Jobs in the United States

25+ jobs

Save this search

Added just now
Valve Repair Technician II
Team Inc.
Paulsboro, NJ
…trouble-shooting in shop and field environments. Directly reports to the Operations…
Added 1 min ago
District Manager
Securitas Security Services
Indianapolis, IN
As a District Manager, you will be responsible for leading a large, diverse, high-volume multi‑unit book of business, overseeing multiple sites while strengthening the business through…
Added 1 min ago
Operations Manager
Eastman
Fieldale, VA
Join our Martinsville team as an experienced Operations Manager. Reporting to the Site Manager, you’ll play a key role in creating a safe, reliable, and efficient operation - while…
Added 1 min ago
Store Assistant Manager
CK Circle K Stores Inc.
United States
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added 1 min ago
Assistant Manager
CK Circle K Stores Inc.
United States
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added 1 min ago
Assistant Manager
CK Circle K Stores Inc.
United States
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added 1 min ago
Assistant Manager
CK Circle K Stores Inc.
United States
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added 1 min ago
Food Prep
CK Circle K Stores Inc.
United States
Deliveries are validated by verifying invoices; reviewing discrepancies with Store Manager; delivers outdated merchandise to Store Manager to ensure what the store is being charged verifies…
Added 1 min ago
Assistant Manager
CK Circle K Stores Inc.
United States
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added 1 min ago
Assistant Manager
CK Circle K Stores Inc.
United States
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added 1 min ago
Customer Service Representative
CK Circle K Stores Inc.
United States
Notifies Store Manager of any equipment failure or maintenance/supply needs.
Added 1 min ago
Store Assistant Manager
CK Circle K Stores Inc.
United States
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
Added 1 min ago
Team Member
CK Circle K Stores Inc.
United States
Notifies Store Manager of any equipment failure or maintenance/supply needs.
Added 1 min ago
Agent Supervisor
i3 Verticals
Sulphur Springs, TX
Support the Call Center Supervisor and Operations Manager with administrative tasks as needed.
Added 2 mins ago
Environmental Services Manager, Day Shift, Environmental Services
Shady Grove Medical Center
Rockville, MD
Adventist HealthCare seeks to hire an experienced Environmental Services Manager who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual…
Added 2 mins ago
Distribution Center Warehouse Associate - Inbound 2:30pm - 11:00pm
Border States
Fargo, ND
…area are essential to supporting efficient distribution center…
Added 2 mins ago
Distribution Center Warehouse Associate - Inbound 2:30pm - 11:00pm
Border States
Fargo, ND
…area are essential to supporting efficient distribution center…
Added 2 mins ago
Distribution Center Warehouse Associate - Inbound 2:30pm - 11:00pm
Border States
Fargo, ND
…area are essential to supporting efficient distribution center…
Added 2 mins ago
Distribution Center Warehouse Associate - Inbound 2:30pm - 11:00pm
Border States
Fargo, ND
…area are essential to supporting efficient distribution center…
Added 2 mins ago
Distribution Center Warehouse Associate - Outbound 6:30am - 3:00pm
Border States
Fargo, ND
…are key aspects of the role in supporting smooth warehouse…
Added 2 mins ago
Distribution Center Warehouse Associate - Outbound 6:30am - 3:00pm
Border States
Fargo, ND
…are key aspects of the role in supporting smooth warehouse…
Added 2 mins ago
Distribution Center Warehouse Associate - Outbound 6:30am - 3:00pm
Border States
Fargo, ND
…are key aspects of the role in supporting smooth warehouse…
Added 2 mins ago
Laboratory Manager, Chemical & Biomolecular Engineering
University of Delaware
Newark, DE
Given the complexity of CBE’s research activities, laboratory and building safety are essential to the department’s operations. The use of hazardous chemicals, specialized equipment, and…
Added 2 mins ago
Distribution Center Warehouse Associate - Inbound 6:30am - 3:00pm
Border States
Fargo, ND
…area are essential to supporting efficient distribution center…
Added 2 mins ago
Assortment Planner - Mens Tailored, Dress Shirts, Neckwear
Macy's
New York, NY · NY
Oversee the allocation process, confirming store matrix and applying Min/Max at the Style level.

