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SenMgr, IM TranSCend Source
Johnson & Johnson
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…operational knowledge, digital acumen, and cross-functional leadership to enable a harmonized global template, successful deployment, sustained adoption, and measurable business…
Added 2 mins ago
Pricing Manager
DINE DEVELOPMENT CORPORATION
Dayton, OH
This is a pre-award proposal-pricing role, not a corporate FP&A, accounting, program-control, or budgeting position. The Pricing Manager partners closely with Capture, Business Development,…
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Quality Systems & Compliance Lead
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Added 2 mins ago
Staff Product Designer
Samsara
Remote, United States
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT)…
Added 3 mins ago
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Project Manager
Actalent
WARRENTON, VA
- $48 to $60 USD / hour
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Public Safety Ambassador Supervisor
Cornell University
United States
Reporting to the Director of Security Services, the Public Safety Ambassador Supervisor oversees daily public safety operations, supervises and develops Public Safety Ambassador staff,…
Added 4 mins ago
Academic Hospitalist
Legacy Health
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Emerging Store Manager
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JERSEY CITY, NJ
…end of the store and making recommendations on the overall operations of the Pharmacy and Retail…
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Shift Lead
Walgreens
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- $17.5 to $22.5 USD / hour
Assist with ensuring the Outdate program is followed with team members.
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Pharmacist
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- $60.9 to $82.3 USD / hour
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Pharmacist
Walgreens
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- $60.9 to $82.3 USD / hour
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Pharmacist
Walgreens
ALABASTER, AL
- $60.9 to $82.3 USD / hour
Opportunities for growth – Many pharmacists advance quickly into leadership roles in pharmacy operations, retail management, multi-site leadership, and corporate support functions
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Pharmacist
Walgreens
HOOVER, AL
- $60.9 to $82.3 USD / hour
Opportunities for growth – Many pharmacists advance quickly into leadership roles in pharmacy operations, retail management, multi-site leadership, and corporate support functions
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Pharmacist
Walgreens
BIRMINGHAM, AL
- $60.9 to $82.3 USD / hour
Opportunities for growth – Many pharmacists advance quickly into leadership roles in pharmacy operations, retail management, multi-site leadership, and corporate support functions
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Pharmacist
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VESTAVIA HILLS, AL
- $60.9 to $82.3 USD / hour
Opportunities for growth – Many pharmacists advance quickly into leadership roles in pharmacy operations, retail management, multi-site leadership, and corporate support functions
Added 4 mins ago
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Pharmacist
Walgreens
JASPER, AL
- $60.9 to $82.3 USD / hour
Opportunities for growth – Many pharmacists advance quickly into leadership roles in pharmacy operations, retail management, multi-site leadership, and corporate support functions
Added 4 mins ago
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Pharmacist
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BIRMINGHAM, AL
- $67.05 to $90.55 USD / hour
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Added 6 mins ago
Engineering Manager
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Silver Springs, NY
…technical assistance for EHS, quality, wet end and dry end operations, maintenance and building and ground…
Added 9 mins ago
Manufacturing Controller
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Strong leadership and integration skills: builds and leads a high-performing team and integrates finance with operations, program management and supply chain.
Added 10 mins ago
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RN Supervisor Weekend Warrior
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- $44 USD / hour
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Added 10 mins ago
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Food & Beverage Assistant General Manager, Winter Seasonal, Employee Housing May Be Available
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Crested Butte, CO
- $25 to $28.6 USD / hour
…The Food & Beverage Assistant Manager is responsible for the operations of the daily activities and processes of the restaurant as well as assisting the Food & Beverage General Manager with…
Added 10 mins ago
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Dining Service Director
Brightview Senior Living, LLC
Billerica, MA
- $84,000 to $94,000 USD / year
…communities. This is a critical role within the Brightview community leadership team, and allows for the opportunity to create a dramatic and positive impact on our residents’ ability to…
Added 10 mins ago
Sales Manager - FT
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…customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales…
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Branch Ops Lead - Silverthorne - Silverthorne CO - CO METRO NORTH
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…Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that…
Added 10 mins ago
Dean
GOAL Academy
Craig, CO

Apple

Manager, Digital Product Operations

Austin, TX, United States
Sunnyvale, CA, United States

The base pay range for this role is between $195,200 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.

