Jobs in the United States

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Assurance Senior (Audit Senior)
GPAC
La Salle, MI
- $86,000 to $104,000 USD / year
…a respected team serving a wide range of clients, with the support and visibility to keep building your…
Added 2 mins ago
G
Assurance Senior (Audit Senior)
GPAC
Dundee, MI
- $86,000 to $104,000 USD / year
…a respected team serving a wide range of clients, with the support and visibility to keep building your…
Added 2 mins ago
Entry-Level Nutritionist
GPAC
St Louis, MO
Assist with nutritional analysis and evaluation of feed ingredients and pet food formulations • Support development of new pet food products and balanced formulations • Conduct research on…
Added 2 mins ago
Traffic Engineer
Harrison Consulting Solutions
Peoria, IL
technical leadership and oversight for traffic engineering and
Added 2 mins ago
Traffic Engineer
Harrison Consulting Solutions
Chicago, IL
technical leadership and oversight for traffic engineering and
Added 2 mins ago
Traffic Engineer
Harrison Consulting Solutions
Naperville, IL
technical leadership and oversight for traffic engineering and
Added 2 mins ago
HM
Harvest Market Events & Marketing Special
Harvest Market (Niemann)
Ann Arbor, MI
- Up to $18 USD / hour
The Events and Marketing Specialist is responsible for developing and implementing events and programs that promote and support the Niemann Harvest Market brand to the community. This…
Added 3 mins ago
G
Assurance Senior (Audit Senior)
GPAC
Delta, OH
- $86,000 to $104,000 USD / year
…a respected team serving a wide range of clients, with the support and visibility to keep building your…
Added 3 mins ago
Traffic Engineer
Harrison Consulting Solutions
Milwaukee, WI
technical leadership and oversight for traffic engineering and
Added 3 mins ago
Traffic Engineer
Harrison Consulting Solutions
Austin, TX
technical leadership and oversight for traffic engineering and
Added 3 mins ago
Traffic Engineer
Harrison Consulting Solutions
Houston, TX
technical leadership and oversight for traffic engineering and
Added 3 mins ago
Traffic Engineer
Harrison Consulting Solutions
Jacksonville, FL
technical leadership and oversight for traffic engineering and
Added 3 mins ago
Traffic Engineer
Harrison Consulting Solutions
West Palm Beach, FL
technical leadership and oversight for traffic engineering and
Added 3 mins ago
G
Assurance Senior (Audit Senior)
GPAC
Pemberville, OH
- $86,000 to $104,000 USD / year
…a respected team serving a wide range of clients, with the support and visibility to keep building your…
Added 4 mins ago
G
Assurance Senior (Audit Senior)
GPAC
Bradner, OH
- $86,000 to $104,000 USD / year
…a respected team serving a wide range of clients, with the support and visibility to keep building your…
Added 7 mins ago
PUBLIC AFFAIRS SPECIALIST
Air Mobility Command
Dover AFB, DE
…serve as a Senior Public Affairs Specialist in an Air Staff, Field Operating Agency (FOA), Major Command (MAJCOM), or Direct Reporting Unit (DRU)-level position providing public affairs…
Added 11 mins ago
SH
Interventional Radiology in Waukesha, WI
Soliant Health
Waukesha, WI
- $2,967 to $3,128 USD / week
Enjoy the professional satisfaction of working alongside experts in the field, while making a meaningful difference in patient outcomes. Comprehensive onboarding and ongoing support…
Added 15 mins ago
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Nonprofit Tax Manager
GPAC
Hilliard, OH
- $125,000 to $148,000 USD / year
…a respected team serving a wide range of clients, with the support and visibility to keep building your…
Added 16 mins ago
PM
Rehab Product Support Associate (CO, NM, WY & El Paso, TX)
Pride Mobility Products Corporation
Denver, CO
- $56,630 USD / year
Assist providers and their technical staff in troubleshooting and repairs of units in the field
Added 16 mins ago
AI
Sales Engineer
Applied Industrial T
Denver, CO
- $40,123 USD / year
Manage the pre-sale and post-sale technical support needs of the customer
Added 16 mins ago
OS
Software Engineer
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
…the Multimode Threat Engagement Simulation Platform under the technical direction of the Lead and Senior Staff Engineers. You will build features across the stack - backend physics API…
Added 16 mins ago
G
Nonprofit Tax Manager
GPAC
West Jefferson, OH
- $125,000 to $148,000 USD / year
…a respected team serving a wide range of clients, with the support and visibility to keep building your…
Added 16 mins ago
G
Nonprofit Tax Manager
GPAC
Ashville, OH
- $125,000 to $148,000 USD / year
…a respected team serving a wide range of clients, with the support and visibility to keep building your…
Added 16 mins ago
G
Nonprofit Tax Manager
GPAC
Croton, OH
- $125,000 to $148,000 USD / year
…a respected team serving a wide range of clients, with the support and visibility to keep building your…
Added 19 mins ago
Talent Acquisition Specialist
DuraServ Corp
Coppell, TX
Experience recruiting skilled trades, field service, or technical roles is strongly preferred - technician recruiting requires a different approach than corporate roles and you know the…

