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Added 2 days ago
Lead Scada Engineer - Ignition
Sandalwood Engineering & Ergonomics
Livonia, MI
…technically driven professional who is ready to expand beyond application development and become a leader in industrial software and systems…
Added 2 days ago
Staff Machine Learning Engineer - Risk
Gusto, Inc.
San Francisco, CA
…experience working as a data scientist or a machine learning engineer in a business…
Added 3 days ago
Development Engineer II
ECS FEDERAL LLC
Maxwell Airforce Base, AL
Everforth ECS is seeking a Development Engineer II to work in our Maxwell-Gunter Annex, Alabama office.
Added 3 days ago
Development Engineer III
ECS FEDERAL LLC
Maxwell Airforce Base, AL
Everforth ECS is seeking a Development Engineer III to work in our Maxwell-Gunter Annex, Alabama office.
Added 3 days ago
Research Scientist/Engineer 3
University of Washington
Seattle, WA
To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or…
Added 3 days ago
ADAS Embedded SW Engineer
Ford
Dearborn, MI · Dearborn
Experience with automated testing environment, frameworks, and programming languages (ex: Gtest, CUnit, Slash, Python, Ruby, etc…)
Added 3 days ago
Software Engineer - Connected Vehicle Data
Stellantis
Auburn Hills, MI
…team, which builds and supports the on-vehicle data collection application and the AWS cloud infrastructure behind…
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Senior Site Reliability Engineer
Donnelley Financial Solutions
United States
…Engineering delivers on that promise. The Senior Site Reliability Engineer is responsible for ensuring our SaaS products are fast, stable and optimized for our customers. SRE’s at DFIN take…
Added 3 days ago
AW
Solutions Architect II-AMZ004289
Amazon Web Services, Inc.
Dallas, TX
- $141,835 to $177,600 USD / year
…in the job offered, or as a Database Administrator, Support Engineer, or a related occupation. Employer will accept Bachelor's degree or foreign equivalent in Computer Science, Engineering,…
Added 3 days ago
DE
Sr Product Software Engineer - Full Stack
Disney Entertainment & Sports LLC
New York, NY · Seattle, WA
- $150,900 to $202,400 USD / year
…to executives deciding what to do next. You'll be a senior engineer building it: the services and integration layer that turn our BI and data-warehouse stack into trustworthy metrics, the…
Added 3 days ago
Sr Software Engineer - Machine Learning & Data
ClassPass
United States
…measurable impact. We're growing the team and looking for an engineer who loves turning data into real business…
Added 3 days ago
ST
Applications Engineer-I, Electronic Warfare
Silvus Technologies, Inc.
Los Angeles, CA
- $80,000 to $100,000 USD / year
Silvus is seeking an Applications Engineer-I, Electronic Warfare who will report to the Senior Applications Engineer on the Applications Engineering team. The successful individual in this…
Added 3 days ago
Sr. Software Engineer, Customer Systems
Apple
Austin, TX
Experience with complementary programming languages beyond Java (e.g. Go, Python, Ruby, etc.), including practical use for automation scripting, infrastructure tooling, data processing…
Added 3 days ago
Analog Mixed Signal SerDes Design Engineer
Apple
Cupertino, CA
Experience in AMS circuit modeling and performance evaluation (e.g. SystemVerilog, Matlab, Python, VerilogAMS)
Added 3 days ago
V
Business Intelligence Engineer
Vericast
San Antonio, TX
- $90,000 to $109,000 USD / year
…with Contact Center Operations, Business Intelligence, IT, Application Development, and external vendors to transform data from the contact center and business platforms into actionable…
Added 3 days ago
ADAS Embedded SW Engineer
Ford Global
Dearborn, MI
Experience with automated testing environment, frameworks, and programming languages (ex: Gtest, CUnit, Slash, Python, Ruby, etc…)
Added 3 days ago
UG
Senior AI/ML Engineer - Remote - Central Time Zone Preferred
UnitedHealth Group
Eden Prairie, MN
- $120,100 to $214,500 USD / year
Monitor LLM application performance, token usage, latency, and user satisfaction in production environments serving millions of health plan members
Added 3 days ago
AP
Senior Software Engineer, Data Activation & Products - Activision
ACTIVISION PUBLISHING, INC.
United States
- $102,800 to $190,204 USD / year
We are looking for a talented Senior Software Engineer to join the Data Activation & Products team! You will help set the software engineering standards for our team, build internal…
Added 3 days ago
Internship – Raytheon Systems Security Engineer -Onsite
RTX
United States
Experience with tools, such as MATLAB or Python, for data analysis and automation
Added 3 days ago
Thermo-Fluids Engineer II (Onsite)
RTX
United States
Pratt & Whitney is seeking a Thermo-Fluids Engineer to join its Mechanical Systems, Externals, and Nacelles (MSEN) engineering team. In this role, you will support the design and analysis…
Added 3 days ago
Software Engineer
RTX
United States
The Strategic Communication Software (SW) Engineering Department has an opportunity for a talented Software Engineer II to join our team onsite in Largo Florida. This role requires a…
Added 3 days ago
Cloud Automation Engineer
Govcio LLC
Arlington, VA
GovCIO is currently hiring for Senior Cloud Automation Engineer to design, build, and maintain automated cloud infrastructure and deployment pipelines across AWS and Azure environments. The…
Added 3 days ago
Software Engineer II
RTX
United States
The Strategic Communication Software (SW) Engineering Department has an opportunity for a talented Software Engineer II to join our team onsite in Largo Florida. This role requires a…
Added 3 days ago
Senior Software Engineer
RTX
United States
The Strategic Communication Software (SW) Engineering Department has an opportunity for a talented Sr Software Engineer to join our team onsite in Largo Florida. This role requires a…
Added 3 days ago
System Engineering Co-op (Remote)
RTX
United States
Participate in engineering tag ups and meetings between the Program, System Engineering, and the Chief Engineer

