Jobs in the United States

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Added 1 min ago
MAINTENANCE MANAGER- UNIVERSITY OF SOUTH FLORIDA -ST. PETERSBURG
Compass Group
St. Petersburg, FL
The Maintenance Manager is responsible for planning, directing, and overseeing all facilities engineering and maintenance operations. This role leads maintenance staff, contractors, and…
Added 3 mins ago
Senior DevOps Engineer
Ngo Consulting Partners
Remote, United States
…infrastructure, provide on-call support, and collaborate closely with our engineering team through pair programming. You will be a key contributor to ensuring uptime, stability, and…
Added 3 mins ago
J
Product Manager
Remote, United States
- $175,000 to $185,000 USD / year
At Staritas, we help healthcare organizations make every choice clear. We're looking for a Product Manager to drive the strategy and development of innovative analytics, AI-enabled, and…
Added 3 mins ago
J
Senior Product Manager
Remote, United States
- $175,000 to $185,000 USD / year
At Staritas, we help healthcare organizations make every choice clear. We're looking for a Product Manager to drive the strategy and development of innovative analytics, AI-enabled, and…
Added 3 mins ago
J
Senior Global Product Manager
Remote, United States
- $175,000 to $185,000 USD / year
The Senior Global Product Manager is responsible for developing and executing product strategies that support business growth across domestic and international markets. This role leads…
Added 3 mins ago
J
Senior Product Analytics Manager
Remote, United States
- $175,000 to $185,000 USD / year
At Staritas, we help healthcare organizations make every choice clear. We're looking for a Senior Product Analytics Manager who will be responsible for measuring product performance and…
Added 8 mins ago
M
Director, MAVS Technology & Product
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are looking for a Director Level Technical Program Manager who will sit at the intersection of engineering, risk and strategy with deep cross domain fluency, exceptional communication…
Added 10 mins ago
M
Senior + Technical Program Managers II- Trust Compliance
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $202,200 USD / year
The Senior Technical Program Manager (Compliance Onboarding and Monitoring Lead) owns end-to-end onboarding and continuous compliance readiness outcomes for Microsoft Security services…
Added 10 mins ago
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Principal Datacenter Operations Manager
Microsoft
IL · Chicago, IL · Chicago
- $140,200 to $312,000 USD / year
…directly to the Metro Leader, the Principal Datacenter Operations Manager ensures new and retrofitted datacenter infrastructure is ready for safe, reliable operations; orchestrates…
Added 10 mins ago
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Senior Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
We are seeking an experienced Senior Technical Program Manager with a strong technical foundation in software engineering, data science, machine learning, applied science, or AI engineering…
Added 10 mins ago
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Technical Program Manager II
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
…delivering world-class Surface and Xbox products. As a Technical Program Manager II, you will lead the delivery of complex, cross-functional programs that span both hardware test systems…
Added 10 mins ago
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Senior Software Engineering Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…modules into Microsoft’s AI Platform. As a Senior Software Engineering Manager on our team, you will shape our program’s development lifecycle, establish engineering best practices, and…
Added 11 mins ago
M
Regional Datacenter Business Operations Program Manager
Microsoft
WA · GA · TX · DC · AZ · Redmond, WA · Atlanta, GA · San Antonio, TX · Washington, DC · Phoenix, AZ · Redmond · Atlanta · San Antonio · Washington · Phoenix
- $102,600 to $225,800 USD / year
…cloud services. As a Regional Datacenter Business Operations Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's…
Added 11 mins ago
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Energy Resource Manager
Microsoft
IL · Chicago, IL · Chicago
- $84,400 to $186,600 USD / year
Collaborate and engage with Subject Matter Experts (SMEs) across CO+I and engineering groups to gain program / project insights.
Added 11 mins ago
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Minecraft Regulatory Compliance and Acceleration Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
We are seeking a Regulatory Compliance and Acceleration Program Manager to lead regulatory compliance and acceleration programs for digital safety and responsible AI. Reporting to the…
Added 11 mins ago
M
Senior Customer Experience Program Manager
Microsoft
WA · GA · NC · TX · VA · CA · Redmond, WA · Atlanta, GA · Charlotte, NC · Dallas, TX · Reston, VA · Mountain View, CA · Redmond · Atlanta · Charlotte · Dallas · Reston · Mountain View
- $119,800 to $261,000 USD / year
We are seeking a Senior Customer Engineering Program Manager – AI Operations to define and operationalize the next generation of AI-powered support systems for Azure Engineering Direct…
Added 11 mins ago
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Senior Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…Operations & Efficiency builds the operating system for MSEC so engineering leaders can manage the business, make informed trade-offs, and free capacity for innovation in the age of AI. As…
Added 11 mins ago
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Lease Commissioning Manager - Phoenix, AZ
Microsoft
AZ · Phoenix, AZ · Phoenix
- $119,800 to $261,000 USD / year
Microsoft Cloud Operations and Innovation (CO&I) is the team behind the cloud. Within CO&I, the Engineering Procurement & Construction (EPC) organization is responsible for delivering core…
Added 12 mins ago
M
Technical Program Manager II
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
We are seeking a Technical Program Manager to help drive the programs, processes, and operational mechanisms that enable CDI-ESC to respond effectively at scale. In this role, you will work…
Added 12 mins ago
M
Senior Technical Program Manager
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $119,800 to $261,000 USD / year
Modernize compliance workflows with AI automation that reasons over program and compliance status, risks, evidence and follow-ups, using AI assistants, tool-calling agents,…
Added 12 mins ago
M
Senior Manager - Strategic Operations
Microsoft
United States
- $106,400 to $222,600 USD / year
…customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value…
Added 12 mins ago
M
Senior Field Product GTM Manager
Microsoft
United States
- $106,400 to $222,600 USD / year
…Frontier AI offerings? We are seeking a Product Go-To-Market (GTM) Manager to lead and execute the Americas GTM strategy for Microsoft 365 Suites, including Microsoft 365 E3, Frontline and…
Added 12 mins ago
M
Principal Technical Program Manager
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
The role also drives the strategy and adoption of agentic tools and automation that reduce engineering toil, accelerate remediation, prevent regression, and improve the quality and…
Added 13 mins ago
PHYSICAL SCIENCE TECHNICIAN
United States Fleet Forces Command
Kittery, ME
Added 19 mins ago
Communications Manager, Long Form Editorial
Meta
Honolulu, HI
Communications Manager, Long Form Editorial Responsibilities:

