Jobs in the United States

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Added 1 min ago
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Mechanical Project Manager (HVAC/Plumbing)
GPAC
Schaumburg, IL
- $85,000 to $125,000 USD / year
A prominent commercial and industrial mechanical contractor is searching for a qualified Project Manager to join their team. This company self-performs HVAC, plumbing, and process piping…
Added 2 mins ago
Material Control Supervisor 2nd Shift (5860)
ECOPLASTIC AMERICA CORPORATION
Register, GA
Reports to: General Manager, Material Control
Added 2 mins ago
Material Control Supervisor 1st Shift (5861)
ECOPLASTIC AMERICA CORPORATION
Ellabell, GA
…change based on production demands.)Reports to: Material Control…
Added 2 mins ago
Assembly Supervisor T1 - 1st Shift (5862)
ECOPLASTIC AMERICA CORPORATION
Ellabell, GA
Collaborate with maintenance, quality, and engineering teams to ensure smooth workflow
Added 2 mins ago
Assembly Supervisor T1 - 2nd Shift (5863)
ECOPLASTIC AMERICA CORPORATION
Ellabell, GA
Collaborate with maintenance, quality, and engineering teams to ensure smooth workflow
Added 2 mins ago
Flex First Line Leader- Power
International Paper
Vicksburg, MS
Communication - The Power Shift Manager actively communicates within the department, across the mill, and with all levels of the organization. The Shift Manager must coordinate and…
Added 2 mins ago
Flex First Line Leader- Finished Products
International Paper
Vicksburg, MS
Communication - The Finished Products Shift Manager actively communicates within the department, across the mill, and with all levels of the organization. The Shift Manager must coordinate…
Added 2 mins ago
Area Process Manager- Power
International Paper
Vicksburg, MS
The Vicksburg Mill is a fully integrated pulp and paper manufacturing facility. The mill includes multiple process lines of wood handling, pulping, paper machine, power and recovery…
Added 2 mins ago
Finance Analyst - South Central District (Entry Level)
Kiewit
Jackson, MS
…Specialist will be an integral part of the month end close out process, and assist with preparing a financial reporting package for project…
Added 2 mins ago
Traveling Senior Commissioning Manager - MSG - Dat
Turner Construction
Jackson, MS
…and Plumbing (MEP) teams for MEP scope to assure checklists, engineering documents, and commissioning activities are successfully completed and follow approved test scripts and…
Added 2 mins ago
Project Coordinator/4078/Jackson
Terracon Consultants, Inc.
Jackson, MS
…services and clearances as needed for projects. Perform other engineering support tasks including development of drawings and directives for proposed boring and test pit locations and…
Added 2 mins ago
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Data Analytics Program Mgr - Business Intelligence
CBRE
Jackson, MS
- $120,000 to $135,000 USD / year
DataAnalytics Program Manager - Business Intelligence
Added 2 mins ago
Data Center Facility Operations Area Director
Meta
Jackson, MS
Own org health as a measured outcome - Meta’s Pulse indicator, attrition, upward feedback, and manager effectiveness - and diagnose and resolve complex health issues spanning multiple teams…
Added 2 mins ago
Manager, Enterprise Communications & Channels
Amentum
Jackson, MS
Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges…
Added 2 mins ago
Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
Honeywell Technologies
Jackson, MS
As a Sr. Construction Manager- Fire Alarm Project Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project…
Added 2 mins ago
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Program Manager, RES (Risk Engineering Solutions)
CBRE
Jackson, MS
- $105,000 to $125,000 USD / year
CBRE is seeking a detail-oriented Program Manager to supportproject planning, management, and execution activities for Amazon's GlobalBuilding Design Risk & Recovery (GBDR) organization,…
Added 2 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Jackson, MS
The AI Operations Administrator is a member of the IT Engineering & Operations function, responsible for the administration, configuration, and day-to-day operation of SitusAMC’s enterprise…
Added 2 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Jackson, MS
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 2 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Jackson, MS
- $105,000 to $125,000 USD / year
CBRE is seeking a detail-oriented Program Manager to supportproject planning, management, and execution activities for Amazon's GlobalBuilding Design Risk & Recovery (GBDR) organization,…
Added 2 mins ago
EG
Program Manager
Eliassen Group
Jackson, MS
- $75 to $80 USD / hour
Create metrics and reports with Data and Analytics, and maintain process repositories in SharePoint.
Added 2 mins ago
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Product Manager, Team Digital Products
Eliassen Group
Jackson, MS
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 9 mins ago
IS
Senior Project Manager
INSPYR Solutions
Merrifield, VA
- $70 to $80 USD / hour
We are seeking an experienced IT Infrastructure Project Manager to lead complex, cross-functional technology initiatives - including cloud migrations, network modernizations, and data…
Added 9 mins ago
RE
Senior Project Manager (Manufacturing)
Rochester Electronics, LLC
Newburyport, MA
- $150,155 USD / year
Rochester Electronics, LLC seeks a Senior Project Manager to work in Newburyport, Massachusetts. The Project Manager position will be part of the Project Management Organization. This…
Added 10 mins ago
Manager, Enterprise Communications & Channels
Amentum
Charleston, WV
Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges…
Added 10 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Charleston, WV
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…

