Jobs in the United States

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Added 1 min ago
FP&A Manager
Micron Technology
Boise
As an FP&A Finance Manager at Micron, you will play a pivotal role in crafting our financial success. This outstanding opportunity allows you to work alongside our world-class teams,…
Added 1 min ago
Corporate Finance Manager
Micron Technology
Boise
As a Corporate Finance Manager at Micron, you will help direct our financial future. Your focus will be the long-range planning process and maintaining a detailed financial model. You will…
Added 14 mins ago
Operations Excellence Manager
The Wonderful Company
Del Rey, CA
The Advanced Manufacturing Manager leads the development and implementation of advanced manufacturing technologies and continuous improvement strategies that improve safety, quality,…
Added 15 mins ago
Manager application development, Partnerships, Alliances, and LAC Technology
Starbucks Coffee Company
Nashville
As an application development manager, you will…
Added 16 mins ago
Supplier Manager - Security II
Arrow Electronics
Bismarck, ND
Track program effectiveness and provide recommendations to optimize performance and outcomes.
Added 18 mins ago
ZZ
Senior Program Manager, Contingent Workforce
ZINC Zillow, Inc.
Remote, United States
- $107,200 to $180,200 USD / year
As Senior Program Manager, Contingent Workforce, you will lead the strategy, operations, and continuous improvement of Zillow Group’s contingent workforce program. Reporting to the Senior…
Added 26 mins ago
Silicon CAD Technical Product Manager
Ericsson
Austin
Silicon CAD Technical Product Manager – Central Engineering, Strategy & Operations
Added 26 mins ago
CAD Design Enablement TPM
Ericsson
Austin
Silicon CAD Technical Product Manager – Central Engineering, Strategy & Operations
Added 51 mins ago
AI
Technical QA and Automation Lead
Applied Information Sciences, Inc
Remote, United States
- $116,000 to $175,000 USD / year
The Technical QA and Automation Lead leads quality and technical acceptance for a large-scale enterprise cloud migration program, moving a complex application portfolio from on-premises…
Added 52 mins ago
KI
Senior Product Designer & Front End Engineer
KCRW Inc
Santa Monica, CA
- $90,000 to $110,000 USD / year
Work closely with Project Manager to translate the needs of editorial, marketing, membership, events, and engineering stakeholders into effective digital experiences
Added 57 mins ago
Sales & Service Solutions Consultant - Material Handling
Total Industries
Fresno, CA
…solutions across the Total Industries product portfolio, including automation, warehouse solutions, racking, doors, and other related…
Added 59 mins ago
MS
Product Manager - Assistant Vice President
Morgan Stanley
NY · New York
- $85,000 to $140,000 USD / year
…Digital Client Experience & Platforms, Workplace Platforms, Automation & Workflow, Digital Trading & Investing, Generative AI UX Design & Research, Strategy & Execution, WM Platforms Risk…
Added 59 mins ago
Product Manager, Higher Education Discipline Product
Cengage Learning Inc.
MA
We are seeking a Product Manager to lead discipline-specialized product clusters across Higher Education’s Careers and Skills.
Added 1 hour ago
Financial Management Mgr - L5
Lockheed Martin
Remote, United States
The Invoice Processing Manager provides enterprise oversight of supplier invoice intake and processing within the Procure to Pay (PTP) function, with end-to-end accountability for the…
Added 1 hour ago
SI
ISV Digital Launch Partner Account Manager
Salesforce, Inc.
CA
- $80,900 to $134,000 USD / year
This role sits on a new, first-of-its-kind team focused on automation, transformation, and scaled engagment - building the systems, workflows, and reporting infrastructure that will…
Added 1 hour ago
SI
Revenue Manager - Business Systems
Salesforce, Inc.
WA
- $117,400 to $177,600 USD / year
As a Revenue Manager - Business Systems, you will have a critical role on the global revenue recognition team. We are looking for candidates with strong accounting backgrounds that have…
Added 1 hour ago
Project Manager- Systems Engineering
Niagara Bottling, LLC
Diamond Bar, CA
6 Years – Distribution & Warehousing industry as a project/program manager
Added 1 hour ago
Senior Network Designer
The Boeing Company
Seattle, WA · Everett, WA · Seal Beach, CA · Long Beach, CA · Huntington Beach, CA · Berkeley, MO · Hazelwood, MO · Ridley Park, PA · North Charleston, SC
…application delivery with strong architectural, troubleshooting, and automation capabilities. While experience with multiple ADC platforms is valued, significant hands-on experience with F5…
Added 1 hour ago
O
People Coordinator
OpenX
Los Angeles, CA
- $29 to $35 USD / hour
Respond to manager questions and provide accurate, timely guidance on People policies, procedures, and systems.
Added 1 hour ago
Event Marketing Manager, New York City, NY
S&P Global
New York, NY
Apply AI-enabled tools for workflow automation, attendee insights, and post-event analytics; build repeatable operational systems, templates, and processes that drive efficiency and reduce…
Added 1 hour ago
Supplier Manager - Security II
Arrow Electronics
Marlborough, MA
Track program effectiveness and provide recommendations to optimize performance and outcomes.
Added 1 hour ago
Manager, Services
Wabtec Corporation
Waltham, MA
As Enterprise Information Security Services Manager, you will take the lead in shaping Wabtec's enterprise vulnerability management program across on-premises, cloud, application,…
Added 1 hour ago
Accounting Manager
Abt Global Inc.
Cambridge, MA
The Accounting Manager leads core accounting operations for a government contracting organization and ensures timely, accurate, and compliant financial reporting. This hands-on leadership…
Added 1 hour ago
Security Technical Account Manager - Project Lightwell
Red Hat
Boston, MA
The Global Services Cross-Platform Team is looking for a Security Technical Account Manager dedicated to supporting customers in the recently announced Project Lightwell. In this role, you…
Added 1 hour ago
Lead Application Engineer
GE Vernova
Boston, MA
Work with the Proposal Manager, AE team, and assigned multi-discipline engineers to provide up to full “Engineer, Procure, & Construct” estimates for conventional utility, industrial, &…

