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Divisional Finance Manager
SHELTER PRODUCTS INC
Daphne, AL
This position combines financial analysis, business operations, process improvement, and team leadership. The ideal candidate is an analytical, results-oriented professional who can…
Added 1 min ago
Sr. Process Engineer, R1 Body AI/ML
Rivian
Normal, IL
Added 3 mins ago
MF
Store Sales Manager
Mattress Firm, Inc
Wilmington, DE
- $66,000 to $81,000 USD / year
The store manager leads Mattress Firm's vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in…
Added 4 mins ago
O
Principal Network Developer
Oracle
Seattle, WA · Santa Clara, CA · Reston, VA · Austin, TX · Nashville, TN
- $102,300 to $209,500 USD / year
…decommissions, and capacity expansions. The team also drives automation, process improvements, and tool development in collaboration with Network Automation to enhance…
Added 4 mins ago
Site Experience Attendant
CLYDESDALE HOLDING LLC DBA CALIBER CAR WASH
Durham, NC
…every stage of the car wash visit. This role combines customer service, membership sales, tunnel operations, and site maintenance into one dynamic position designed to provide operational…
Added 5 mins ago
Mgr Infrastructure Solutions
CPS Energy
San Antonio, TX
The Manager of Infrastructure Solutions develops strategy, identifies IT changes that impact business process and unifies merging technologies in the enterprise. This would include Cloud,…
Added 5 mins ago
CH
Operations Manager
CVS Health
West Bloomfield, MI
- $19 to $29 USD / hour
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and…
Added 5 mins ago
CH
Operations Manager
CVS Health
Austin, TX
- $18 to $28 USD / hour
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and…
Added 5 mins ago
IC
Store Operations Manager (GM)
Insomnia Cookies
United States
- $25 to $30 USD / hour
As a Bakery Operations Manager at Insomnia Cookies, you’re not just managing a bakery. You’re building a team, creating the experience our guests come back for and owning the results of…
Added 5 mins ago
H
Senior Maintenance Manager
Heatherwood
Manorville, NY
- $100,000 to $125,000 USD / year
…inspire a genuine sense of community. As a Senior Maintenance Manager, you are responsible for leading the maintenance operations of the community while ensuring excellent service delivery,…
Added 5 mins ago
IT Infrastructure Manager
FGS-WI LLC
Aurora, IL
Freedom is proud to be one of the largest, privately held direct mail service providers in the United States. We are a family-owned business entering our 40th year in operation and are…
Added 6 mins ago
Gerente General Bilingüe
Community Choice Financial Family of Brands
Tucson, AZ
As a General Manager, you will lead the success of your store and team by setting the bar high for performance and providing the white glove experience our customers expect. You will coach,…
Added 6 mins ago
Plant Manager
Novolex
City of Industry, CA
The Plant Manager for our facility in City of Industry, California will be responsible for leading daily operations of this site. S/he will lead a cross-functional team to deliver on,…
Added 6 mins ago
Human Resources Manager
Novolex
Frankfort, IL
The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These…
Added 7 mins ago
Operations Manager
Hagerstown, MD
NewCold is seeking a Operations Manager to support warehouse to effectively manage the warehouse
Added 9 mins ago
Library Administrative Coord
County of Mecklenburg, NC
Charlotte, NC
responsible for supporting key service areas at Main Library, including
Added 11 mins ago
CC
General Manager
Community Choice Financial Family of Brands
Terre Haute, IN
- $19.25 USD / hour
As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily…
Added 11 mins ago
CC
General Manager
Community Choice Financial Family of Brands
Kentwood, MI
- $19.25 USD / hour
As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily…
Added 11 mins ago
CC
General Manager
Community Choice Financial Family of Brands
Payson, AZ
- $24 USD / hour
As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily…
Added 12 mins ago
Americas Logistics- Delivery Exception Manager
Apple
Austin, TX
Shift the team from reactive case resolution to upstream defect prevention, driving root causes to closure and building fixes into process, policy, and training.
Added 14 mins ago
BW
Member Experience Supervisor Full Time
BJ's Wholesale Club, Inc.
Oaks, PA
- Full-time
Working closely with the Assistant Club Manager of Member Experience, the Member Experience Supervisor is responsible for providing leadership and direction within the club and driving club…
Added 15 mins ago
Production Manager - Weekend Shift
VERUS AEROSPACE FINANCE INC
Wichita, KS
The Production Manager is in charge of the day-to-day operations of manufacturing. Responsible for building a high-performing workforce, the effective use of all the manufacturing equipment…
Added 15 mins ago
MA
Branch Manager
Manufacturers and Traders Trust Co
Hockessin, DE
- $82,100 to $136,900 USD / year
This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and leads team in the overall operations of the branch. Branch…
Added 15 mins ago
MA
Senior Branch Manager
Manufacturers and Traders Trust Co
Wilmington, DE
- $98,500 to $164,100 USD / year
This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and leads team in the overall operations of the branch. Senior…
Added 17 mins ago
NALP Career Fair-Nationwide Openings
Ewing Outdoor Supply
Remote, United States
You will gain operations experience working alongside our Branch Service Professionals learning counter sales, shipping, and receiving. Shadowing and performing the duties of a Branch…

