Jobs in the United States

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Added 29 mins ago
Lead, Expedition Operations
Royal Caribbean Cruises Ltd
Miami, FL
Royal Caribbean Group’s Silversea Expedition team has an exciting career opportunity for a full-time Lead, Expedition Operations reporting to the Sr. Manager, Expedition Operations.
Added 1 hour ago
SO
LEAD ANALYST
State of Maryland
MD
- $81,750 to $128,924 USD / year
The main purpose of this position is to provide health program and policy leadership and support to the Medicaid Office of Innovation, Research and Development (IRD) in the Office of the…
Added 1 hour ago
Commercial Enablement Manager
Norstella
Lincoln, NE
The Commercial Enablement Manager is a commercially grounded performance partner responsible for translating Business Unit and portfolio priorities into field-ready execution while…
Added 1 hour ago
Sr. Pre-Construction Manager, D&C
Amazon
Tempe, AZ
Amazon's Global Engineering Services (GES) North America Design & Construction team is seeking a Senior Preconstruction Manager to serve as Amazon's senior owner's representative during the…
Added 1 hour ago
Asset Business Leader - Customer Offering Portfolio (Sr. Manager), Global Consulting Services
Deloitte
Tempe, AZ
…thinking on ways to improve global functioning of RRF assets, program management, senior stakeholder engagement, verbal and written communication,managing multiple priorities given…
Added 1 hour ago
Technical Project Manager
Deloitte
Tempe, AZ · Gilbert, AZ
As a DT-US PMO Project Manager, you will lead assigned projects and small programs from initiation through delivery and closure. You will manage scope, schedules, milestones, resources,…
Added 1 hour ago
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Business Testing Manager
ManpowerGroup
Phoenix, AZ
- $55 to $68 USD / hour
…industry, is seeking a highly motivated and detail-oriented Project Manager to join their team. As a Senior Project Manager, you will be an integral part of the Program Management Office…
Added 1 hour ago
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Senior OSP Project Manager Hyperscale / Data Center Fiber
TEKsystems
Phoenix, AZ
- $50 to $60 USD / hour
We are seeking an experienced Senior OSP Project Manager to lead large-scale fiber infrastructure projects supporting hyperscale and data center environments throughout the Phoenix market.
Added 1 hour ago
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Sr Marketing Manager
CBRE
Phoenix, AZ
- $125,000 to $130,000 USD / year
The Senior Marketing Manager serves as the strategic marketing partner to the Office Occupier and Office Investor Leasing businesses. This role sits within Product Marketing and will work…
Added 1 hour ago
Senior OSP Controls Project Manager
Zayo Group LLC
United States
The Senior Project Manager, Long Haul Controls leads the controls framework supporting Long Haul OSP projects from initial handoff into Construction through closeout. The role ensures…
Added 2 hours ago
Senior Manager, Paid Social
CVS Pharmacy, Inc.
Remote, United States
…They are equally comfortable discussing business strategy with senior leadership, developing audience and investment recommendations, evaluating creative performance, and optimizing…
Added 2 hours ago
MI
Researcher, Space
Meridian International Center
Washington, DC
- $75,000 to $85,000 USD / year
Space Diplomacy Initiative Program Support (As Needed):
Added 2 hours ago
Librarian III Adult and Multicultural Programs
City of Houston
Houston, TX
HPL is seeking an energetic, self-motivated Librarian III for Adult and Multicultural Programs. Reporting to the Senior Manager of Adult and Multicultural Programs, the successful candidate…
Added 2 hours ago
Retail Media Partnerships Manager, Staples Media Network
Staples
Framingham, MA
The Retail Media Partnerships Manager, Staples Media Network, plays a critical role in managing vendor partnerships and driving media revenue growth. In this role, you will own a portfolio…
Added 2 hours ago
Administrative Manager
State of Massachusetts
Worcester, MA
JOB SUMMARY Under the direction of the Chief of Staff, the Administrative Manager is responsible for the day-to-day administration of the Executive Office, which supports the Chair,…
Added 2 hours ago
Senior Director, Global Clinical Physician - Oncology
Bristol Myers Squibb
Cambridge, MA
The Senior Director, Global Clinical Physician is the primary source of medical accountability and oversight for one or more Oncology clinical trials within the Drug Development…
Added 2 hours ago
AI Senior Manager - SFL Scientific
Deloitte
Boston, MA
…to deliver valuable AI solutions, tools, and services. As a Senior Manager, you will define and execute our strategy for AI, ML, and GenAI services-from strategic alignment, roadmap…
Added 2 hours ago
Life Sciences Experience Design Strategy Senior Manager
Deloitte
Boston, MA
The Experience Design Strategy Senior Manager is a client-facing consulting leader responsible for delivering high-impact experience design strategy engagements for Life Sciences clients.…
Added 2 hours ago
Senior Manager Data Lead
Deloitte
Boston, MA
Manage day-to-day stakeholder relationships and align technical delivery to business and program objectives
Added 2 hours ago
Project Manager / Senior Product Analyst
Insight Global
Boston, MA
Insight Global is seeking a Senior Product Analyst / Project Manager to support a Fortune 100 insurance organization’s Personal Lines Auto team. This individual will help lead the…
Added 2 hours ago
Enablement Manager - Sales Enablement
Red Hat
Boston, MA
Our team is growing! We're looking for a Senior Enablement Manager who can help shape how our sales, technical sales and partner teams develop the capabilities they need to succeed.
Added 2 hours ago
Anaplan Strategy, Growth, and Transformation Domain Senior Manager
Deloitte
Boston, MA
As a Strategy, Growth, and Transformation Domain Senior Manager on the Business Finance team, you will be responsible for:
Added 3 hours ago
Senior Engineering Product Manager - Strategic Partnership Initiatives
Cisco
Boulder, CO
Experience in navigating and resolving complex, multi-party stakeholder situations.
Added 3 hours ago
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Category Team Manager Real Estate, Facilities & Retail Network
Citizens
Johnston, RI
- $139,680 to $248,320 USD / year
Citizens has transformed the Strategic Sourcing experience across the enterprise. As a Category Team Manager within Strategic Sourcing, you will direct a team of Sourcing colleagues,…
Added 3 hours ago
Senior Manager - Financial Planning & Analysis
CVS Health
Remote, United States
Oversee financial performance analysis - including variance, trend, and profitability analyses - and provide senior leadership with actionable insights and recommendations.