Apple

Manager, Digital Product Operations

Austin, TX, United States
Sunnyvale, CA, United States

The base pay range for this role is between $195,200 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.

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Job details

Pay: The base pay range for this role is between $195,200 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.
Posting language: English
Posted: Nov 4, 2026

Original job description

Summary Are you passionate about building seamless customer experiences and leading high-performing teams at the intersection of digital support and cutting-edge technology? The AppleCare Digital team is looking for an inspiring and driven Manager of Digital Product Operations to lead a team of Program Managers, Technical Product Managers, and Business Analysts. In this role, you will champion the digital experiences millions of customers rely on every day across the Apple Support app, Get Support web, and our next-generation conversational platforms. If you thrive on solving complex operational challenges, developing talent, and turning innovative technology into seamless customer journeys, we invite you to join us.

Description As the Manager of Digital Product Operations, you will lead the team responsible for optimizing, scaling, and executing customer-facing support journeys across our primary digital support channels. You will serve as the strategic operational bridge connecting Product Management, Engineering, Content Strategy, Retail, and Service Operations to bring major product introductions, new feature integrations, and scalable customer experience optimizations to life. In this role, you will foster a collaborative, inclusive environment where your team is empowered to solve complex problems, evolve admin optimization tools, and ensure flawless day-one readiness for new Apple products and global service expansions.

Responsibilities

Lead, coach, and inspire a diverse team of Program Managers, Technical Product Managers, and Business Analysts, fostering a culture of innovation, accountability, and operational excellence. Drive operational readiness and execution for major New Product Introductions (NPI), regular digital app releases, and global expansions across the Apple Support app, web, and conversational channels. Partner closely with Product Management and Engineering teams to integrate scalable business rules engines with next-generation conversational AI and LLM-powered self-service experiences. Establish strong cross-functional partnerships with key stakeholders (Retail, AppleCare, Content Strategy, Service Operations) to evaluate change requests, mitigate operational risks, and optimize end-to-end customer support journeys. Oversee the end-to-end delivery of high-priority sustaining operations, configuration updates, and localized self-service workflows. Champion tooling improvements, workflow automation, and process enhancements to scale team productivity and ensure data integrity across platforms. Leverage data analytics and performance metrics to identify operational bottlenecks, track cost efficiencies, measure customer sentiment, and inform leadership decision-making. Represent the digital operations team in cross-functional reviews and executive forums, communicating complex technical and operational topics with clarity and impact.

Minimum Qualifications 7+ years of experience in digital program/project management, technical product operations, or related digital customer experience operations, with a strong focus on web and iOS applications. Proven experience leading, mentoring, or managing teams of program managers, technical PMs, or business analysts in a dynamic, high-volume environment. Demonstrated track record of managing complex, cross-functional digital initiatives from concept through global operational launch. Strong written, verbal, and executive presentation skills, with the proven ability to influence technical, product, and business partners across organizations. Strong analytical and problem-solving skills, with experience using data to identify root causes, extract actionable insights, and measure business impact.

Preferred Qualifications Experience supporting conversational AI, virtual assistants, or LLM-driven self-service customer support experiences. Direct experience with digital customer service operations, omni-channel support workflows (chat, messaging, web, on-device app, and retail/in-person), or contact center technologies. Proven ability to partner effectively with engineering/IT teams on complex backend architectures, business rules engines, and data integrations. Experience managing high-velocity NPI (New Product Introduction) readiness and critical incident ticketing operations. Demonstrated expertise in workflow automation, administrative tooling evolution, and process optimization. Bachelor’s degree in Business, Computer Science, Engineering, Marketing, or equivalent practical experience; advanced degree (MBA or MS) is a plus.

Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $195,200 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

EEO Statement Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

Accessibility At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Application Deadline Apple accepts applications to this posting on an ongoing basis.

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More about this job

Skills

Customer experience
Workflow
Decision making
Project management
Coaching
Presentation skills
Problem solving
Customer service
Computer science

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