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Job details

Pay: The base pay range for this role is between $195,200 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.
Posting language: English
Posted: Nov 4, 2026

Original job description

Summary Are you passionate about building seamless customer experiences and leading high-performing teams at the intersection of digital support and cutting-edge technology? The AppleCare Digital team is looking for an inspiring and driven Manager of Digital Product Operations to lead a team of Program Managers, Technical Product Managers, and Business Analysts. In this role, you will champion the digital experiences millions of customers rely on every day across the Apple Support app, Get Support web, and our next-generation conversational platforms. If you thrive on solving complex operational challenges, developing talent, and turning innovative technology into seamless customer journeys, we invite you to join us.

Description As the Manager of Digital Product Operations, you will lead the team responsible for optimizing, scaling, and executing customer-facing support journeys across our primary digital support channels. You will serve as the strategic operational bridge connecting Product Management, Engineering, Content Strategy, Retail, and Service Operations to bring major product introductions, new feature integrations, and scalable customer experience optimizations to life. In this role, you will foster a collaborative, inclusive environment where your team is empowered to solve complex problems, evolve admin optimization tools, and ensure flawless day-one readiness for new Apple products and global service expansions.

Responsibilities

Lead, coach, and inspire a diverse team of Program Managers, Technical Product Managers, and Business Analysts, fostering a culture of innovation, accountability, and operational excellence. Drive operational readiness and execution for major New Product Introductions (NPI), regular digital app releases, and global expansions across the Apple Support app, web, and conversational channels. Partner closely with Product Management and Engineering teams to integrate scalable business rules engines with next-generation conversational AI and LLM-powered self-service experiences. Establish strong cross-functional partnerships with key stakeholders (Retail, AppleCare, Content Strategy, Service Operations) to evaluate change requests, mitigate operational risks, and optimize end-to-end customer support journeys. Oversee the end-to-end delivery of high-priority sustaining operations, configuration updates, and localized self-service workflows. Champion tooling improvements, workflow automation, and process enhancements to scale team productivity and ensure data integrity across platforms. Leverage data analytics and performance metrics to identify operational bottlenecks, track cost efficiencies, measure customer sentiment, and inform leadership decision-making. Represent the digital operations team in cross-functional reviews and executive forums, communicating complex technical and operational topics with clarity and impact.

Minimum Qualifications 7+ years of experience in digital program/project management, technical product operations, or related digital customer experience operations, with a strong focus on web and iOS applications. Proven experience leading, mentoring, or managing teams of program managers, technical PMs, or business analysts in a dynamic, high-volume environment. Demonstrated track record of managing complex, cross-functional digital initiatives from concept through global operational launch. Strong written, verbal, and executive presentation skills, with the proven ability to influence technical, product, and business partners across organizations. Strong analytical and problem-solving skills, with experience using data to identify root causes, extract actionable insights, and measure business impact.

Preferred Qualifications Experience supporting conversational AI, virtual assistants, or LLM-driven self-service customer support experiences. Direct experience with digital customer service operations, omni-channel support workflows (chat, messaging, web, on-device app, and retail/in-person), or contact center technologies. Proven ability to partner effectively with engineering/IT teams on complex backend architectures, business rules engines, and data integrations. Experience managing high-velocity NPI (New Product Introduction) readiness and critical incident ticketing operations. Demonstrated expertise in workflow automation, administrative tooling evolution, and process optimization. Bachelor’s degree in Business, Computer Science, Engineering, Marketing, or equivalent practical experience; advanced degree (MBA or MS) is a plus.

Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $195,200 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

EEO Statement Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

Accessibility At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Application Deadline Apple accepts applications to this posting on an ongoing basis.

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More about this job

Skills

Customer experience
Workflow
Decision making
Project management
Coaching
Presentation skills
Problem solving
Customer service
Computer science

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