Apple

Americas Logistics- Delivery Exception Manager

Austin, TX, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Summary Every Apple product is a promise to a customer. When that promise breaks somewhere between our dock and their door, we find out why, and we make sure it doesn't happen again. The AMR Delivery Exception Management (DEM) team finds the defects behind delivery exceptions, losses, and damage, recovers value through carrier claims, and prevents repeat issues before they reach the customer. We are looking for an experienced people leader to move the team from resolving exceptions one case at a time to preventing them across the Americas network.

You will lead a team of analysts, partner with senior leaders across Logistics, Finance, Product Security, AppleCare, and our carrier partners, and lead the business side of a next-generation platform that automates investigations and standardizes how exceptions are handled. If you build strong teams, follow the data to the root cause, and can change minds in difficult conversations, we'd love to hear from you!

Description Lead the Americas DEM team, owning results for exception management, carrier claims and recovery, and loss investigations, including budget, methods, and staffing. Set operating objectives, performance standards, and a tiered review cadence for exceptions, claims, and loss, with clear owners and success criteria. Develop and carry out exception, claims, and credit policies that affect DEM and the wider Apple logistics network. Define and publish the DEM scorecard, including exception rate, loss and credit exposure, claims recovery, claim cycle time, and repeat defects. Shift the team from reactive case resolution to upstream defect prevention, driving root causes to closure and building fixes into process, policy, and training. Lead carrier performance management, including quarterly business reviews, recovery targets, and joint data visibility. Partner with Product Security on high-value shipment risk, theft and loss trends, carrier vetting, and freight security controls. Sponsor a next-generation exception management platform and automation roadmap from the business side. You will own requirements, connect data across order, shipment, carrier, claims, and service systems, and drive adoption across sites and carriers. Serve as DEM's point of contact for Logistics Operations, Finance, AppleCare, Reseller, Retail, and carrier partners, and present performance to senior management and executives as clear decisions and actions. Lead DEM readiness for peak events such as New Product Introductions and Order By Deliver By, and partner with Inventory Control on shared root causes and cross-coverage. Hire, develop, and coach analysts, building bench strength through cross-training and rotation, and growing senior analysts to lead work streams.

What Success Looks Like (6 to 12 Months)

-A consistent review cadence runs with clear owners and documented root-cause closure. -The weekly DEM scorecard shows measurable improvement in loss exposure, claims recovery, and repeat defects. -At least one top recurring failure mode has been fixed upstream with a carrier or logistics partner. -The next-generation platform is delivered on plan, and automation is returning measurable analyst hours to prevention work. -The team operates as one cross-trained Americas function, with documented SOPs and a development plan for every team member.

Minimum Qualifications Bachelor's degree in Supply Chain, Engineering, Business, Finance, Economics, or a related field. 10 or more years of experience in Transportation, Supply Chain, Logistics, or Operations, including 5 or more years of people leadership. Proven experience leading logistics or supply chain operations teams, ideally in delivery exception management, carrier claims, loss prevention, or freight security. Track record of setting objectives, managing budgets and staffing, and running multi-site or multi-carrier programs with clear cadence and governance. Deep end to end knowledge of inbound, outbound, forward, and reverse logistics, and of how carrier, claims, and service processes connect. Strong data judgment, using analytics to find root causes and quantify financial exposure, with comfort reviewing technical queries and BI dashboards. Executive-level communication skills and the ability to influence senior leaders, carriers, and partners in sensitive situations while preserving the relationship.

Preferred Qualifications MBA or advanced degree. Experience leading automation, agentic workflows, or systems integration projects with IT, from requirements through adoption. Lean Six Sigma or equivalent continuous improvement experience. Background supporting Reseller, Retail, and Online channels across a multi-DC footprint. Familiarity with inventory control or reconciliation.

EEO Statement Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

Accessibility At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Application Deadline Apple accepts applications to this posting on an ongoing basis.

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Skills

Logistics
DEM
Performance management
Inventory management
Supply chain management
Leadership
Loss prevention
Communication skills
Lean manufacturing
Process improvement

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