Jobs in the United States

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Added 2 mins ago
1
Staff Developer, Authentication Enablement
1Password
Remote, United States
- $192,000 to $278,000 USD / year
…trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today.…
Added 14 mins ago
Housekeeping Operations Manager
Marriott
SCOTTSDALE, AZ
Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually…
Added 15 mins ago
SA
Mgr Travel Portal Product CRM - HDQ
Southwest Airlines Co.
Dallas, TX
- $142,900 to $158,000 USD / year
The Manager Travel Portal Product CRM leads the strategy and continued evolution of Southwest Business Assist, helping simplify the travel experience for corporate Customers and travel…
Added 16 mins ago
AA
Utilities Allocations / Petitions Management Assistant II
Anne Arundel County
Anne Arundel County, MD
- $33.98 to $66.01 USD / hour
Assists the budget manager with providing data required for the financial model, preparation of the Utility Debt Service Revenue budget, and yearly projections.
Added 16 mins ago
AT
Senior Product Manager - Devices Segmentation
Akamai Technologies, Inc.
Bismarck, ND
- $139,300 to $250,700 USD / year
We protect data centers and connected devices against advanced threats. Our team brings together talented cybersecurity and data center experts. We're always looking for people who…
Added 16 mins ago
HT
Senior Account Manager - Federal Systems, Mission Critical Facilities & Data Centers - | Washington, DC Metro Area (DC, Northern Virginia & Maryland)
Honeywell Technologies
Bismarck, ND
- $144,000 to $215,000 USD / year
YOU MUST HAVE
Added 16 mins ago
HT
Senior Account Manager Federal - Industrial & Strategic Accounts - North and South Carolina
Honeywell Technologies
Bismarck, ND
- $166,000 to $250,000 USD / year
YOU MUST HAVE
Added 16 mins ago
Senior Client Engagement Manager (Post-Pay)
Lyric
Bismarck, ND
…integrity continuum, including Coordination of Benefits (COB), data mining, DRG and coding or clinical chart review, and Lyric's Replay product suite. The position connects client business…
Added 16 mins ago
Project Manager
Maximus
Bismarck, ND
Must have or be able to obtain a TS/SCI clearance
Added 16 mins ago
GA
Director, Architecture and Data
GE Aerospace
Bismarck, ND
- $152,000 to $202,000 USD / year
…and guidelines the delivery process runs inside – while the data it curates is the foundation that process runs on. To make the data foundation real, the role also delivers the Defense &…
Added 16 mins ago
Manager Material Requirements Planning
Caterpillar, Inc.
West Fargo, ND
Caterpillar Remanufacturing Division (Reman) has an exciting opportunity for a Material Requirements Planning Manager located in our Fargo, ND facility. This position maintains production…
Added 16 mins ago
Lead Identity System Engineer
Sanford Health
Bismarck, ND · Fargo, ND
Shift: 8 Hours - Day Shifts
Added 16 mins ago
Production Network Manager, Backbone Engineering
Meta
Bismarck, ND
Meta's global network, comprised of cutting-edge platforms, is looking for a Network Engineering Manager to join the Backbone and Edge Engineering team focused on our Software Defined…
Added 16 mins ago
Information Security Manager - PCI
American Express Global Business Travel
Bismarck, ND
We are seeking a PCI Compliance Manager to own our PCI DSS compliance program from start to finish. In this hands-on role, you will serve as the organization’s subject matter expert on PCI,…
Added 17 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Bismarck, ND
The role combines strong foundations in data architecture, data modelling and data engineering with modern approaches to metadata, semantics, ontologies, knowledge representation, data…
Added 17 mins ago
Field Sales Manager, United States Air Force, United States Space Force, Public Sector
Google
Washington, DC · Reston, VA
Must possess an active Top Secret security clearance
Added 19 mins ago
CO
WWTP Supervisor / WWTP Superintendent (DOQ)
City of Dinuba
Dinuba, CA
- $6,845 to $8,322 USD / month
…without reliance on a standing operations consultant. Specialized engineering, regulatory and other professional assistance is coordinated as needed within approved resources and…
Added 20 mins ago
Material Handler - Forklift - A Shift
Dieomatic Incorporated
Liberty, MO
Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse…
Added 21 mins ago
PATH Program Associate
BD (Becton, Dickinson and Company)
Columbus, NE
…the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find…
Added 21 mins ago
Pilot Plant Controls & Automation Engineer
Conagra Brands
Omaha, NE
Reporting to the Pilot Plant Maintenance Manager, you will conduct daily setup and teardown of pilot plant equipment as well as provide technical leadership and hands-on support for the…
Added 21 mins ago
Senior Procurement Specialist - CoManufacturing
Conagra Brands
Omaha, NE
Number of Days in Office: 3
Added 21 mins ago
GA
Director, Architecture and Data
GE Aerospace
Omaha, NE
- $152,000 to $202,000 USD / year
…and guidelines the delivery process runs inside – while the data it curates is the foundation that process runs on. To make the data foundation real, the role also delivers the Defense &…
Added 21 mins ago
AT
Senior Product Manager - Devices Segmentation
Akamai Technologies, Inc.
Lincoln, NE
- $139,300 to $250,700 USD / year
We protect data centers and connected devices against advanced threats. Our team brings together talented cybersecurity and data center experts. We're always looking for people who…
Added 21 mins ago
Senior Client Engagement Manager (Post-Pay)
Lyric
Lincoln, NE
…integrity continuum, including Coordination of Benefits (COB), data mining, DRG and coding or clinical chart review, and Lyric's Replay product suite. The position connects client business…
Added 21 mins ago
Project Manager
Maximus
Lincoln, NE
Must have or be able to obtain a TS/SCI clearance

