Jobs in the United States

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Added 5 mins ago
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Lead Product Manager, Agentic Commerce
Imprint
San Francisco, CA · New York City, NY
- $190,000 to $210,000 USD / year
You'll report to the product leader for Payments, Risk and Customer Operations, and partner day to day with engineers on our payments and messaging platform. You'll also work closely with…
Added 5 mins ago
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Embedded Software Engineer
Emerson
Shakopee, MN
- $80,000 to $114,000 USD / year
Join our Liquid Analysis team in Shakopee, MN, as an Embedded Software Engineer, where you’ll contribute to new product development and sustaining engineering for process analytical…
Added 5 mins ago
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Principal Embedded Software Engineer
Emerson
Shakopee, MN
- $150,000 to $200,000 USD / year
Join our Liquid Analysis team in Shakopee, MN, as a Principal Embedded Software Engineer, where you'll focus primarily on new product development while also supporting sustaining…
Added 5 mins ago
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Senior Software Engineer, Stablecoin Payments
Flex
Remote, United States
- $170,000 to $280,000 USD / year
…Banking, credit, payments, personal finance, and financial operations - rebuilt from the ground up as a single, intelligent system. Flex is the full financial home for ambitious…
Added 11 mins ago
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Principal - Forward Deployed Engineer
GlaxoSmithKline LLC
Remote, United States
- $205,425 to $342,375 USD / year
…handoff hygiene - adopted by FDE, Solutions Engineering, and Operations Engineering…
Added 11 mins ago
Staff - Forward Deployed Engineer
GlaxoSmithKline LLC
Remote, United States
Coordinate with Solutions Engineering and Operations Engineering on the delivery pipeline and represent FDE in Enterprise AI leadership forums.
Added 13 mins ago
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Maintenance Tech
Aerotek
Lake Bluff, IL
- $68,000 to $77,000 USD / year
…production equipment and building systems, support safe and reliable operations, and collaborate closely with facilities and maintenance teams. The position follows a Monday through Friday…
Added 13 mins ago
A
Electromechanical Technician
Aerotek
Redwood City, CA
- $45 to $55 USD / hour
…motivated and detail-oriented Electro-Mechanical Manufacturing Engineer/Technician to join our dynamic manufacturing team. This role involves bridging the gap between engineering design and…
Added 13 mins ago
Data Center Technician, Server Operations
Google
Wichita Falls, TX
Share Data Center Technician, Server Operations
Added 13 mins ago
Data Center Technician, 2nd/Weekend Shift
Google
Wichita Falls, TX
…similar role (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician,…
Added 13 mins ago
Mechanical Engineer- PCB
Actalent
Bastrop, TX
The Mechanical Engineer will support printed circuit board (PCB) manufacturing operations with a primary focus on process improvement, engineering experimentation, and the implementation of…
Added 14 mins ago
Hardware Design Engineer Intern
Emerson
Round Rock, TX
Added 14 mins ago
Graduate Software Engineering Intern
Emerson
Round Rock, TX
…manufacturing processes. We are looking for a Graduate Software Engineer Intern (Summer 2027) who is interested in gaining real-world experience in a dynamic, collaborative environment at…
Added 14 mins ago
Mobile Engineer
CBRE
Midland, TX · Odessa, TX
As a CBRE Mobile Engineer, you will be responsible for performing preventive maintenance and corrective repairs on buildings, industrial systems, vehicles, equipment, and grounds across…
Added 14 mins ago
L2/L3 Support Engineer - Surgery & Endoscopy - REMOTE
NTT America, Inc.
Frisco, TX
We are currently seeking a L2/L3 Support Engineer - Surgery & Endoscopy - REMOTE to join our team in Frisco, Texas (US-TX), United States (US).
Added 14 mins ago
08 - Lead Engineer, Manufacturing Equipment
Celestica
Richardson, TX
The Lead Engineer, Manufacturing Equipment is responsible for the development and/or sourcing of manufacturing equipment to support manufacturing operations goals. Scope of job may include…
Added 14 mins ago
Network Engineer
Caris Life Sciences
Irving, TX
…Information Technology team with the addition of an IT Network Engineer. This individual will take daily direction from the Manager of Networking, and be responsible for design,…
Added 14 mins ago
Connectivity Systems Engineer
Caterpillar, Inc.
Irving, TX
The Connectivity Systems Engineer will support the development, integration, validation, and delivery of machine and P&E connectivity capabilities. This role will coordinate software…
Added 14 mins ago
Director, Full Stack Engineer
Capital One
Plano, TX
As a Director, Full-stack Engineer at Capital One, you will lead high-performing engineering teams working to define the future of banking in the cloud. You will partner closely with…
Added 15 mins ago
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DDI Engineer
TEKsystems
Plano, TX
- $73.68 USD / hour
Client is looking to hire a DDI Engineer with strong experience in DNS, DHCP, and IP Address Management (IPAM) to support a large enterprise network environment. This role is ideal for…
Added 15 mins ago
Analytical Engineer
USAA
Plano, TX
Bachelor's degree in Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a business or quantitative field;…
Added 15 mins ago
Senior Lead Software Engineer - Security Platforms
JPMorgan Chase
Plano, TX
As a Senior Lead Software Engineer at JPMorganChase within Consumer & Community Banking, you are an integral part of an agile team that works to enhance, build, and deliver trusted…
Added 15 mins ago
Lead Software Engineer - Swift / iOS
JPMorgan Chase
Plano, TX
As a Lead Software Engineer at JPMorganChase within the Consumer & Community Banking - Digital Technology team, you are an integral part of an agile team that works to enhance, build, and…
Added 15 mins ago
Automation Principal Engineer
Wells Fargo
IRVING, TX · SAN ANTONIO, TX
Wells Fargo is seeking a Principal Engineer for Network Automation and Software development. The skills for this position are critical to build and deliver a successful plan and service…
Added 15 mins ago
IT Engineer
Robert Half
San Antonio, TX
Description We are looking for an IT Engineer to support and enhance enterprise infrastructure across San Antonio, Texas. This role focuses on maintaining reliable systems, strengthening…