Apple

Optimization Program Manager, RCC

Cupertino, CA, United States

The base pay range for this role is between $178,800 and $268,400, and your base pay will depend on your skills, qualifications, experience, and location.

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Job details

Pay: The base pay range for this role is between $178,800 and $268,400, and your base pay will depend on your skills, qualifications, experience, and location.
Experience: 8+ years of experience in a product, project, or program management role.
Posting language: English
Posted: Oct 30, 2026

Original job description

Summary Imagine what you could do here! The people here at Apple don’t just create products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online (ASO) team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

Join the Retail Customer Care (RCC) Optimization team and lead the way in transforming the digital assisted-shopping experience for our global customers. In this role, you will bring a deep understanding of the needs and preferences of online shoppers, a customer-centric mindset, and the ability to translate complex information into actionable insights.

Description As Optimization Program Manager, you will operationalize our Retail Customer Care programs and drive digital customer engagement. You will collaborate with cross-functional teams to shape our customer engagement strategy, enable new features, develop business performance plans, and ensure peak event readiness. You will apply your enterprise program management expertise and strategic approach to drive business growth, scalability, and customer experiences.

Responsibilities

Formulate and implement strategies to drive the development and enhancement of customer-facing systems and programs. Manage cross-functional projects from conception through implementation to align with business goals and customer needs. Collaborate with internal teams, clients, and vendors to address stakeholder needs and maintain alignment across organizations. Aggregate information from diverse sources to diagnose root causes of issues and deliver presentations to senior executives. Influence decisions and facilitate change management across cross-functional partners. Monitor Interactive Voice Response (IVR) and digital customer care technology trends to identify opportunities for innovation and performance optimization.

Minimum Qualifications 8+ years of experience in a product, project, or program management role. Experience managing cross-functional projects using methodologies such as Agile, Scrum, or Waterfall. Experience developing and implementing strategies for customer-facing systems or programs. Experience troubleshooting system issues and optimizing performance, preferably for IVR technologies. Experience collaborating with internal teams, clients, and vendors to align stakeholder needs. Experience facilitating change management and influencing decisions across cross-functional teams. Experience dealing with ambiguity and an unstructured environment.

Preferred Qualifications Experience navigating customer journeys, context analysis, Natural Language Processing (NLP) functionality, delivery options, and payment methods using research teams, data tools, dashboards, and self-service methods. Analytical skills to interpret call data and user interactions, with proficiency in data visualization tools to produce insightful reports. Knowledge of current technology trends and capabilities. Ability to aggregate diverse information sources to diagnose root causes of issues and deliver presentations to senior executives. Ability to collaborate across cross-functional teams and organizations to solve problems and lead project implementations. Ability to influence decisions, facilitate change management, and navigate ambiguity. Bachelor’s degree in a related field.

Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $178,800 and $268,400, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

EEO Statement Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

Accessibility At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Application Deadline Apple accepts applications to this posting on an ongoing basis.

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Skills

Program management
Agile
Scrum
Troubleshooting
Change management
Natural language processing
Research
Analytical skills
Data visualization
Presentation skills

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