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Lead, Digital Marketing
Harrow, Inc.
United States
Define segmentation, personalization, and channel mix rules using Analytics.
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Head, Marketing & Commercial Operations
Harrow, Inc.
United States
…and production, sample and transparency compliance, marketing analytics, martech, and alliance management. Single point of accountability for campaign speed-to-field and promotional…
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Brand Marketer, Retina Products
Harrow, Inc.
United States
Proficiency with Salesforce, Pardot/HubSpot/etc., Power BI, and Google Analytics; Adobe Suite a plus.
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Brand Marketer, Ophthalmic Surgery Products
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United States
Proficiency with Salesforce, Pardot/HubSpot/etc., Power BI, and Google Analytics; Adobe Suite a plus.
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Brand Marketer, Ocular Surface Products
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United States
Proficiency with Salesforce, Pardot/HubSpot/etc., Power BI, and Google Analytics; Adobe Suite a plus.
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IL
Sr Business Analyst
ID Logistics
Remote, United States
- $92,000 to $120,000 USD / year
Bachelor’s degree in Business Analytics, Information Systems, Supply Chain, Industrial Engineering, Computer Science, or a related field, or equivalent relevant experience.
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Software Engineer III
Reflexive Concepts
Columbia, MD
…complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time systems, and business…
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Software Engineer (On-site, Aurora, CO)
Metron
Aurora, CO
…complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time systems, and business…
Added 1 min ago
Principal Enterprise Architect
Coke Florida
Tampa, FL
Ensure data and application architectures support scalability, analytics, and compliance.
Added 2 mins ago
HW
5211 - Seasonal Sales Help
Hat World Inc.
Woodbridge, VA
- $12.77 to $17 USD / hour
…criminal record information, and demographic data used for analytics and…
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Principal, Stores Media Strategy
Macy's
New York, NY · NY
Partner with Analytics and Measurement teams to develop reporting and measurement approaches for local store and tourism programs.
Added 2 mins ago
Chief Research Enablement Officer (CREO)
Harvard University
Cambridge, MA
…and HKS leadership on data and research computing strategy, analytics, research integrity and compliance, and research…
Added 2 mins ago
BI Engineer
Health Care Service Corp.
Chicago, IL · Richardson, TX
…pipelines. As an Sr BI Engineer in the Enterprise Business Analytics & Business Intelligence team, this role is expected to manage multiple projects within the team and support others…
Added 3 mins ago
Senior Embedded Software Engineer (Top Secret Clearance)
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Woburn, MA
…electronic warfare; and artificial intelligence algorithms and analytics to make sense of the complexity that is exploding around…
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Principal Embedded Software Architect (Top Secret Clearance Required)
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Arlington, VA · Woburn, MA
…electronic warfare; and artificial intelligence algorithms and analytics to make sense of the complexity that is exploding around…
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Principal Embedded Software Architect (Top Secret Clearance Required)
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Woburn, MA · Arlington, VA
…electronic warfare; and artificial intelligence algorithms and analytics to make sense of the complexity that is exploding around…
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Contractor Special Security Officer (CSSO)
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Woburn, MA
…electronic warfare; and artificial intelligence algorithms and analytics to make sense of the complexity that is exploding around…
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Service Sales Associate, Global Strategic Accounts
Vertiv
Westerville, OH
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their…
Added 3 mins ago
Data Specialist
Coca-Cola Bottlers’ Sales & Services Company, LLC
Tampa, FL
The Data Specialist leverages data analytics and process management to enhance customer experience, optimize business operations, drive continuous improvement, and execute select…
Added 4 mins ago
Solutions Partner
Skillsoft
Remote, United States
Act as a market Subject Matter Expert on Percipio and its role within broader HR tech stacks, including HCM, LMS/LXP, talent, skills intelligence, and analytics platforms.
Added 4 mins ago
Manager Analytics & Insights
Molson Coors
Milwaukee
In the role of Advanced Analytics Manager – Acquired Brands based in Chicago, IL or Milwaukee WI, you will be a part of the Molson Coors Commercial Reporting & Analytics team. This role is…
Added 6 mins ago
Patient Safety & Quality Program Manager
Suburban Hospital
Bethesda, MD
Master's Degree in nursing, informatics, analytics, pharmacy, health administration, epidemiology, or a related field.
Added 6 mins ago
Assistant or Associate Professor of Public Relations & Strategic Communication
University System of Georgia
GA
Added 6 mins ago
Senior Marketing Manager, Distribution & Partnership Marketing (IVD)
LGC Group
Remote, United States
…and PowerPoint; experience with CRM, marketing automation, analytics, or project management tools is…
Added 8 mins ago
Workforce Development and Learning Pathways Strategist
Booz Allen Hamilton_United States
McLean, VA
Experience with HR and workforce analytics, including visualization and automation tools such as Power BI and Power Automate