Apple

Program Manager – Agentic Support Experiences

Austin, TX, United States

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Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

Summary Imagine what you could do here! The people here at Apple don’t just create products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

Our Customer Systems and Support (CSS) team within ASO is responsible for partnering cross functionally to deliver scalable, efficient, and customer centric processes and technology solutions to our Retail Customers and global network of Call Center Specialists. We are chartered with rethinking the shopping experience and the assisted sales touch-points we have throughout the customer journey, spanning Voice/Chat systems, Payments, Customer Care, Delivery, Fulfillment and many other Digital Programs.

Description We’re looking for an exceptional Program/Project Manager that brings deep technical and execution proficiency, and has a consistent record of leading diverse and complex projects from conception through implementation in either an e-Commerce, Contact Center, or AI-enabled customer systems landscape.

Responsibilities

In this role, you will apply a broad range of program management skills (business analytics, process mapping, business and technical requirement creation, influencing solution architecture, solution evaluation and testing, leading others through change) to deliver new features and capabilities for ASO - including automation and AI-enabled customer experiences where applicable.

Lead end-to-end implementation of multiple mid-to-large scale regional and/or global eCommerce initiatives with overlapping timelines, on behalf of the Retail Online organization and partner teams. Initiatives may span traditional system enhancements as well as AI-driven capabilities such as intelligent routing, conversational AI, workflow automation, and LLM-supported decisioning. Lead all phases of projects including: scope definition, resource forecasting and allocation, as-is and to-be process mapping (inclusive of human + AI workflows), business and technical requirements, timeline creation, communications (status, risks, scope changes), change management, user/integration/production testing, go-live, retrospectives, and closeout. Be the voice of your body of work. Communicate effectively and transparently across all leadership levels, proactively elevating risks, trade-offs, and architectural considerations - particularly where emerging technologies and data governance intersect. Build strong relationships with partner teams inside and outside the organization, using those partnerships to influence portfolio direction and align on scalable, secure, and sustainable solutions. Understand complex system landscapes and offer thoughtful technical suggestions to engineering teams, identifying opportunities to simplify workflows through automation and platform integration. Influence and shape system architecture and integration strategies, ensuring solutions are simple, durable, and aligned to long-term platform evolution. Drive structured deep-dives with diverse business and technical stakeholders to ensure clarity of objectives, technical feasibility, and measurable business outcomes. Strive for operational excellence by leveraging Apple’s standard Project Management methodologies to ensure consistent, high-quality delivery across both traditional and AI-enabled initiatives. Quickly become a trusted resource and technical SME for Retail Online in the domains your projects touch. Contribute to an inclusive environment through respect, curiosity, and continuous learning.

Minimum Qualifications 7+ years of professional experience working within a product, project, or program management role. Broad experience working with Contact Center and/or e-Commerce systems and technologies (ex. payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure). Demonstrated ability to influence at all levels of an organization, whether with a peer or senior/exec level leadership. BA/BS degree in a technical field, or 11+ years of professional experience in a directly relatable role

Preferred Qualifications Experience supporting or leading programs that implement generative AI and/or agentic capabilities within customer-facing or operational environments, including integration with existing enterprise systems and workflows. Familiarity with delivering AI-enabled solutions at scale, with awareness of data privacy, security, governance, and measurable business impact (e.g., efficiency gains, improved customer experience, automation outcomes). Experience working in a hands-on role, with total ownership for driving initiatives in their portfolio. Demonstrated experience should include being an interface role between business and technical teams. Is a technical and analytical problem solver, stitches between their work and the broader strategy, and demonstrates adaptability in their approach to solving problems. Demonstrated ability to understand and explain complex business processes, systems, and tools with a keen focus on upstream/downstream impact

EEO Statement Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

Accessibility At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Application Deadline Apple accepts applications to this posting on an ongoing basis.

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Skills

CSS
Sales
Workflow
Program management
E-commerce systems
Leadership
Adaptability
Business processes

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