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Added 2 mins ago
Software Development Engineer, Platform Engineering & Emerging Technology
Amazon Web Services, Inc.
Seattle, WA
We are looking for Engineers to work as a team that build new services and deploying them to air-gapped regions and support government customers operating in those regions. You'll be part…
Added 4 mins ago
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Senior Manufacturing Engineer
Eaton Corporation
Arden, NC
- $86,000 to $126,000 USD / year
…gauges, material handling, and process documentation. You will support day-to-day manufacturing operation as part of cross-functional High Performance Work Team, which includes collection…
Added 4 mins ago
IT/OT Systems Engineer
Grifols Shared Services North America, Inc
Clayton, NC
This is a hands-on engineering role. The IT/OT Systems Engineer performs and coordinates infrastructure administration, system troubleshooting, application installation and support,…
Added 4 mins ago
Lead NASCAR Aerodynamics Engineer
Oshkosh Corporation
Huntersville, NC
…industries providing clients with product engineering and low-volume production solutions. Our range of research & development, engineering, prototype manufacturing, test & validation, and…
Added 4 mins ago
Senior Manufacturing Systems Engineer - PLC Systems
Amgen
Holly Springs, NC
…qualify new equipment and systems needed for drug substance production. This role will develop domain expertise to support operations upon start-up, focusing on manufacturing…
Added 4 mins ago
Engineer 2, MSAT
Fujifilm
Holly Springs, NC
Join a mission-driven team ensuring that every batch is safe, consistent, and inspection-ready. As an Engineer/Scientist 2 on our Process Validation team, you’ll help design, execute, and…
Added 4 mins ago
Senior Staff AI / ML Solutions Engineer
ThermoFisher Scientific
Morrisville, NC
We have a new opening within the Clinical Research Group (CRG) of Thermo Fisher for a Senior Staff AI/ML Solutions Engineer to support the Finance organization and serve as the hands-on…
Added 4 mins ago
Electrical Engineer - Power System Protection (Transmission) Job Details | Black & Veatch Family of Companies
Black & Veatch
Cary, NC
Electrical Engineer - Power System Protection (Transmission)
Added 4 mins ago
Lead Machining Process Engineer
GE Aerospace
Asheville, NC
…Ceramic Matrix Composite (CMC) parts for aircraft engines in a production environment. Will focus on improvements and shop floor support for a product line in an assigned area. Impacts…
Added 4 mins ago
Application Engineer II (PAS-X) - SDF
Novo Nordisk
Durham, NC
Gather information about stakeholders’ needs/process gaps & develop/implement action plans that support the production goals
Added 4 mins ago
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Zero Trust Implementation Lead
TEKsystems
Greensboro, NC
- $66.67 to $83.33 USD / hour
We are seeking an experienced Security Engineer to accelerate execution of an enterprise Zero Trust program across a global retail, corporate office, distribution center, and data center…
Added 4 mins ago
Senior Machine Learning Engineer III ***Raleigh, NC***
RELX INC
Raleigh, NC
Are you looking to develop your Machine Learning Engineer career?
Added 4 mins ago
Director - Customer Response Engineering
Trellix
Raleigh, NC
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Added 4 mins ago
Staff Software Architect
CVS Health
Raleigh, NC
…MLOps pipelines - ensuring reproducibility, observability, and production-grade…
Added 4 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Raleigh, NC
…secure, available, and well-documented, provides operational support to users, and supplies the logs, usage data, and configuration records needed to support audit and governance…
Added 5 mins ago
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AI Data Engineer
Cognizant
Raleigh, NC
- $100,000 to $115,000 USD / year
As an AI Data Engineer, you will make an impact by designing, building, and optimizing scalable cloud-native data engineering solutions that enable advanced AI-driven applications and…
Added 5 mins ago
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AI Data Engineer
Cognizant
Raleigh, NC
- $100,000 to $115,000 USD / year
As an AI Data Engineer, you will make an impact by designing, building, and optimizing scalable cloud-native data engineering solutions that enable advanced AI-driven applications and…
Added 5 mins ago
OT Security Platform Engineer – Dragos
Cognizant
Raleigh, NC
We are seeking an experienced OT Security Platform Engineer / Technical Lead to own and operate the Dragos security monitoring platform across a global manufacturing environment. This is a…
Added 5 mins ago
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Lead Engineer CIAM (Customer Identity Acess Management), Information Security
Lowe's
Charlotte, NC
- $111,600 to $212,000 USD / year
The Lead Customer Identity and Access Management (CIAM) Engineer serves as the technical leader responsible for the design, implementation, operation, and modernization of Lowe's enterprise…
Added 5 mins ago
DevOps Engineer III
Deloitte
Raleigh, NC · Charlotte, NC
Experience with release management, environment strategy, and production support processes
Added 5 mins ago
Lead Saviynt Engineer
Wells Fargo
CHARLOTTE, NC
Wells Fargo is seeking a Lead Software Engineer in Cybersecurity to support the enterprise Identity Governance & Administration (IGA) modernization program. Learn more about career areas…
Added 5 mins ago
Software Engineer 2 - Mobile Developer (iOS & Android)
U.S. Bank
Charlotte, NC
…and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often - that’s what we call the courage to thrive.…
Added 5 mins ago
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System Engineer
ManpowerGroup
Charlotte, NC
- $55 to $60 USD / hour
Our client, a leading organization in the technology sector, is seeking a System Engineer to join their team. As a System Engineer, you will be part of the IT support department supporting…
Added 5 mins ago
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Senior Site Reliability Engineer (Open for Remote)
Cognizant
Charlotte, NC
- $79,240 to $133,500 USD / year
Manage production Azure Kubernetes Service clusters and support containerized applications and Azure platform services.
Added 5 mins ago
AI Software Engineer
ManpowerGroup
Charlotte, NC
As an AI Software Engineer, you’ll work side-by-side with engineers to understand real workflows, identify high-impact use cases, and deploy Devin/Windsurf into production environments.…

