Jobs in the United States

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Added 3 mins ago
Senior ABM Manager
Chainguard
Remote, United States
We are hiring a full-stack, technical Sr. Account-Based Marketing (ABM) Manager to own our ABM program end-to-end. You'll start with bespoke 1:1 and 1:few programs against our most…
Added 35 mins ago
Senior Direct Procurement Manager, Compute
Groq
NY
…transforming that innovation into a global cloud platform powering production AI…
Added 39 mins ago
Country Manager - Vietnam
Living Spaces Furniture LLC
La Mirada, CA
The Country Manager - Vietnam is accountable for the strategic leadership, organizational performance, and long-term development of Living Spaces’ Vietnam office. Reporting to the Vice…
Added 45 mins ago
Manager application development, Partnerships, Alliances, and LAC Technology
Starbucks Coffee Company
Nashville
As an application development manager, you will…
Added 48 mins ago
Human Resource Generalist - FT
Westin Las Vegas
Las Vegas, NV
…Department in daily administrative functions. Assist the General Manager and Director of Human Resources with key responsibilities for both offices, which includes new hire administration,…
Added 54 mins ago
Senior Account Manager, Fine Fragrance, Perfumery & Beauty - New York, NY
dsm-firmenich
New York
…excel in a collaborative team environment, contributing to the execution of ideas and concepts? We're looking for a seasoned and strategic Senior Account Manager, Fine Fragrance, to craft…
Added 1 hour ago
Electrical Propulsion Senior Manager
Blue Origin Personnel, LLC
United States
We are seeking a dynamic Senior Manager to lead our Propulsion Development & Production organization at Blue Origin. This role will oversee a multidisciplinary team of engineers across…
Added 1 hour ago
Senior Engineering Program Manager - Onsite
SNT Medtronic Navigation, Inc.
Fort Worth, TX
The Senior Engineering Program Manager serves as the Operations leader for new product introduction (NPI) programs, providing end-to-end accountability for operational readiness,…
Added 1 hour ago
Senior Manager, Production
The.Team: SME, LLC
Remote, United States
The Senior Manager, Production is an integral position on THE•TEAM’s Experiential Team responsible for overseeing the successful delivery of various aspects of agency projects, from brief…
Added 1 hour ago
ERP Business Analyst Sr - E3
Lockheed Martin
Remote, United States
…individual will work to understand business needs across the production operation functional areas and provide technology and operational support for the ERP application. Responsibilities…
Added 1 hour ago
Project Engineer Sr (Acceleration Project Manager) - E3
Lockheed Martin
Grand Prairie, TX · Grand Prairie
As the Project Engineer, you will be responsible for driving the planning, scheduling, and end-to-end execution of acceleration-driven manufacturing and space-planning projects from…
Added 1 hour ago
Project Manager- Systems Engineering
Niagara Bottling, LLC
Diamond Bar, CA
6 Years – Distribution & Warehousing industry as a project/program manager
Added 1 hour ago
RI
Quality Inspector - Journeyman Electrician
RK Industries, LLC
Aurora, CO
- $37 to $43 USD / hour
Coordinate with the Production Manager to provide tactical input on manufacturing support and execution.
Added 1 hour ago
Event Marketing Manager, New York City, NY
S&P Global
New York, NY
…market participants across the country. Working closely with senior Commercial, Analytical, Market Outreach, and Marketing stakeholders, the team owns event programs - from hosted…
Added 2 hours ago
Metrology Supervisor
Bristol Myers Squibb
Devens, MA
The main purpose of this role is to supervise the day-shift execution of calibration protocols and ensure plant and process instrumentation functions per specification and in compliance…
Added 2 hours ago
FH
Manager, EDI
Fallon Health
Worcester, MA
- $130,000 to $135,000 USD / year
…insurance programs - including Medicare, Medicaid, and PACE (Program of All-Inclusive Care for the Elderly) - in the region. Learn more at fallonhealth.org or follow us on Facebook, Twitter…
Added 2 hours ago
Lead Forward Deployed Engineer, ServiceNow
Deloitte
Boston, MA
As a Lead ServiceNow FDE, you will serve as the senior practitioner-leader embedded directly with our most strategic clients, leading forward-deployed engineering pods that develop and…
Added 2 hours ago
Quality Manager
Hyve Solutions Corporation
Reno, NV
Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing…
Added 2 hours ago
O
Research Program Manager, Safety Measurement
OpenAI
San Francisco, CA
- $239,000 to $328,000 USD / year
The Safety Measurement Research Program Manager drives OpenAI’s strategy for safety measurement and evaluations, partnering closely with safety research, data science, and engineering to…
Added 2 hours ago
II
Senior Product Manager
ITT Inc. - English US
Valencia, CA
- $132,600 to $198,200 USD / year
ITT is seeking an experienced and highly motivated Senior Product Manager to lead the strategic direction, growth, profitability, and lifecycle management of the Environmental Control…
Added 2 hours ago
Program Manager – Agentic Support Experiences
Apple
Austin, TX
We’re looking for an exceptional Program/Project Manager that brings deep technical and execution proficiency, and has a consistent record of leading diverse and complex projects from…
Added 2 hours ago
Senior OSP Program Manager - Long Haul Deployment
Zayo
Providence, RI
The Senior Program Manager, Long Haul OSP Deployment is responsible for the strategic leadership and successful delivery of Zayo's long haul fiber deployment portfolio through direct…
Added 3 hours ago
Sr Manager Product Mgt
The Home Depot
Atlanta, GA
The Product Management Sr. Manager is responsible for attracting, retaining and developing top talent focused on assessing market needs and inspiring cross-functional product teams to find…
Added 3 hours ago
Mechanical Design Eng I
USA-Medtronic MiniMed, Inc 1017
Northridge, CA
Assist with equipment qualification activities (IQ/OQ/PQ) by supporting test execution, collecting data, recording observations, and compiling results under the direction of senior engineers
Added 3 hours ago
Project Manager- Systems Engineering
Niagara Bottling
Diamond Bar, CA
6 Years – Distribution & Warehousing industry as a project/program manager

