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Work requirements

Jobs in the United States