Apple

Americas Logistics- Delivery Exception Manager

Austin, TX, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Summary Every Apple product is a promise to a customer. When that promise breaks somewhere between our dock and their door, we find out why, and we make sure it doesn't happen again. The AMR Delivery Exception Management (DEM) team finds the defects behind delivery exceptions, losses, and damage, recovers value through carrier claims, and prevents repeat issues before they reach the customer. We are looking for an experienced people leader to move the team from resolving exceptions one case at a time to preventing them across the Americas network.

You will lead a team of analysts, partner with senior leaders across Logistics, Finance, Product Security, AppleCare, and our carrier partners, and lead the business side of a next-generation platform that automates investigations and standardizes how exceptions are handled. If you build strong teams, follow the data to the root cause, and can change minds in difficult conversations, we'd love to hear from you!

Description Lead the Americas DEM team, owning results for exception management, carrier claims and recovery, and loss investigations, including budget, methods, and staffing. Set operating objectives, performance standards, and a tiered review cadence for exceptions, claims, and loss, with clear owners and success criteria. Develop and carry out exception, claims, and credit policies that affect DEM and the wider Apple logistics network. Define and publish the DEM scorecard, including exception rate, loss and credit exposure, claims recovery, claim cycle time, and repeat defects. Shift the team from reactive case resolution to upstream defect prevention, driving root causes to closure and building fixes into process, policy, and training. Lead carrier performance management, including quarterly business reviews, recovery targets, and joint data visibility. Partner with Product Security on high-value shipment risk, theft and loss trends, carrier vetting, and freight security controls. Sponsor a next-generation exception management platform and automation roadmap from the business side. You will own requirements, connect data across order, shipment, carrier, claims, and service systems, and drive adoption across sites and carriers. Serve as DEM's point of contact for Logistics Operations, Finance, AppleCare, Reseller, Retail, and carrier partners, and present performance to senior management and executives as clear decisions and actions. Lead DEM readiness for peak events such as New Product Introductions and Order By Deliver By, and partner with Inventory Control on shared root causes and cross-coverage. Hire, develop, and coach analysts, building bench strength through cross-training and rotation, and growing senior analysts to lead work streams.

What Success Looks Like (6 to 12 Months)

-A consistent review cadence runs with clear owners and documented root-cause closure. -The weekly DEM scorecard shows measurable improvement in loss exposure, claims recovery, and repeat defects. -At least one top recurring failure mode has been fixed upstream with a carrier or logistics partner. -The next-generation platform is delivered on plan, and automation is returning measurable analyst hours to prevention work. -The team operates as one cross-trained Americas function, with documented SOPs and a development plan for every team member.

Minimum Qualifications Bachelor's degree in Supply Chain, Engineering, Business, Finance, Economics, or a related field. 10 or more years of experience in Transportation, Supply Chain, Logistics, or Operations, including 5 or more years of people leadership. Proven experience leading logistics or supply chain operations teams, ideally in delivery exception management, carrier claims, loss prevention, or freight security. Track record of setting objectives, managing budgets and staffing, and running multi-site or multi-carrier programs with clear cadence and governance. Deep end to end knowledge of inbound, outbound, forward, and reverse logistics, and of how carrier, claims, and service processes connect. Strong data judgment, using analytics to find root causes and quantify financial exposure, with comfort reviewing technical queries and BI dashboards. Executive-level communication skills and the ability to influence senior leaders, carriers, and partners in sensitive situations while preserving the relationship.

Preferred Qualifications MBA or advanced degree. Experience leading automation, agentic workflows, or systems integration projects with IT, from requirements through adoption. Lean Six Sigma or equivalent continuous improvement experience. Background supporting Reseller, Retail, and Online channels across a multi-DC footprint. Familiarity with inventory control or reconciliation.

EEO Statement Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

Accessibility At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Application Deadline Apple accepts applications to this posting on an ongoing basis.

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Skills

Logistics
DEM
Performance management
Inventory management
Supply chain management
Leadership
Loss prevention
Communication skills
Lean manufacturing
Process improvement

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