Jobs in the United States

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Added 2 days ago
PT
Lead Splunk Engineer
Platinum Technologies
NM
- $160,000 to $170,000 USD / year
Platinum Technologies currently has an opportunity for an AIOps Engineer SME to lead the design, deployment, and management of AIOps solutions supporting mission-critical IT operations.…
Added 3 days ago
OS
Senior Splunk ITSI Engineer
Olympus Solutions Inc.
Washington, DC
- $165,000 to $195,000 USD / year
Olympus Solutions, Inc. is seeking a Full-Time, highly motivated Senior Splunk ITSI Engineer to own the service intelligence layer of a federal customer’s Splunk environment. In this…
Added 5 days ago
Developer Observability NOC Engineer
Cisco
Boulder, CO
…self-starting engineers to be a part of the Network Operations Center (NOC). The responsibility of the NOC is to monitor and resolve issues that affect the availability and performance of…
Added 5 days ago
Senior Software Engineer - Service Observability & Detection
Apple
Cupertino, CA
…secure at massive scale. We are looking for a Senior Software Engineer to join the Service Observability & Detection team within Wallet, Payments, and Commerce (WPC). In this role, you will…
Added 10 days ago
Senior Software Engineer - Application Development
Zayo
Austin, TX
We’re looking for a talented Senior Software Engineer, Application Development to join our growing team. In this role, you’ll help design, build, deploy, and support software services that…
Added 10 days ago
KN
Infrastructure Optimization & AI Technical Lead
KeyBank National Association
Brooklyn, OH
- $96,000 to $181,000 USD / year
…product family, including AskIT, Ask for Network, and AskIT for…
Added 11 days ago
Lead Sr. Network Operations Engineer (Network Security - Palo Alto/Zscaler) Engineer
Vanguard
Wayne, PA
The Lead Senior Network Operations Center (NOC) Engineer (Tier 3) serves as the highest technical escalation point within the global NOC organization. This role delivers advanced…
Added 11 days ago
Systems and Integration Architect
Conexon
KANSAS CITY, MO
The engineer serves as a technical owner for major initiatives, translating Conexon’s operational needs into secure, maintainable solutions. They partner with Network Engineering, the NOC,…
Added 12 days ago
Observability Operations Manager
University of South Carolina
SC
The Observability Operations Manager may be required to work outside of regularly scheduled hours, including evenings, weekends, and holidays, as necessary to address operational needs,…
Added 12 days ago
Observability Engineer
Goosehead Insurance Agency LLC
United States
The Observability Engineer builds and improves the capabilities used to understand the health, performance, and reliability of Goosehead applications and services. This hands-on role…
Added 13 days ago
CL
AIOps Engineer SME NM
Career Listings
Albuquerque, NM
- $190,000 to $218,000 USD / year
SarelaTech is seeking a Senior AIOps Engineer to support critical mission operations within a secure environment and lead the transformation of our IT Service Management (ITSM)…
Added 13 days ago
CL
AIOps Engineer SME
Career Listings
Ft Belvoir, VA
- $190,000 to $218,000 USD / month
SarelaTech is seeking a Senior AIOps Engineer to support critical mission operations within a secure environment and lead the transformation of our IT Service Management (ITSM)…
Added 13 days ago
Chief Engineer, Enterprise IT and Communications (BG26100917PL)
GTSC-Talent Solutions
Fairfax, VA
GTSC seeks an accomplished Chief Engineer to serve as the program's senior technical authority for enterprise IT and communications capabilities across secure facilities.
Added 15 days ago
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AI Software Staff Engineer
Arteris
Campbell, CA
- $165,000 to $190,000 USD / year
What You’ll Do as a AI Software Staff Engineer at Arteris
Added 16 days ago
Technical Automation Engineer
Paramount
Hauppauge, NY
Paramount Global is seeking a Technical Automation Engineer / Architect to join the Technology Operations team, focused on automation, scripting, and broadcast systems integration.
Added 18 days ago
Technical Account Manager
BigPanda
Remote, United States
The Technical Account Manager (TAM) is the post-sales equivalent of a Sales Engineer, the technical heartbeat of the customer relationship long after the deal closes. You sit at the…
Added 18 days ago
NOC Lead
Western Alliance Bank
Darbydale, OH
Job Title: NOC Lead Location: OH - Columbus What you'll do: As a Network Operations Center Lead - Staff Engineer II you'll provide expertise in a suite of technical tools and products…
Added 18 days ago
NOC L2 and Fulfillment Engineer
Western Alliance Bank
Darbydale, OH
Job Title: NOC L2 and Fulfillment Engineer Location: OH - Columbus What you'll do: As an Network Operations Center - IT Staff Engineer I you'll work in a role with proficiency in network…
Added 21 days ago
NOC L2 and Fulfillment Engineer
Western Alliance Bank
Darbydale, OH
As an Network Operations Center - IT Staff Engineer I you'll work in a role with proficiency in network operations and infrastructure products who is responsible for managing and supporting…
Added 21 days ago
NOC Lead
Western Alliance Bank
Darbydale, OH
As a Network Operations Center Lead - Staff Engineer II you'll provide expertise in a suite of technical tools and products across network operations to ensure production services are safe,…
Added 23 days ago
J
Senior MLOps Engineer
Jobot
Remote, United States
- $150,000 to $175,000 USD / year
You will work alongside our AI Operations Engineer, who owns the agentic delivery system (the loops that build, validate, and release code). You own the platform those loops run on and…
Added 23 days ago
SPLUNK ENGINEER / SPLUNK DEVELOPER
Glint Tech Solutions LLC
Plano, TX
Seeking a Splunk professional to enhance enterprise observability, operational monitoring, and reporting capabilities, supporting dashboard development, data onboarding, log analysis, and…
Added 24 days ago
TB
Chief Engineer, Enterprise IT and Communications (BG26100917PL)
The Bowen Group Inc.
Washington, DC
- $190,000 to $205,000 USD / year
The Bowen Group, a GTSC company, seeks an accomplished Chief Engineer to serve as the program's senior technical authority for enterprise IT and communications capabilities across secure…
Added 25 days ago
Manager - Global Network Operations
Plexus
Neenah, WI · Neenah
…across regions). Establish operational standards, SLOs/SLAs, observability metrics, and seamless escalation paths with the Global…
Added 25 days ago
Operations Development Engineer (Starlink)
SpaceX
Redmond, WA
As an Operations Development Engineer, you will be responsible for engineering the operational systems and processes used to support the Starlink network as it scales to millions of users…