Apple

Sr. Software Engineer, Customer Systems

Austin, TX, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Summary Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization.

IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.

Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience - from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe.

Description Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience - from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe. Design and build microservices powering low-latency, high-throughput customer experiences - serving over a million users daily across Apple Support websites, iOS apps, and phone-based frontends.

Responsibilities

Own end-to-end delivery of features - from technical design and implementation through testing, deployment, and production observability. Drive engineering best practices - code reviews, unit/integration testing, CI/CD pipeline improvements, and documentation - raising the bar for the broader team. Architect non-blocking, event-driven service pipelines that handle millions of concurrent requests with resilience and back-pressure management. Contribute to API design and contract-first development, ensuring backward compatibility and clean integration across service boundaries.

Minimum Qualifications B.S. in Computer Science, Computer Engineering, or a related technical field, or equivalent professional work experience. 5+ years proven experience developing software in a professional capacity. Longer experience preferred. 2+ years proven experience with Java, including proficiency in concurrency, memory management, and performance optimization techniques. Proficiency in OOP principles, data structures, algorithms, and software design patterns (e.g. GoF), with a proven focus on implementing testable, maintainable, and extensible backend code. Experience building production applications with the Spring ecosystem (e.g. Spring Boot, Spring MVC, Spring Security, Spring Data, Spring Cloud, etc.), including proficiency in dependency injection, auto-configuration, reactive programming with WebFlux, and designing microservices using Spring-based patterns. Solid understanding of advanced JVM internals (e.g. garbage collection, memory allocation, JIT, JNI, etc.). Experience designing, implementing, and shipping high-scale, high-performance, highly available, fault-tolerant, and secure cloud-based distributed systems. Solid knowledge of networking concepts, protocols, and infrastructure (e.g. HTTP/HTTPS, TCP/IP, CDN, load balancing, edge computing, DNS, Zero Trust architecture, etc.).

Preferred Qualifications Track record of leading software projects within a team as a tech lead (TL), while mentoring software engineers. Hands-on experience leveraging GenAI coding tools (e.g., Claude, Copilot, Codex) to accelerate the software development lifecycle, enhance code quality, and streamline debugging and testing processes. Experience with complementary programming languages beyond Java (e.g. Go, Python, Ruby, etc.), including practical use for automation scripting, infrastructure tooling, data processing pipelines, and build system customizations. Experience in API design and implementation, including proficiency in RESTful API principles, gRPC, GraphQL, contract-first design (e.g. OpenAPI/Swagger, Protobuf, etc.), API versioning strategies, gateway patterns, rate limiting, and designing APIs for backward compatibility and long-term evolution. Experience with caching strategies and in-memory data technologies (e.g. Redis, Memcached, Hazelcast, Ehcache, etc.), including proficiency in cache invalidation patterns, distributed caching architectures, and session management for high-throughput applications.

EEO Statement Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

Accessibility At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Application Deadline Apple accepts applications to this posting on an ongoing basis.

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More about this job

Skills

Customer service
CI/CD
API development
Computer science
Computer engineering
Oracle Java
Object-oriented programming
Spring Boot
Microservices
DNS
Coaching
Software development
Debugging
Programming languages
Go
Python
Ruby
Process data
RESTful API
GraphQL
Redis

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