Jobs in the United States

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Added 4 mins ago
Enterprise Account Executive - Florida
PagerDuty
Helena, MT
…AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the…
Added 4 mins ago
GA
Sr Technical Program Manager
GE Aerospace
Helena, MT
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
Added 4 mins ago
Platform Engineer - Remote
SitusAMC
Helena, MT
We are seeking a Senior Azure DevOps Administrator to own administration, governance, security, integrations, and continuous improvement of our Microsoft Azure DevOps environment. This role…
Added 8 mins ago
GE
Sr Technical Program Manager
General Electric Company
NY
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
Added 28 mins ago
Senior IT Business Analyst, GLP & GMP
Wave Life Sciences USA, Inc.
Lexington, MA
The Senior IT Business Analyst, GLP (Good Laboratory Practice) and GMP (Good Manufacturing Practice) Systems Manager is responsible for providing business analysis and IT systems support…
Added 30 mins ago
Software Engineering Senior Manager
Wells Fargo Bank, N. A.
CHARLOTTE, NC · SAN LEANDRO, CA
We are seeking a Software Engineering Senior Manager to lead engineering teams responsible for Digital Experience Protection (DEP) capabilities that protect customer interactions from…
Added 34 mins ago
MC
Project Coordinator
Monument Consulting
Richmond, VA
- $25.48 to $27.88 USD / hour
Requirements gathering for VMS configuration, account management program development and integrations
Added 48 mins ago
Treasury Manager
Scout Clean Energy
Boulder, CO
As Scout’s Treasury Manager, you will play a key role in managing the company’s liquidity, banking relationships, financing obligations, and treasury operations across Scout’s growing…
Added 1 hour ago
Manager, Digital Product Operations
Apple
Austin, TX · Sunnyvale, CA
…AppleCare Digital team is looking for an inspiring and driven Manager of Digital Product Operations to lead a team of Program Managers, Technical Product Managers, and Business Analysts. In…
Added 1 hour ago
Senior Project Manager, Scrum Master
Emerald
Remote, United States
Forge (Emerald X) is seeking an experienced Senior Data Platform Project Manager / Agile Scrum Master to lead execution across our enterprise data platform and analytics portfolio. This…
Added 1 hour ago
Business Analyst
Arixa Capital
Los Angeles, CA
Arixa Capital is a leading private real estate lender and alternative investment manager with over $8 billion in originations completed since inception and a servicing portfolio exceeding…
Added 1 hour ago
Sr Product Manager
Ochsner Health
New Orleans, LA
Required – 4 years of experience working as a product manager or other relevant position; significant experience in product lifecycle management and working in agile environment.
Added 1 hour ago
GA
Sr Technical Program Manager
GE Aerospace
New Orleans, LA
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
Added 1 hour ago
AI Technical Program Manager
Félix
United States
Félix is becoming an AI-native company. As our AI Technical Program Manager, you’ll take the AI initiatives leadership prioritizes and drive them from idea to solutions that are deployed,…
Added 1 hour ago
AI Developer Relations Engineer (Copy)
Félix
United States
Félix is becoming an AI-native company. As our AI Technical Program Manager, you’ll take the AI initiatives leadership prioritizes and drive them from idea to solutions that are deployed,…
Added 1 hour ago
AI Technical Program Manager
Félix
NY
Félix is becoming an AI-native company. As our AI Technical Program Manager, you’ll take the AI initiatives leadership prioritizes and drive them from idea to solutions that are deployed,…
Added 1 hour ago
AI Technical Program Manager
Félix
United States
Félix is becoming an AI-native company. As our AI Technical Program Manager, you’ll take the AI initiatives leadership prioritizes and drive them from idea to solutions that are deployed,…
Added 2 hours ago
Programme Manager, M&A Portfolio
London Stock Exchange Group Holdings Inc
NY
As Programme Manager, Engineering M&A – Integration & Synergy Delivery, you will lead end-to-end programme delivery within the Engineering M&A team, delivering the product integrations…
Added 2 hours ago
P
Technical Program Manager
Pontoonglobal
Washington, DC
- $120,000 to $150,000 USD / year
Pontoon Global Solutions is seeking an experienced Technical Program Manager to lead and deliver large-scale SAP projects in Washington, DC. This role is perfect for someone who thrives on…
Added 2 hours ago
KC
FPS Deployment Manager- TLT/SDA
King County
Seattle, WA
- $149,842.99 to $189,934.58 USD / year
King County’s Business Resource Center (BRC) is seeking an experienced, collaborative, and organized FPS Deployment Manager to lead deployment coordination for our enterprise financial…
Added 2 hours ago
Senior Manager, Strategic Project Management
Datasite LLC
Remote, United States
The Senior Manager of Strategic Project Management leads Datasite's highest-priority cross-functional initiatives from definition through delivery, including go-to-market readiness,…
Added 3 hours ago
Director, Change Management Strategy
MedImpact Healthcare Systems Inc.
Remote, United States
Create a practical change tiering model that determines the level of change support required based on program complexity, stakeholder impact, regulatory risk, client/member impact,…
Added 3 hours ago
NetSuite Senior Manager
Highspring
Atlanta, GA
…investments, including New System and Module Implementations, System Integrations, Upgrade Assessments, Application Upgrades, and Business Process…
Added 3 hours ago
NetSuite Senior Manager
Highspring
Dallas, NY · Atlanta, GA · McLean, VA
…investments, including New System and Module Implementations, System Integrations, Upgrade Assessments, Application Upgrades, and Business Process…
Added 3 hours ago
Product Manager, Growth - MarTech
Chime Financial, Inc
San Francisco, CA
We are hiring a Product Manager to join Chime’s Growth team, focused on Marketing Technology. You’ll sit at the intersection of Product, Engineering, Marketing, Analytics, and Data,…