Apple

Manager, Digital Product Operations

Austin, TX, United States
Sunnyvale, CA, United States

The base pay range for this role is between $195,200 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.

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Job details

Pay: The base pay range for this role is between $195,200 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.
Posting language: English
Posted: Nov 4, 2026

Original job description

Summary Are you passionate about building seamless customer experiences and leading high-performing teams at the intersection of digital support and cutting-edge technology? The AppleCare Digital team is looking for an inspiring and driven Manager of Digital Product Operations to lead a team of Program Managers, Technical Product Managers, and Business Analysts. In this role, you will champion the digital experiences millions of customers rely on every day across the Apple Support app, Get Support web, and our next-generation conversational platforms. If you thrive on solving complex operational challenges, developing talent, and turning innovative technology into seamless customer journeys, we invite you to join us.

Description As the Manager of Digital Product Operations, you will lead the team responsible for optimizing, scaling, and executing customer-facing support journeys across our primary digital support channels. You will serve as the strategic operational bridge connecting Product Management, Engineering, Content Strategy, Retail, and Service Operations to bring major product introductions, new feature integrations, and scalable customer experience optimizations to life. In this role, you will foster a collaborative, inclusive environment where your team is empowered to solve complex problems, evolve admin optimization tools, and ensure flawless day-one readiness for new Apple products and global service expansions.

Responsibilities

Lead, coach, and inspire a diverse team of Program Managers, Technical Product Managers, and Business Analysts, fostering a culture of innovation, accountability, and operational excellence. Drive operational readiness and execution for major New Product Introductions (NPI), regular digital app releases, and global expansions across the Apple Support app, web, and conversational channels. Partner closely with Product Management and Engineering teams to integrate scalable business rules engines with next-generation conversational AI and LLM-powered self-service experiences. Establish strong cross-functional partnerships with key stakeholders (Retail, AppleCare, Content Strategy, Service Operations) to evaluate change requests, mitigate operational risks, and optimize end-to-end customer support journeys. Oversee the end-to-end delivery of high-priority sustaining operations, configuration updates, and localized self-service workflows. Champion tooling improvements, workflow automation, and process enhancements to scale team productivity and ensure data integrity across platforms. Leverage data analytics and performance metrics to identify operational bottlenecks, track cost efficiencies, measure customer sentiment, and inform leadership decision-making. Represent the digital operations team in cross-functional reviews and executive forums, communicating complex technical and operational topics with clarity and impact.

Minimum Qualifications 7+ years of experience in digital program/project management, technical product operations, or related digital customer experience operations, with a strong focus on web and iOS applications. Proven experience leading, mentoring, or managing teams of program managers, technical PMs, or business analysts in a dynamic, high-volume environment. Demonstrated track record of managing complex, cross-functional digital initiatives from concept through global operational launch. Strong written, verbal, and executive presentation skills, with the proven ability to influence technical, product, and business partners across organizations. Strong analytical and problem-solving skills, with experience using data to identify root causes, extract actionable insights, and measure business impact.

Preferred Qualifications Experience supporting conversational AI, virtual assistants, or LLM-driven self-service customer support experiences. Direct experience with digital customer service operations, omni-channel support workflows (chat, messaging, web, on-device app, and retail/in-person), or contact center technologies. Proven ability to partner effectively with engineering/IT teams on complex backend architectures, business rules engines, and data integrations. Experience managing high-velocity NPI (New Product Introduction) readiness and critical incident ticketing operations. Demonstrated expertise in workflow automation, administrative tooling evolution, and process optimization. Bachelor’s degree in Business, Computer Science, Engineering, Marketing, or equivalent practical experience; advanced degree (MBA or MS) is a plus.

Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $195,200 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

EEO Statement Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

Accessibility At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Application Deadline Apple accepts applications to this posting on an ongoing basis.

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More about this job

Skills

Customer experience
Workflow
Decision making
Project management
Coaching
Presentation skills
Problem solving
Customer service
Computer science

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