Apple

Senior Software Engineer - Service Observability & Detection

Cupertino, CA, United States

The base pay range for this role is between $184,700 and $324,800, and your base pay will depend on your skills, qualifications, experience, and location.

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Job details

Pay: The base pay range for this role is between $184,700 and $324,800, and your base pay will depend on your skills, qualifications, experience, and location.
Experience: 8+ years of experience in software engineering with deep expertise in observability, reliability engineering, or telemetry platform development.
Posting language: English
Posted: Nov 2, 2026

Original job description

Summary Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Apple Pay and Wallet are at the heart of how millions of people around the world make payments, store credentials, and interact with commerce every day. Behind every tap, every transaction, and every boarding pass is a set of systems that must be fast, reliable, and secure at massive scale. We are looking for a Senior Software Engineer to join the Service Observability & Detection team within Wallet, Payments, and Commerce (WPC). In this role, you will design and build the telemetry foundations, SLO frameworks, and detection systems that give engineering and operations teams deep, real-time visibility into the health of services that hundreds of millions of people depend on every day. You will define what "good" looks like for telemetry at scale - and build systems that ensure we detect failures before our customers do.

Description Apple Pay processes billions of transactions across millions of merchants worldwide. The systems behind Apple Pay, Apple Wallet, Apple Cash, Tap to Pay, and our commerce platforms must meet the highest standards for availability, latency, security, and correctness - with zero tolerance for downtime or data loss.

Our team owns the observability and detection layer across all WPC services. We don't just consume telemetry - we define the telemetry strategy, build the instrumentation standards, and design the SLO and alerting architectures that turn raw signals into actionable detection. We work at the intersection of platform engineering, reliability, and operations - building systems that scale across hundreds of services, thousands of APIs, and billions of transactions.

This is a senior engineering role within one of Apple's most critical and high-scale service organizations. You will work cross-functionally with multiple product and engineering teams - partnering directly with offering owners, platform teams, and operations - to build observability and detection systems that the entire organization depends on. You will lead by influence, drive adoption across teams you don't manage, and set the telemetry and reliability standards that shape how WPC builds, monitors, and operates services at scale.

