Jobs in the United States

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Added 12 days ago
Key Client Manager
TrueCommerce
Remote, United States
The Key Client Manager is a senior-level strategic relationship owner responsible for the retention, satisfaction, and revenue retention of TrueCommerce’s highest-value enterprise…
Added 12 days ago
Manager, Strategic Writing
Robin Hood Foundation
New York, NY
The Manager, Strategic Writing position will help translate Robin Hood’s programmatic expertise, research, and grantmaking into clear, compelling written narratives for a range of internal…
Added 12 days ago
Senior Manager, Fulfillment and Logistics Operations, Ford Energy
Ford Global
Dearborn, MI · Glendale, KY
…vehicle discounts, and the opportunity to shape the energy strategy of one of the world's most iconic…
Added 12 days ago
Optimization Program Manager, RCC
Apple
Cupertino, CA
As Optimization Program Manager, you will operationalize our Retail Customer Care programs and drive digital customer engagement. You will collaborate with cross-functional teams to shape…
Added 12 days ago
Prenatal Regional Sales Manager, Denver (CO)
BillionToOne
Remote, United States
- Must have prior experience in lab diagnostics
Added 12 days ago
WI
(USA) Staff, Product Manager - Offsite Ads - Creator Offerings
Walmart Inc.
United States
- $132,000 to $286,000 USD / year
As a Staff Product Manager, Offsite Ads/Creator Offerings at Walmart, you will lead strategy and execution for complex products, driving end-to-end outcomes from discovery through value…
Added 12 days ago
Manager, Learning - High-Potential and Executive Development
The Home Depot
Remote, United States
Manager, Learning – High-Potential and Executive Development supports the development of high potential and executive talent across the enterprise through leadership development programs…
Added 12 days ago
Senior Analyst, Talent Intelligence
The Home Depot
Remote, United States
In this role, you'll operate at the intersection of talent acquisition, workforce strategy, analytics, technology, and artificial intelligence, turning talent and market data into…
Added 12 days ago
Manager, Brand Advocate
The Home Depot
Atlanta, GA
Position Purpose:The Manager, Brand Advocate will coach and mentor a team of direct reports responsible for partnering with strategic suppliers to drive a best-in-class online customer…
Added 12 days ago
Sr Product Manager - Semiconductor
CoorsTek Inc
Hillsboro, OR · Golden, CO
As the Product Manager, you will be responsible for maximizing the product line(s) revenue and gross margin, managing the product life cycle, collaborating with commercial leaders on…
Added 12 days ago
R2613426 Senior Technical Marketing Manager – Advanced Packaging
Applied Materials, Inc
Santa Clara, CA
We’re seeking a seasoned Technical Marketing Manager recognized as a subject-matter expert in Advanced Packaging. This role is responsible for defining product value propositions, building…
Added 12 days ago
Senior Project Manager
UCSF
San Francisco, CA
…agency officials to ensure compliance and safety. The project manager has a first line responsibility to communicate effectively with project stakeholders regarding program, budget,…
Added 12 days ago
NI
Policy Director
Northwest Immigrant Rights Project
Seattle, WA
- $128,044.82 to $173,214.8 USD / year
…Directors, will develop and advance the organization’s public policy strategy. This full-time role will be based out of NWIRP’s Seattle office. Applicants must be practicing attorneys and…
Added 12 days ago
EB
Director, Sales & Customer Success
Evidence Based Associates
Las Vegas, NV
- $160,000 to $170,000 USD / year
…Specialty Sales Reps through the transition from individual, program-aligned roles into a coordinated regional pod model, help shape how Empower shows up in the market, and define what it…
Added 12 days ago
IT
Division Controller
Illinois Tool Works Inc.
United States
- $138,000 to $155,000 USD / year
Must possess a valid driver’s license and able to obtain automobile/liability coverage
Added 12 days ago
S
Client Executive 1 (Single Client)
Sodexo
ENGLEWOOD, OH
- $115,940 to $150,040 USD / year
…opportunity to launch, develop, and lead a comprehensive HTM program across a complex, multi-hospital healthcare…
Added 12 days ago
Principal Product Manager, Technical, Ads , APM
Amazon.com Services LLC
Boston, MA · Seattle, WA · New York, NY · Palo Alto, CA
…(SSP), and go-to-market organizations - to define the product strategy, build the technology, and drive advertiser adoption. You will design advertiser-facing workflows powered by…
Added 12 days ago
Field Sales Manager
Arrow Electronics
Kettering, OH
Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience…
Added 12 days ago
Human Resources Manager
Advanced Drainage Systems, Inc.
Hilliard, OH
We are looking for a Human Resources Manager to join our team! In this role, you will partner with our Supply Chain organization, with a focus on our Allied and Recycling divisions,…
Added 12 days ago
PC
Sr Quality Assurance Technician
PC Connection, Inc.
Wilmington, OH
- $28.89 USD / hour
Added 12 days ago
EC
Manager, Market & Economic Intelligence
Eaton Corporation
Beachwood, OH
- $130,000 to $190,000 USD / year
The Manager of Market & Economic Intelligence supports Eaton’s senior leadership with analysis and forecasts of global economic conditions and Eaton’s end markets. The manager analyzes data…
Added 12 days ago
S
Strategic Business Development Manager - ICS, Saint-Gobain Life Sciences - Remote, USA
Saint-Gobain
SOLON, OH
- $102,000 to $158,000 USD / year
We are seeking a Strategic Business Development Manager to help drive the next chapter of growth within our ICS business. This is a high-impact commercial role for someone who enjoys…
Added 12 days ago
HN
Financial Recovery Representative II (Default Services)
Huntington National Bank
Akron, OH
- $57,000 to $113,000 USD / year
Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Added 12 days ago
Summer 2027 Consumer Finance Internship
Huntington National Bank
Cleveland, OH
Rising juniors (Winter 2028 or Spring 2029 grads) may participate in Huntington's Foundations Program, an 8-week, regionally focused experience where students partner directly with a…
Added 12 days ago
Senior Portfolio Administrator
PNC
Cleveland, OH
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…