Apple

Manager, Digital Product Operations

Austin, TX, United States
Sunnyvale, CA, United States

The base pay range for this role is between $195,200 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.

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Job details

Pay: The base pay range for this role is between $195,200 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.
Posting language: English
Posted: Nov 4, 2026

Original job description

Summary Are you passionate about building seamless customer experiences and leading high-performing teams at the intersection of digital support and cutting-edge technology? The AppleCare Digital team is looking for an inspiring and driven Manager of Digital Product Operations to lead a team of Program Managers, Technical Product Managers, and Business Analysts. In this role, you will champion the digital experiences millions of customers rely on every day across the Apple Support app, Get Support web, and our next-generation conversational platforms. If you thrive on solving complex operational challenges, developing talent, and turning innovative technology into seamless customer journeys, we invite you to join us.

Description As the Manager of Digital Product Operations, you will lead the team responsible for optimizing, scaling, and executing customer-facing support journeys across our primary digital support channels. You will serve as the strategic operational bridge connecting Product Management, Engineering, Content Strategy, Retail, and Service Operations to bring major product introductions, new feature integrations, and scalable customer experience optimizations to life. In this role, you will foster a collaborative, inclusive environment where your team is empowered to solve complex problems, evolve admin optimization tools, and ensure flawless day-one readiness for new Apple products and global service expansions.

Responsibilities

Lead, coach, and inspire a diverse team of Program Managers, Technical Product Managers, and Business Analysts, fostering a culture of innovation, accountability, and operational excellence. Drive operational readiness and execution for major New Product Introductions (NPI), regular digital app releases, and global expansions across the Apple Support app, web, and conversational channels. Partner closely with Product Management and Engineering teams to integrate scalable business rules engines with next-generation conversational AI and LLM-powered self-service experiences. Establish strong cross-functional partnerships with key stakeholders (Retail, AppleCare, Content Strategy, Service Operations) to evaluate change requests, mitigate operational risks, and optimize end-to-end customer support journeys. Oversee the end-to-end delivery of high-priority sustaining operations, configuration updates, and localized self-service workflows. Champion tooling improvements, workflow automation, and process enhancements to scale team productivity and ensure data integrity across platforms. Leverage data analytics and performance metrics to identify operational bottlenecks, track cost efficiencies, measure customer sentiment, and inform leadership decision-making. Represent the digital operations team in cross-functional reviews and executive forums, communicating complex technical and operational topics with clarity and impact.

Minimum Qualifications 7+ years of experience in digital program/project management, technical product operations, or related digital customer experience operations, with a strong focus on web and iOS applications. Proven experience leading, mentoring, or managing teams of program managers, technical PMs, or business analysts in a dynamic, high-volume environment. Demonstrated track record of managing complex, cross-functional digital initiatives from concept through global operational launch. Strong written, verbal, and executive presentation skills, with the proven ability to influence technical, product, and business partners across organizations. Strong analytical and problem-solving skills, with experience using data to identify root causes, extract actionable insights, and measure business impact.

Preferred Qualifications Experience supporting conversational AI, virtual assistants, or LLM-driven self-service customer support experiences. Direct experience with digital customer service operations, omni-channel support workflows (chat, messaging, web, on-device app, and retail/in-person), or contact center technologies. Proven ability to partner effectively with engineering/IT teams on complex backend architectures, business rules engines, and data integrations. Experience managing high-velocity NPI (New Product Introduction) readiness and critical incident ticketing operations. Demonstrated expertise in workflow automation, administrative tooling evolution, and process optimization. Bachelor’s degree in Business, Computer Science, Engineering, Marketing, or equivalent practical experience; advanced degree (MBA or MS) is a plus.

Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $195,200 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

EEO Statement Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

Accessibility At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Application Deadline Apple accepts applications to this posting on an ongoing basis.

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Skills

Customer experience
Workflow
Decision making
Project management
Coaching
Presentation skills
Problem solving
Customer service
Computer science

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