Responsibilities

Design and build scalable telemetry pipelines using OpenTelemetry - including SDK instrumentation libraries, Collector deployments (agent and gateway tiers), processors, filters, exporters, and metadata enrichment - optimized for high-throughput, low-latency environments where every dropped span or miscounted metric has real-world consequences. Define and enforce telemetry standards across a large service organization - metric naming conventions, span attribute schemas, context propagation patterns, and cardinality management strategies that keep telemetry useful and cost-effective as the system scales. Architect SLO frameworks from the ground up - designing multi-tier SLO models (service-level, feature-level, journey-level) with proper SLI definitions, error budget policies, and burn-rate alerting that reflects actual customer experience rather than synthetic health. Build intelligent alerting systems that scale - multi-layered alert architectures that prevent alert storms during cascading failures, route signals to the right responders, and provide clear context on customer impact, blast radius, and root cause attribution. Design and implement end-to-end user journey monitoring across distributed microservice architectures - correlating traces, metrics, and logs across API gateways, orchestration layers, partner integrations, and asynchronous event pipelines to provide flow-level visibility. Build and maintain observability-as-code infrastructure - managing monitors, SLOs, dashboards, and service catalog definitions through version-controlled, templatized, and repeatable deployment pipelines. Develop tooling and automation that accelerates observability adoption - instrumentation gap detection, automated service catalog enrichment, telemetry health checks, and self-service onboarding for engineering teams. Solve hard telemetry engineering problems at scale - sampling strategies that preserve signal fidelity, tail-based sampling for error and latency outliers, high-cardinality metric management, cross-service trace stitching, and telemetry pipeline reliability under load. Drive observability coverage across third-party and partner integrations where you don't own the code - designing proxy metrics, synthetic probes, and inferred service detection to eliminate blind spots at system boundaries.

Minimum Qualifications 8+ years of experience in software engineering with deep expertise in observability, reliability engineering, or telemetry platform development. Proven track record of leading cross-functional technical initiatives - driving alignment, adoption, and delivery across multiple engineering teams you don't directly manage. Experience building telemetry and observability systems from the ground up - not just configuring tools, but designing instrumentation strategies, telemetry pipelines, and data models that scale to thousands of services and billions of events. Deep hands-on experience with OpenTelemetry - SDK instrumentation, Collector architecture (agent and gateway tiers), processors, exporters, context propagation, and metadata enrichment at scale. Strong understanding of SLOs, SLIs, and error budgets - with hands-on experience defining, implementing, and operating SLO-based alerting in production. Experience designing alerting architectures for complex distributed systems - including burn-rate alerts, multi-signal correlation, intelligent routing, and alert storm prevention. Strong proficiency in at least two of: Kotlin, Java, Go, or Python. Experience with observability platforms such as Datadog, Grafana, Prometheus, or Splunk - including APM, metrics, traces, monitors, and dashboards. Deep understanding of distributed systems concepts including microservices architectures, API gateways, event-driven systems, and service-to-service dependencies. Experience solving hard telemetry problems at scale - sampling strategies, high-cardinality metric management, tail-based sampling, cross-service trace stitching, and pipeline reliability under load. Strong communication and stakeholder management skills - ability to translate complex technical observability concepts into clear strategies for engineering leadership and partner teams. Demonstrated ability to establish org-wide engineering standards and drive adoption through influence, documentation, and tooling rather than mandate. BS or MS in Computer Science, Software Engineering, or a related field, or equivalent professional experience.

Preferred Qualifications Experience working on payment systems, financial services platforms, or other high-compliance, high-availability domains. Experience building observability platforms or telemetry infrastructure that serves an entire engineering organization - not just a single team. Experience leading technical initiatives across organizational boundaries - building consensus, defining standards, and driving adoption without direct authority. Experience applying AI/ML to operational problems such as anomaly detection, intelligent alert grouping, automated incident correlation, or predictive alerting. Familiarity with incident management workflows and tools - understanding how detection feeds into triage, escalation, and resolution. Experience with Infrastructure-as-Code tools such as Terraform or Pulumi for managing observability resources (monitors, SLOs, dashboards) as code. Experience with service catalog or service registry systems - ownership models, dependency mapping, and health scoring at organizational scale. Experience building systems that serve both engineering teams and SOC/NOC operators - balancing depth of signal with clarity of action.

Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $184,700 and $324,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

EEO Statement Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

Accessibility At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

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Application Deadline Apple accepts applications to this posting on an ongoing basis.

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