Jobs in the United States

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Added 1 min ago
Project Manager (IT-IA-IM Prog/Proj Mgr II) (Government)
AT&T Technical Services Company, Inc.
Remote, United States
AT&T has an opening for a Project Manager (PjM): To support the National Security Sector in providing information technology upgrades.
Added 15 mins ago
VH
Registered Nurse - DEPUTY ASSOCIATE DIRECTOR FOR PATIENT CARE SERVICE
Veterans Health Administration
Togus, ME
- $191,178 to $228,000 USD / year
Functions as member of the senior executive leadership team of the organization for strategic planning, organizational assessment, and program development;
Added 19 mins ago
FA
Program Manager
Federal Aviation Administration
Oakland, CA
- $139,739 to $216,637 USD / year
Serves as first level Manager of an assigned workforce consisting of Management and Program Analysts and/or assistants, Administrative Officers, Technical Specialists, Logistics & Material…
Added 22 mins ago
FL
Training Administrator
Federal Law Enforcement Training Centers
Glynco, GA
- $74,978 to $116,362 USD / year
"The Federal Law Enforcement Training Centers (FLETC), through strategic partnerships, prepares the federal law enforcement community to safeguard America's people, property, and…
Added 29 mins ago
VH
Healthcare Engineer
Veterans Health Administration
West Haven, CT
- $75,004 to $169,384 USD / year
Serve as healthcare engineering advisor, consultant, designer, contract administrator, project manager, construction coordinator, and instructor throughout project design and construction.
Added 29 mins ago
OA
Supervisor Traffic Management Specialist
Other Agencies and Independent Organizations
Rosslyn, VA
- $121,785 to $158,322 USD / year
…Manages the development, direction and control of a broad and complex travel and transportation program and personal property claims for the Department. | Ensures that the plans, policies,…
Added 31 mins ago
OO
Environmental Protection Specialist (PFAS Cleanup Program Manager)
Office of the Secretary of Defense
Pentagon, Arlington, VA
- $143,913 to $197,200 USD / year
…Installations, and Environment). Provides policy development, strategic planning, determinations of requirements, oversight of program implementation, and program advocacy for DoW's…
Added 33 mins ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Pierre, SD
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 37 mins ago
AM
Supervisory Agricultural Marketing Specialist (General)
Agricultural Marketing Service
Kansas City, MO
- $127,829 to $166,182 USD / year
The duties may include, but are not limited to: | Develops and oversees the implementation of operational policies and program activities on a national level in the administration of a…
Added 37 mins ago
ND
SUPERVISORY ISMO PROGRAM MANAGER
National Defense University
Fort McNair, DC
- $121,785 to $158,322 USD / year
…budget formulation, management, execution, and reporting for all program operations, as well as logistical and civilian pay costs incurred by ISMO and NDU in support of international…
Added 40 mins ago
AF
HISTORIAN
Air Force Civilian Career Training
Joint Base Anacostia-Bolling, DC
- $121,785 to $158,322 USD / year
Performs Career Broadening assignments involved in Program Management, Strategic Planning, and Air Staff Action Officer Operations for the Air Force History and Museums Program Office…
Added 53 mins ago
II
VP, Contract Surety Underwriting
IAT Insurance Group, Inc
Greenwood Village, CO · Cheshire, CT · Kansas City, MO · Jersey City, NJ · Hunt Valley, MD · Hudson Farm, NJ · Houston, TX · Birmingham, AL · Alpharetta, GA · Tampa, FL · Orlando, FL · Virginia Beach, VA · Milwaukee, WI · Wayne, PA · Williamsville, NY · Scottsdale, AZ · Raleigh, NC · St. Petersburg, FL · Sarasota, FL · Rolling Meadows, IL · Overland Park, KS · Omaha, NE · Newark Riverfront, NJ · New York City, NY · Plano, TX · Newark, NJ · Naperville, IL
- $175,000 to $290,000 USD / year
…Surety participates in planning growth and coordinating the strategic plan of the organization. Being able to effectively integrate, coordinate and cooperate with the other functional…
Added 56 mins ago
Engineering Program Manager
Cisco Systems, Inc.
Milpitas, CA
We empower the organization by leading high-stakes, large-scale programs that require managing complex cross-functional interdependencies. We champion operational excellence by implementing…
Added 1 hour ago
J
Senior Project Manager, Scrum Master
Jobgether
Remote, United States
- $130,000 to $140,000 USD / year
The Senior Project Manager, Scrum Master will lead the successful delivery of enterprise data platform, analytics, and business intelligence initiatives within a dynamic technology…
Added 1 hour ago
DO
Budget Analyst
Department of Water Resources
CA
- $3,861 to $6,276 USD / month
At the Analyst II level, under the direction of the Supervisor I and with guidance from the Field Division Manager, the Analyst II is responsible for independently performing a wide variety…
Added 1 hour ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Cheyenne, WY
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 1 hour ago
Sr Portfolio Manager
Jobgether
Remote, United States
The Senior Portfolio Manager will provide strategic leadership and operational oversight across a portfolio of federal government programs, ensuring successful delivery, financial…
Added 1 hour ago
S
Digital Solutions Delivery Manager
Saint-Gobain
NORTHBORO, MA
- $102,000 to $158,000 USD / year
The Digital Solutions Delivery Manager will lead the delivery of digital applications and technical implementations within the R&D organization and CertainTeed Business Units turning…
Added 1 hour ago
Director, Internal Audit
J&J Family of Companies
Raynham, MA
…in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.…
Added 1 hour ago
Clinical Regulatory Compliance Manager
Dana-Farber Cancer Institute
BROOKLINE, MA
The Regulatory Compliance Manager at Dana-Farber is responsible for coordinating and leading regulatory compliance activities across all sites. This role is crucial in managing…
Added 1 hour ago
Specialty Pharmacy Liaison
Beth Israel Lahey Health
Westwood, MA
Manage multiple strategic initiatives simultaneously and reprioritize where necessary and independently and effectively resolves complex accounts, and determine methods and procedures on…
Added 1 hour ago
Senior Financial Analyst, Commercial Finance Global Consolidation
J&J Family of Companies
Danvers, MA
…in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.…
Added 1 hour ago
Sr. Global Category Manager - Sensors and Pneumatics, Electromechanical Strategic Sourcing Team
Amazon
North Reading, MA · N Reading, MA
The Strategic Sourcing team is seeking an experienced Sr. Global Category Manager for Sensors and Pneumatics (Robotics Applications) with a strong technical background in sensor…
Added 1 hour ago
FM
Sr QMSR Manager
Fresenius Medical Care
Waltham, MA
- $122,000 to $205,000 USD / year
…immediate operations with potential company-wide effect. Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining…
Added 1 hour ago
Senior Manager, Agile Delivery
Pegasystems
Waltham, MA
…collaboration, transparency, and continuous improvement. As Senior Manager, Agile Delivery, you will lead and develop a team of Agile Delivery professionals while helping evolve how work is…

