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Software Engineer
T-Mobile USA, Inc.
Bellevue, WA · Overland Park, KS · Frisco, TX
The Software Engineer is essential for designing, implementing, and deploying scalable software solutions that meet customer requirements and support high availability environments. The…
Added 3 mins ago
SkillBridge - Network / Principal Network Communications Engineer
Northrop Grumman
Ellsworth AFB, SD
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Added 15 mins ago
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BW Design Group is a fully integrated architecture, engineering, construction, system integration, and consulting firm committed to helping our clients realize their most critical goals…
Added 21 mins ago
Associate Software Engineer
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Added 44 mins ago
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Senior Machine Learning Engineer / Applied Scientist
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- $114,400 to $203,900 CAD / year
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Added 51 mins ago
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Quality Engineer
GPAC
Bridgeport, CT
- $80,000 to $110,000 USD / year
We are seeking a highly motivated Quality Engineer to lead and manage advance quality control activities for new product launches. As a Quality Engineer, you will be responsible for…
Added 51 mins ago
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Quality Engineer
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Durham, CT
- $80,000 to $110,000 USD / year
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Quality Engineer
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- $80,000 to $110,000 USD / year
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Meriden, CT
- $80,000 to $110,000 USD / year
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Quality Engineer
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*Guidance Navigation Control (GNC) Engineers - Level 3 - TS Cleared (AHT)
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Apple

Operations Engineer, Retail Store Operations & Support - Retail & Marcom Engineering

Austin, TX, United States

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Job details

Posting language: English
Posted: Jul 9, 2026

Original job description

Weekly Hours: 40

Role Number: 200670898-0157

Summary

At Apple, we don’t just build products - we revolutionize entire industries. Our innovation is driven bythe diverse ideas and people that form the foundation of everything we do, from cutting-edge technol-ogy to our environmental leadership. The IS&T Retail Engineering Operations & Support team is thefoundation that makes the magic of Apple Retail possible, both in-store and online. We support theApple Online Store and over 500 Apple Retail Stores with exceptional, business-focused technicalservices and innovative engineering solutions. We build, operate and support the systems, applications, and tools that power Apple Store operations, and we run a global follow-the-sun support model that keeps every store and every customer connected to what they need, every minute of everyday.

Retail and Marcom Engineering, an IS&T team, builds and operates the systems and experiences that connect Apple's products with its customers. The team owns the technology behind both Apple's online and physical stores and drives the interactive marketing experiences and tools that keep creative operations moving. Together, those functions deliver the technology behind every product story Apple tells and every purchase a customer makes.

As part of Retail Engineering Store Operations & Support, you will play a crucial role in detecting and resolving issues that impact our global retail environment, This role sits at the intersection of production support, SRE, and applied AI engineering. This is a team scaling fast, going deep technically, and investing heavily in the next generation of automation, agentic operations orchestration, and operational intelligence.

Description

This is a hands-on engineering role with high visibility across Apple's global retail technology landscape and an opportunity to shape how production support operates at scale.

As an Operations Engineer on the transactional operations vertical, you will own deep technical expertise across some of Apple Retail's most critical systems, including Point of Sale, Apple Financial Services, Carrier Services, Runner, and Catalog. You will combine that domain expertise with hands-on troubleshooting, building and extending GenAI agents, screening tools, and automation that fundamentally change how our team detects, investigates, and resolves issues. You will partner closely with Engineering, SRE, and business teams to drive root cause analysis, deliver process improvements, and bring clarity to complex technical problems for both technical and non-technical stakeholders.

The ideal candidate is a proactive problem solver who thrives in a fast-moving production environment and is energized by production environments where speed, scale, and precision all matter, who codes when needed, and who communicates with precision across audiences. If you are passionate about supporting reliable, high-impact systems that serve millions of customers worldwide, this may be the perfect opportunity for you.

Minimum Qualifications

Bachelor's degree or higher in Computer Science, Information Technology, or a related field, or equivalent work experience.
2+ years of experience supporting critical, customer-facing systems in a high-volume production environment.
1+ years of hands-on experience with incident management platforms (e.g. ServiceNow) and issue tracking tools (e.g. Jira).
2+ years of practical experience with Splunk, including dashboard creation, SPL querying, and alert configuration for production triage, performance degradation analysis, and incident resolution.
2+ years of experience performing structured root cause analysis using application logs, telemetry, distributed traces, and customer feedback across complex, multi-system environments.

Preferred Qualifications

Hands-on experience building and orchestrating agentic workflows with SOTA language models, LLM-based automation, or AI-augmented operational tooling.
Demonstrated ability to work across distributed systems, APIs, and microservices at an architectural level - understanding how failures propagate across system boundaries.
Strong understanding of networking fundamentals (TCP/IP, DNS, HTTP/TLS, load balancing) with the ability to diagnose connectivity issues between distributed systems.
Strong root cause analysis skills using diverse data sources including application logs, telemetry, and customer feedback.
Experience with scripting languages (Python preferred) for log analysis, data investigation, and lightweight automation of operational workflows.
Excellent ability to communicate complex technical issues clearly and concisely to both technical and non-technical stakeholders.
Experience coordinating with distributed teams across multiple time zones.
Familiarity with CI/CD pipelines, Git-based version control, and release management/deployment processes.
Experience with data visualization and analysis tools such as Tableau or Power BI.
Proficiency in ITIL practices, including incident, problem, and change management.
Experience validating data feeds between SAP (MM, SD, FI) and downstream retail systems, with the ability to identify and troubleshoot discrepancies in inventory, pricing, and order data.
Previous experience supporting eCommerce platforms or Retail / Payment systems at scale in a plus.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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