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Sr. DIM Services Lead
TOMARCO CONTRACTOR SPECIALTIES LLP
Matthews, NC
…coordinated, executable deliverables. The Senior DIM Service Lead oversees fabrication execution from early planning and design coordination through production, delivery, installation…
Added 39 mins ago
Fleet Maintenance Manager - BU
BFI WASTE SERVICES, LLC
Chattanooga, TN
POSITION SUMMARY: The Business Unit Fleet Maintenance Manager is responsible for overseeing up to 5+ maintenance shops and managing multiple teams of technicians, maintenance supervisors…
Added 39 mins ago
Operations Supervisor Hauling
BFI WASTE SERVICES, LLC
Adairsville, GA
…oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The…
Added 39 mins ago
Diesel Mechanic
BFI WASTE SERVICES OF PENNSYLVANIA, LLC
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POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel…
Added 53 mins ago
HO
Registered Nurse Case Manager
Hospice of the West
Phoenix, AZ
- $39 to $45 USD / hour
Collaborative Care Champion: Partner closely with our Clinical Director to assess the eligibility and suitability of clients for our specialized hospice services. Your expertise will guide…
Added 1 hour ago
Regional Operations Director East
ACRT Inc.
Pittsburgh, PA
…by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection,…
Added 1 hour ago
Staffing Account Manager - SOW & Direct Client
Cynet Corp
Remote, United States
We are seeking an experienced Account Manager with strong expertise in SOW management, Time & Materials (T&M) engagements, Staff Augmentation , direct client relationship management, and…
Added 2 hours ago
Professional Services, Program Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Professional Services, Program Manager based in United…
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Senior Product Manager, Data Platform
Curinos Inc
New York, NY
We are seeking a Senior Product Manager to lead the Data Platform pod and own the vision, roadmap and outcomes for the full Curinos Lakehouse on Databricks. The scope runs from ingestion…
Added 2 hours ago
QT
Program Manager
Quantum Technology Group
NC
- $121,000 to $125,000 USD / year
Quantum Technology Group, LLC (QTG) is seeking a highly motivated and skilled Program Manager to support the U.S. Department of Veterans Affairs (VA) Enterprise Load Balancing Solution.
Added 3 hours ago
6533 - Store Manager
Hat World Inc.
Tampa, FL
…customer service by offering their expertise on Lids’ products and…
Added 3 hours ago
5867 - Store Manager
Hat World Inc.
Novi, MI
…customer service by offering their expertise on Lids’ products and…
Added 3 hours ago
AT
B2B Paid Media & Performance Associate
Auto Truck Group LLC
Mount Laurel, NJ
- $72,950 to $103,955 USD / year
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout…
Added 4 hours ago
Manager of Strategy Innovation
Coventry
Remote, United States
Coventry is hiring a Manager of Strategy & Innovation to be the Chief Strategy & Ventures Officer's right hand on the highest-leverage strategic, financial, and transformation work across…
Added 4 hours ago
Manager of Strategy Innovation
Coventry
Remote, United States
Coventry is hiring a Manager of Strategy & Innovation to be the Chief Strategy & Ventures Officer's right hand on the highest-leverage strategic, financial, and transformation work across…
Added 5 hours ago
UO
Executive Assistant
University of Colorado Denver
Boulder, CO
- $80,000 to $98,000 USD / year
…Chancellor for Student Life, the Executive Assistant and Operations Manager serves as a strategic administrative support partner to the Vice Chancellor and a key team member within the…
Added 5 hours ago
Principal Quality Engineer
Twenty-Six Defense
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Partner with the Program Manager to measure and report on program health through each stage-gate phase.
Added 5 hours ago
Senior Construction Manager
IREN
Childress, TX
…America, Europe and APAC. We are seeking a Senior Construction Manager to lead the end-to-end delivery of large-scale, mission-critical data center projects under an owner-operator-GC…
Added 5 hours ago
Email Partnerships Manager
SmartFinancial
Remote, United States
We’re looking for an experienced Email Partnerships Manager to join our performance marketing team and lead the strategy and execution of our third-party email marketing program. This role…
Added 5 hours ago
Program Manager - Alexandria, VA
Military Spouse Jobs & VetJobs
United States
Akima Data Management is seeking a highly qualified Program Manager to lead a multidisciplinary team supporting mission-critical cybersecurity, information technology, and operational…
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Manager, Organizational Development
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Remote, United States
The Manager of Organizational Development will provide a comprehensive range of organizational development services that align with business needs. This role is designed to elevate talent…
Added 5 hours ago
Workstream Project Manager, Revenue Cycle
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Partner with Finance, Revenue Integrity, Patient Financial Services, Clinical Operations, and Information Technology teams to ensure business requirements are accurately reflected in system…
Added 5 hours ago
C|
Sr. Technical Product Manager
Connexity | Skimlinks, a Taboola company
Remote, United States
- $175,000 to $200,000 USD / year
The Role: We're looking for a Senior Technical Product Manager to own two of the highest-leverage areas in our publisher business: the products our enterprise publishers rely on every day,…
Added 5 hours ago
C|
Senior Marketing Manager
Connexity | Skimlinks, a Taboola company
Remote, United States
- $120,000 to $140,000 USD / year
We're looking for a hands-on Senior Marketing Manager to build and scale our US B2B lead and demand generation engine. This role will be responsible for developing multi-channel marketing…
Added 7 hours ago
Global Facilities Manager
Verra Mobility
Mesa, AZ
This role leads maintenance, janitorial, workplace services, moves, adds and changes (MAC), and smaller facilities improvement projects. The manager brings practical facilities expertise to…