Apple

Operations Engineer, Retail Store Operations & Support - Retail & Marcom Engineering

Austin, TX, United States

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Job details

Posting language: English
Posted: Jul 9, 2026

Original job description

Weekly Hours: 40

Role Number: 200670898-0157

Summary

At Apple, we don’t just build products - we revolutionize entire industries. Our innovation is driven bythe diverse ideas and people that form the foundation of everything we do, from cutting-edge technol-ogy to our environmental leadership. The IS&T Retail Engineering Operations & Support team is thefoundation that makes the magic of Apple Retail possible, both in-store and online. We support theApple Online Store and over 500 Apple Retail Stores with exceptional, business-focused technicalservices and innovative engineering solutions. We build, operate and support the systems, applications, and tools that power Apple Store operations, and we run a global follow-the-sun support model that keeps every store and every customer connected to what they need, every minute of everyday.

Retail and Marcom Engineering, an IS&T team, builds and operates the systems and experiences that connect Apple's products with its customers. The team owns the technology behind both Apple's online and physical stores and drives the interactive marketing experiences and tools that keep creative operations moving. Together, those functions deliver the technology behind every product story Apple tells and every purchase a customer makes.

As part of Retail Engineering Store Operations & Support, you will play a crucial role in detecting and resolving issues that impact our global retail environment, This role sits at the intersection of production support, SRE, and applied AI engineering. This is a team scaling fast, going deep technically, and investing heavily in the next generation of automation, agentic operations orchestration, and operational intelligence.

Description

This is a hands-on engineering role with high visibility across Apple's global retail technology landscape and an opportunity to shape how production support operates at scale.

As an Operations Engineer on the transactional operations vertical, you will own deep technical expertise across some of Apple Retail's most critical systems, including Point of Sale, Apple Financial Services, Carrier Services, Runner, and Catalog. You will combine that domain expertise with hands-on troubleshooting, building and extending GenAI agents, screening tools, and automation that fundamentally change how our team detects, investigates, and resolves issues. You will partner closely with Engineering, SRE, and business teams to drive root cause analysis, deliver process improvements, and bring clarity to complex technical problems for both technical and non-technical stakeholders.

The ideal candidate is a proactive problem solver who thrives in a fast-moving production environment and is energized by production environments where speed, scale, and precision all matter, who codes when needed, and who communicates with precision across audiences. If you are passionate about supporting reliable, high-impact systems that serve millions of customers worldwide, this may be the perfect opportunity for you.

Minimum Qualifications

Bachelor's degree or higher in Computer Science, Information Technology, or a related field, or equivalent work experience.
2+ years of experience supporting critical, customer-facing systems in a high-volume production environment.
1+ years of hands-on experience with incident management platforms (e.g. ServiceNow) and issue tracking tools (e.g. Jira).
2+ years of practical experience with Splunk, including dashboard creation, SPL querying, and alert configuration for production triage, performance degradation analysis, and incident resolution.
2+ years of experience performing structured root cause analysis using application logs, telemetry, distributed traces, and customer feedback across complex, multi-system environments.

Preferred Qualifications

Hands-on experience building and orchestrating agentic workflows with SOTA language models, LLM-based automation, or AI-augmented operational tooling.
Demonstrated ability to work across distributed systems, APIs, and microservices at an architectural level - understanding how failures propagate across system boundaries.
Strong understanding of networking fundamentals (TCP/IP, DNS, HTTP/TLS, load balancing) with the ability to diagnose connectivity issues between distributed systems.
Strong root cause analysis skills using diverse data sources including application logs, telemetry, and customer feedback.
Experience with scripting languages (Python preferred) for log analysis, data investigation, and lightweight automation of operational workflows.
Excellent ability to communicate complex technical issues clearly and concisely to both technical and non-technical stakeholders.
Experience coordinating with distributed teams across multiple time zones.
Familiarity with CI/CD pipelines, Git-based version control, and release management/deployment processes.
Experience with data visualization and analysis tools such as Tableau or Power BI.
Proficiency in ITIL practices, including incident, problem, and change management.
Experience validating data feeds between SAP (MM, SD, FI) and downstream retail systems, with the ability to identify and troubleshoot discrepancies in inventory, pricing, and order data.
Previous experience supporting eCommerce platforms or Retail / Payment systems at scale in a plus.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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