Apple

Manager, Digital Product Operations

Austin, TX, United States
Sunnyvale, CA, United States

The base pay range for this role is between $195,200 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.

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Job details

Pay: The base pay range for this role is between $195,200 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.
Posting language: English
Posted: Nov 4, 2026

Original job description

Summary Are you passionate about building seamless customer experiences and leading high-performing teams at the intersection of digital support and cutting-edge technology? The AppleCare Digital team is looking for an inspiring and driven Manager of Digital Product Operations to lead a team of Program Managers, Technical Product Managers, and Business Analysts. In this role, you will champion the digital experiences millions of customers rely on every day across the Apple Support app, Get Support web, and our next-generation conversational platforms. If you thrive on solving complex operational challenges, developing talent, and turning innovative technology into seamless customer journeys, we invite you to join us.

Description As the Manager of Digital Product Operations, you will lead the team responsible for optimizing, scaling, and executing customer-facing support journeys across our primary digital support channels. You will serve as the strategic operational bridge connecting Product Management, Engineering, Content Strategy, Retail, and Service Operations to bring major product introductions, new feature integrations, and scalable customer experience optimizations to life. In this role, you will foster a collaborative, inclusive environment where your team is empowered to solve complex problems, evolve admin optimization tools, and ensure flawless day-one readiness for new Apple products and global service expansions.

Responsibilities

Lead, coach, and inspire a diverse team of Program Managers, Technical Product Managers, and Business Analysts, fostering a culture of innovation, accountability, and operational excellence. Drive operational readiness and execution for major New Product Introductions (NPI), regular digital app releases, and global expansions across the Apple Support app, web, and conversational channels. Partner closely with Product Management and Engineering teams to integrate scalable business rules engines with next-generation conversational AI and LLM-powered self-service experiences. Establish strong cross-functional partnerships with key stakeholders (Retail, AppleCare, Content Strategy, Service Operations) to evaluate change requests, mitigate operational risks, and optimize end-to-end customer support journeys. Oversee the end-to-end delivery of high-priority sustaining operations, configuration updates, and localized self-service workflows. Champion tooling improvements, workflow automation, and process enhancements to scale team productivity and ensure data integrity across platforms. Leverage data analytics and performance metrics to identify operational bottlenecks, track cost efficiencies, measure customer sentiment, and inform leadership decision-making. Represent the digital operations team in cross-functional reviews and executive forums, communicating complex technical and operational topics with clarity and impact.

Minimum Qualifications 7+ years of experience in digital program/project management, technical product operations, or related digital customer experience operations, with a strong focus on web and iOS applications. Proven experience leading, mentoring, or managing teams of program managers, technical PMs, or business analysts in a dynamic, high-volume environment. Demonstrated track record of managing complex, cross-functional digital initiatives from concept through global operational launch. Strong written, verbal, and executive presentation skills, with the proven ability to influence technical, product, and business partners across organizations. Strong analytical and problem-solving skills, with experience using data to identify root causes, extract actionable insights, and measure business impact.

Preferred Qualifications Experience supporting conversational AI, virtual assistants, or LLM-driven self-service customer support experiences. Direct experience with digital customer service operations, omni-channel support workflows (chat, messaging, web, on-device app, and retail/in-person), or contact center technologies. Proven ability to partner effectively with engineering/IT teams on complex backend architectures, business rules engines, and data integrations. Experience managing high-velocity NPI (New Product Introduction) readiness and critical incident ticketing operations. Demonstrated expertise in workflow automation, administrative tooling evolution, and process optimization. Bachelor’s degree in Business, Computer Science, Engineering, Marketing, or equivalent practical experience; advanced degree (MBA or MS) is a plus.

Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $195,200 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

EEO Statement Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

Accessibility At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Application Deadline Apple accepts applications to this posting on an ongoing basis.

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More about this job

Skills

Customer experience
Workflow
Decision making
Project management
Coaching
Presentation skills
Problem solving
Customer service
Computer science

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