Apple

Manager, Digital Product Operations

Austin, TX, United States
Sunnyvale, CA, United States

The base pay range for this role is between $195,200 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.

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Job details

Pay: The base pay range for this role is between $195,200 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.
Posting language: English
Posted: Nov 4, 2026

Original job description

Summary Are you passionate about building seamless customer experiences and leading high-performing teams at the intersection of digital support and cutting-edge technology? The AppleCare Digital team is looking for an inspiring and driven Manager of Digital Product Operations to lead a team of Program Managers, Technical Product Managers, and Business Analysts. In this role, you will champion the digital experiences millions of customers rely on every day across the Apple Support app, Get Support web, and our next-generation conversational platforms. If you thrive on solving complex operational challenges, developing talent, and turning innovative technology into seamless customer journeys, we invite you to join us.

Description As the Manager of Digital Product Operations, you will lead the team responsible for optimizing, scaling, and executing customer-facing support journeys across our primary digital support channels. You will serve as the strategic operational bridge connecting Product Management, Engineering, Content Strategy, Retail, and Service Operations to bring major product introductions, new feature integrations, and scalable customer experience optimizations to life. In this role, you will foster a collaborative, inclusive environment where your team is empowered to solve complex problems, evolve admin optimization tools, and ensure flawless day-one readiness for new Apple products and global service expansions.

Responsibilities

Lead, coach, and inspire a diverse team of Program Managers, Technical Product Managers, and Business Analysts, fostering a culture of innovation, accountability, and operational excellence. Drive operational readiness and execution for major New Product Introductions (NPI), regular digital app releases, and global expansions across the Apple Support app, web, and conversational channels. Partner closely with Product Management and Engineering teams to integrate scalable business rules engines with next-generation conversational AI and LLM-powered self-service experiences. Establish strong cross-functional partnerships with key stakeholders (Retail, AppleCare, Content Strategy, Service Operations) to evaluate change requests, mitigate operational risks, and optimize end-to-end customer support journeys. Oversee the end-to-end delivery of high-priority sustaining operations, configuration updates, and localized self-service workflows. Champion tooling improvements, workflow automation, and process enhancements to scale team productivity and ensure data integrity across platforms. Leverage data analytics and performance metrics to identify operational bottlenecks, track cost efficiencies, measure customer sentiment, and inform leadership decision-making. Represent the digital operations team in cross-functional reviews and executive forums, communicating complex technical and operational topics with clarity and impact.

Minimum Qualifications 7+ years of experience in digital program/project management, technical product operations, or related digital customer experience operations, with a strong focus on web and iOS applications. Proven experience leading, mentoring, or managing teams of program managers, technical PMs, or business analysts in a dynamic, high-volume environment. Demonstrated track record of managing complex, cross-functional digital initiatives from concept through global operational launch. Strong written, verbal, and executive presentation skills, with the proven ability to influence technical, product, and business partners across organizations. Strong analytical and problem-solving skills, with experience using data to identify root causes, extract actionable insights, and measure business impact.

Preferred Qualifications Experience supporting conversational AI, virtual assistants, or LLM-driven self-service customer support experiences. Direct experience with digital customer service operations, omni-channel support workflows (chat, messaging, web, on-device app, and retail/in-person), or contact center technologies. Proven ability to partner effectively with engineering/IT teams on complex backend architectures, business rules engines, and data integrations. Experience managing high-velocity NPI (New Product Introduction) readiness and critical incident ticketing operations. Demonstrated expertise in workflow automation, administrative tooling evolution, and process optimization. Bachelor’s degree in Business, Computer Science, Engineering, Marketing, or equivalent practical experience; advanced degree (MBA or MS) is a plus.

Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $195,200 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

EEO Statement Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

Accessibility At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Application Deadline Apple accepts applications to this posting on an ongoing basis.

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More about this job

Skills

Customer experience
Workflow
Decision making
Project management
Coaching
Presentation skills
Problem solving
Customer service
Computer science

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