Apple

Americas Logistics- Delivery Exception Manager

Austin, TX, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Summary Every Apple product is a promise to a customer. When that promise breaks somewhere between our dock and their door, we find out why, and we make sure it doesn't happen again. The AMR Delivery Exception Management (DEM) team finds the defects behind delivery exceptions, losses, and damage, recovers value through carrier claims, and prevents repeat issues before they reach the customer. We are looking for an experienced people leader to move the team from resolving exceptions one case at a time to preventing them across the Americas network.

You will lead a team of analysts, partner with senior leaders across Logistics, Finance, Product Security, AppleCare, and our carrier partners, and lead the business side of a next-generation platform that automates investigations and standardizes how exceptions are handled. If you build strong teams, follow the data to the root cause, and can change minds in difficult conversations, we'd love to hear from you!

Description Lead the Americas DEM team, owning results for exception management, carrier claims and recovery, and loss investigations, including budget, methods, and staffing. Set operating objectives, performance standards, and a tiered review cadence for exceptions, claims, and loss, with clear owners and success criteria. Develop and carry out exception, claims, and credit policies that affect DEM and the wider Apple logistics network. Define and publish the DEM scorecard, including exception rate, loss and credit exposure, claims recovery, claim cycle time, and repeat defects. Shift the team from reactive case resolution to upstream defect prevention, driving root causes to closure and building fixes into process, policy, and training. Lead carrier performance management, including quarterly business reviews, recovery targets, and joint data visibility. Partner with Product Security on high-value shipment risk, theft and loss trends, carrier vetting, and freight security controls. Sponsor a next-generation exception management platform and automation roadmap from the business side. You will own requirements, connect data across order, shipment, carrier, claims, and service systems, and drive adoption across sites and carriers. Serve as DEM's point of contact for Logistics Operations, Finance, AppleCare, Reseller, Retail, and carrier partners, and present performance to senior management and executives as clear decisions and actions. Lead DEM readiness for peak events such as New Product Introductions and Order By Deliver By, and partner with Inventory Control on shared root causes and cross-coverage. Hire, develop, and coach analysts, building bench strength through cross-training and rotation, and growing senior analysts to lead work streams.

What Success Looks Like (6 to 12 Months)

-A consistent review cadence runs with clear owners and documented root-cause closure. -The weekly DEM scorecard shows measurable improvement in loss exposure, claims recovery, and repeat defects. -At least one top recurring failure mode has been fixed upstream with a carrier or logistics partner. -The next-generation platform is delivered on plan, and automation is returning measurable analyst hours to prevention work. -The team operates as one cross-trained Americas function, with documented SOPs and a development plan for every team member.

Minimum Qualifications Bachelor's degree in Supply Chain, Engineering, Business, Finance, Economics, or a related field. 10 or more years of experience in Transportation, Supply Chain, Logistics, or Operations, including 5 or more years of people leadership. Proven experience leading logistics or supply chain operations teams, ideally in delivery exception management, carrier claims, loss prevention, or freight security. Track record of setting objectives, managing budgets and staffing, and running multi-site or multi-carrier programs with clear cadence and governance. Deep end to end knowledge of inbound, outbound, forward, and reverse logistics, and of how carrier, claims, and service processes connect. Strong data judgment, using analytics to find root causes and quantify financial exposure, with comfort reviewing technical queries and BI dashboards. Executive-level communication skills and the ability to influence senior leaders, carriers, and partners in sensitive situations while preserving the relationship.

Preferred Qualifications MBA or advanced degree. Experience leading automation, agentic workflows, or systems integration projects with IT, from requirements through adoption. Lean Six Sigma or equivalent continuous improvement experience. Background supporting Reseller, Retail, and Online channels across a multi-DC footprint. Familiarity with inventory control or reconciliation.

EEO Statement Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

Accessibility At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Application Deadline Apple accepts applications to this posting on an ongoing basis.

Apply About employer

More about this job

Skills

Logistics
DEM
Performance management
Inventory management
Supply chain management
Leadership
Loss prevention
Communication skills
Lean manufacturing
Process improvement

Report this job