Optimization Program Manager, RCC

Cupertino, CA, United States

The base pay range for this role is between $178,800 and $268,400, and your base pay will depend on your skills, qualifications, experience, and location.

Apply on jobs.apple.com About employer

Applications open in a new tab.

Job details

Pay: The base pay range for this role is between $178,800 and $268,400, and your base pay will depend on your skills, qualifications, experience, and location.
Experience: 8+ years of experience in a product, project, or program management role.
Posting language: English
Posted: Oct 30, 2026

Original job description

Summary Imagine what you could do here! The people here at Apple don’t just create products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online (ASO) team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

Join the Retail Customer Care (RCC) Optimization team and lead the way in transforming the digital assisted-shopping experience for our global customers. In this role, you will bring a deep understanding of the needs and preferences of online shoppers, a customer-centric mindset, and the ability to translate complex information into actionable insights.

Description As Optimization Program Manager, you will operationalize our Retail Customer Care programs and drive digital customer engagement. You will collaborate with cross-functional teams to shape our customer engagement strategy, enable new features, develop business performance plans, and ensure peak event readiness. You will apply your enterprise program management expertise and strategic approach to drive business growth, scalability, and customer experiences.

Responsibilities

Formulate and implement strategies to drive the development and enhancement of customer-facing systems and programs. Manage cross-functional projects from conception through implementation to align with business goals and customer needs. Collaborate with internal teams, clients, and vendors to address stakeholder needs and maintain alignment across organizations. Aggregate information from diverse sources to diagnose root causes of issues and deliver presentations to senior executives. Influence decisions and facilitate change management across cross-functional partners. Monitor Interactive Voice Response (IVR) and digital customer care technology trends to identify opportunities for innovation and performance optimization.

Minimum Qualifications 8+ years of experience in a product, project, or program management role. Experience managing cross-functional projects using methodologies such as Agile, Scrum, or Waterfall. Experience developing and implementing strategies for customer-facing systems or programs. Experience troubleshooting system issues and optimizing performance, preferably for IVR technologies. Experience collaborating with internal teams, clients, and vendors to align stakeholder needs. Experience facilitating change management and influencing decisions across cross-functional teams. Experience dealing with ambiguity and an unstructured environment.

Preferred Qualifications Experience navigating customer journeys, context analysis, Natural Language Processing (NLP) functionality, delivery options, and payment methods using research teams, data tools, dashboards, and self-service methods. Analytical skills to interpret call data and user interactions, with proficiency in data visualization tools to produce insightful reports. Knowledge of current technology trends and capabilities. Ability to aggregate diverse information sources to diagnose root causes of issues and deliver presentations to senior executives. Ability to collaborate across cross-functional teams and organizations to solve problems and lead project implementations. Ability to influence decisions, facilitate change management, and navigate ambiguity. Bachelor’s degree in a related field.

Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $178,800 and $268,400, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

EEO Statement Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

Accessibility At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Application Deadline Apple accepts applications to this posting on an ongoing basis.

Apply on jobs.apple.com About employer

More about this job

Skills

Program management
Agile
Scrum
Troubleshooting
Change management
Natural language processing
Research
Analytical skills
Data visualization
Presentation skills

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Work requirements

Jobs in the United States