Apple

Operations Engineer, Retail Store Operations & Support - Retail & Marcom Engineering

Austin, TX, United States

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Job details

Posting language: English
Posted: Jul 9, 2026

Original job description

Weekly Hours: 40

Role Number: 200670898-0157

Summary

At Apple, we don’t just build products - we revolutionize entire industries. Our innovation is driven bythe diverse ideas and people that form the foundation of everything we do, from cutting-edge technol-ogy to our environmental leadership. The IS&T Retail Engineering Operations & Support team is thefoundation that makes the magic of Apple Retail possible, both in-store and online. We support theApple Online Store and over 500 Apple Retail Stores with exceptional, business-focused technicalservices and innovative engineering solutions. We build, operate and support the systems, applications, and tools that power Apple Store operations, and we run a global follow-the-sun support model that keeps every store and every customer connected to what they need, every minute of everyday.

Retail and Marcom Engineering, an IS&T team, builds and operates the systems and experiences that connect Apple's products with its customers. The team owns the technology behind both Apple's online and physical stores and drives the interactive marketing experiences and tools that keep creative operations moving. Together, those functions deliver the technology behind every product story Apple tells and every purchase a customer makes.

As part of Retail Engineering Store Operations & Support, you will play a crucial role in detecting and resolving issues that impact our global retail environment, This role sits at the intersection of production support, SRE, and applied AI engineering. This is a team scaling fast, going deep technically, and investing heavily in the next generation of automation, agentic operations orchestration, and operational intelligence.

Description

This is a hands-on engineering role with high visibility across Apple's global retail technology landscape and an opportunity to shape how production support operates at scale.

As an Operations Engineer on the transactional operations vertical, you will own deep technical expertise across some of Apple Retail's most critical systems, including Point of Sale, Apple Financial Services, Carrier Services, Runner, and Catalog. You will combine that domain expertise with hands-on troubleshooting, building and extending GenAI agents, screening tools, and automation that fundamentally change how our team detects, investigates, and resolves issues. You will partner closely with Engineering, SRE, and business teams to drive root cause analysis, deliver process improvements, and bring clarity to complex technical problems for both technical and non-technical stakeholders.

The ideal candidate is a proactive problem solver who thrives in a fast-moving production environment and is energized by production environments where speed, scale, and precision all matter, who codes when needed, and who communicates with precision across audiences. If you are passionate about supporting reliable, high-impact systems that serve millions of customers worldwide, this may be the perfect opportunity for you.

Minimum Qualifications

Bachelor's degree or higher in Computer Science, Information Technology, or a related field, or equivalent work experience.
2+ years of experience supporting critical, customer-facing systems in a high-volume production environment.
1+ years of hands-on experience with incident management platforms (e.g. ServiceNow) and issue tracking tools (e.g. Jira).
2+ years of practical experience with Splunk, including dashboard creation, SPL querying, and alert configuration for production triage, performance degradation analysis, and incident resolution.
2+ years of experience performing structured root cause analysis using application logs, telemetry, distributed traces, and customer feedback across complex, multi-system environments.

Preferred Qualifications

Hands-on experience building and orchestrating agentic workflows with SOTA language models, LLM-based automation, or AI-augmented operational tooling.
Demonstrated ability to work across distributed systems, APIs, and microservices at an architectural level - understanding how failures propagate across system boundaries.
Strong understanding of networking fundamentals (TCP/IP, DNS, HTTP/TLS, load balancing) with the ability to diagnose connectivity issues between distributed systems.
Strong root cause analysis skills using diverse data sources including application logs, telemetry, and customer feedback.
Experience with scripting languages (Python preferred) for log analysis, data investigation, and lightweight automation of operational workflows.
Excellent ability to communicate complex technical issues clearly and concisely to both technical and non-technical stakeholders.
Experience coordinating with distributed teams across multiple time zones.
Familiarity with CI/CD pipelines, Git-based version control, and release management/deployment processes.
Experience with data visualization and analysis tools such as Tableau or Power BI.
Proficiency in ITIL practices, including incident, problem, and change management.
Experience validating data feeds between SAP (MM, SD, FI) and downstream retail systems, with the ability to identify and troubleshoot discrepancies in inventory, pricing, and order data.
Previous experience supporting eCommerce platforms or Retail / Payment systems at scale in a plus.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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