Apple

Program Manager – Agentic Support Experiences

Austin, TX, United States

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Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

Summary Imagine what you could do here! The people here at Apple don’t just create products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

Our Customer Systems and Support (CSS) team within ASO is responsible for partnering cross functionally to deliver scalable, efficient, and customer centric processes and technology solutions to our Retail Customers and global network of Call Center Specialists. We are chartered with rethinking the shopping experience and the assisted sales touch-points we have throughout the customer journey, spanning Voice/Chat systems, Payments, Customer Care, Delivery, Fulfillment and many other Digital Programs.

Description We’re looking for an exceptional Program/Project Manager that brings deep technical and execution proficiency, and has a consistent record of leading diverse and complex projects from conception through implementation in either an e-Commerce, Contact Center, or AI-enabled customer systems landscape.

Responsibilities

In this role, you will apply a broad range of program management skills (business analytics, process mapping, business and technical requirement creation, influencing solution architecture, solution evaluation and testing, leading others through change) to deliver new features and capabilities for ASO - including automation and AI-enabled customer experiences where applicable.

Lead end-to-end implementation of multiple mid-to-large scale regional and/or global eCommerce initiatives with overlapping timelines, on behalf of the Retail Online organization and partner teams. Initiatives may span traditional system enhancements as well as AI-driven capabilities such as intelligent routing, conversational AI, workflow automation, and LLM-supported decisioning. Lead all phases of projects including: scope definition, resource forecasting and allocation, as-is and to-be process mapping (inclusive of human + AI workflows), business and technical requirements, timeline creation, communications (status, risks, scope changes), change management, user/integration/production testing, go-live, retrospectives, and closeout. Be the voice of your body of work. Communicate effectively and transparently across all leadership levels, proactively elevating risks, trade-offs, and architectural considerations - particularly where emerging technologies and data governance intersect. Build strong relationships with partner teams inside and outside the organization, using those partnerships to influence portfolio direction and align on scalable, secure, and sustainable solutions. Understand complex system landscapes and offer thoughtful technical suggestions to engineering teams, identifying opportunities to simplify workflows through automation and platform integration. Influence and shape system architecture and integration strategies, ensuring solutions are simple, durable, and aligned to long-term platform evolution. Drive structured deep-dives with diverse business and technical stakeholders to ensure clarity of objectives, technical feasibility, and measurable business outcomes. Strive for operational excellence by leveraging Apple’s standard Project Management methodologies to ensure consistent, high-quality delivery across both traditional and AI-enabled initiatives. Quickly become a trusted resource and technical SME for Retail Online in the domains your projects touch. Contribute to an inclusive environment through respect, curiosity, and continuous learning.

Minimum Qualifications 7+ years of professional experience working within a product, project, or program management role. Broad experience working with Contact Center and/or e-Commerce systems and technologies (ex. payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure). Demonstrated ability to influence at all levels of an organization, whether with a peer or senior/exec level leadership. BA/BS degree in a technical field, or 11+ years of professional experience in a directly relatable role

Preferred Qualifications Experience supporting or leading programs that implement generative AI and/or agentic capabilities within customer-facing or operational environments, including integration with existing enterprise systems and workflows. Familiarity with delivering AI-enabled solutions at scale, with awareness of data privacy, security, governance, and measurable business impact (e.g., efficiency gains, improved customer experience, automation outcomes). Experience working in a hands-on role, with total ownership for driving initiatives in their portfolio. Demonstrated experience should include being an interface role between business and technical teams. Is a technical and analytical problem solver, stitches between their work and the broader strategy, and demonstrates adaptability in their approach to solving problems. Demonstrated ability to understand and explain complex business processes, systems, and tools with a keen focus on upstream/downstream impact

EEO Statement Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

Accessibility At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Application Deadline Apple accepts applications to this posting on an ongoing basis.

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Skills

CSS
Sales
Workflow
Program management
E-commerce systems
Leadership
Adaptability
Business processes

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