Manager, Digital Product Operations

Austin, TX, United States
Sunnyvale, CA, United States

The base pay range for this role is between $195,200 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apply on jobs.apple.com About employer

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Job details

Pay: The base pay range for this role is between $195,200 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.
Posting language: English
Posted: Nov 4, 2026

Original job description

Summary Are you passionate about building seamless customer experiences and leading high-performing teams at the intersection of digital support and cutting-edge technology? The AppleCare Digital team is looking for an inspiring and driven Manager of Digital Product Operations to lead a team of Program Managers, Technical Product Managers, and Business Analysts. In this role, you will champion the digital experiences millions of customers rely on every day across the Apple Support app, Get Support web, and our next-generation conversational platforms. If you thrive on solving complex operational challenges, developing talent, and turning innovative technology into seamless customer journeys, we invite you to join us.

Description As the Manager of Digital Product Operations, you will lead the team responsible for optimizing, scaling, and executing customer-facing support journeys across our primary digital support channels. You will serve as the strategic operational bridge connecting Product Management, Engineering, Content Strategy, Retail, and Service Operations to bring major product introductions, new feature integrations, and scalable customer experience optimizations to life. In this role, you will foster a collaborative, inclusive environment where your team is empowered to solve complex problems, evolve admin optimization tools, and ensure flawless day-one readiness for new Apple products and global service expansions.

Responsibilities

Lead, coach, and inspire a diverse team of Program Managers, Technical Product Managers, and Business Analysts, fostering a culture of innovation, accountability, and operational excellence. Drive operational readiness and execution for major New Product Introductions (NPI), regular digital app releases, and global expansions across the Apple Support app, web, and conversational channels. Partner closely with Product Management and Engineering teams to integrate scalable business rules engines with next-generation conversational AI and LLM-powered self-service experiences. Establish strong cross-functional partnerships with key stakeholders (Retail, AppleCare, Content Strategy, Service Operations) to evaluate change requests, mitigate operational risks, and optimize end-to-end customer support journeys. Oversee the end-to-end delivery of high-priority sustaining operations, configuration updates, and localized self-service workflows. Champion tooling improvements, workflow automation, and process enhancements to scale team productivity and ensure data integrity across platforms. Leverage data analytics and performance metrics to identify operational bottlenecks, track cost efficiencies, measure customer sentiment, and inform leadership decision-making. Represent the digital operations team in cross-functional reviews and executive forums, communicating complex technical and operational topics with clarity and impact.

Minimum Qualifications 7+ years of experience in digital program/project management, technical product operations, or related digital customer experience operations, with a strong focus on web and iOS applications. Proven experience leading, mentoring, or managing teams of program managers, technical PMs, or business analysts in a dynamic, high-volume environment. Demonstrated track record of managing complex, cross-functional digital initiatives from concept through global operational launch. Strong written, verbal, and executive presentation skills, with the proven ability to influence technical, product, and business partners across organizations. Strong analytical and problem-solving skills, with experience using data to identify root causes, extract actionable insights, and measure business impact.

Preferred Qualifications Experience supporting conversational AI, virtual assistants, or LLM-driven self-service customer support experiences. Direct experience with digital customer service operations, omni-channel support workflows (chat, messaging, web, on-device app, and retail/in-person), or contact center technologies. Proven ability to partner effectively with engineering/IT teams on complex backend architectures, business rules engines, and data integrations. Experience managing high-velocity NPI (New Product Introduction) readiness and critical incident ticketing operations. Demonstrated expertise in workflow automation, administrative tooling evolution, and process optimization. Bachelor’s degree in Business, Computer Science, Engineering, Marketing, or equivalent practical experience; advanced degree (MBA or MS) is a plus.

Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $195,200 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

EEO Statement Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

Accessibility At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Application Deadline Apple accepts applications to this posting on an ongoing basis.

Apply on jobs.apple.com About employer

More about this job

Skills

Customer experience
Workflow
Decision making
Project management
Coaching
Presentation skills
Problem solving
Customer service
Computer science

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Work requirements

Jobs in the United States