Apple

Agent Development Engineer, Customer Systems

Cupertino, CA, United States
Sunnyvale, CA, United States

The base pay range for this role is between $184,700 and $277,600, and your base pay will depend on your skills, qualifications, experience, and location.

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Job details

Pay: The base pay range for this role is between $184,700 and $277,600, and your base pay will depend on your skills, qualifications, experience, and location.
Posting language: English
Posted: Nov 8, 2026

Original job description

Summary Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience - from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe. There are jobs and then there are opportunities! This is your opportunity to do the best work of your life. Join us, the team that serves as Apple’s nerve center: Apple Information Systems and Technology group! We are seeking a highly innovative and specialized Agent Development Engineer to design, build, and deploy autonomous AI systems. Unlike traditional software or chatbot developers, you will create intelligent agents that leverage Large Language Models (LLMs) to reason, plan, use tools, and execute multi-step actions independently to achieve specific goals, fundamentally transforming how Apple operates and delivers customer experiences. When you join IS&T, you’ll help design and manage systems, frameworks, and apps that countless Apple customers and employees rely on every day. Together, we’ll explore all the ways to improve how Apple operates, freeing our employees to do what they do best, and crafting magical experiences for our customers!

Description As an Agent Development Engineer, you will be at the forefront of building the next generation of intelligent automation. Your core responsibilities will include:• Design & Architecture: Creating the foundational architecture for AI agents, including sophisticated reasoning engines that break down complex problems and robust decision-making workflows.

Agent Development: Building autonomous agents using cutting-edge frameworks like LangChain, LangGraph, AutoGen, or CrewAI. Tool Integration & API Usage: Connecting agents to external tools, databases, APIs, and critical business systems to enable seamless action-taking and interaction with the broader ecosystem. Memory & Context Management: Implementing advanced short- and long-term memory systems (e.g., using vector databases, RAG) so agents can remember past interactions, learn from experience, and maintain context across complex tasks.

Prompt Engineering & Optimization: Authoring complex, domain-specific prompts and designing sophisticated chain-of-thought workflows to guide agent reasoning and ensure optimal performance. Testing & Reliability: Implementing “human-in-the-loop” systems, developing comprehensive evaluation frameworks (evals), and establishing safety guardrails to ensure agents behave reliably, ethically, and predictably in production environments. Deployment & Scaling: Deploying agents into production environments, often leveraging Docker, Kubernetes, and cloud platforms like AWS/Azure/GCP, ensuring scalability and high availability.

The ideal candidate will possess a unique blend of software engineering rigor and AI innovation. You will thrive in an environment where systems are non-deterministic, requiring continuous testing, monitoring, and adaptation. A strong focus on the end-to-end behavior of goal-driven systems, rather than just isolated model optimization, is crucial. You should be passionate about process automation and understand how AI agents can replace or augment traditional Robotic Process Automation (RPA), requiring a keen understanding of business workflows. Excellent communication and collaboration skills are essential for working with diverse teams across Apple.

Minimum Qualifications B.S. in Computer Science, Computer Engineering, or a related technical field, or equivalent professional work experience. 7+ years proven experience developing software in a professional capacity. Longer experience preferred. 2+ years of professional software development experience, with a strong focus on backend systems or AI/ML applications. Strong proficiency in TypeScript, with experience in developing robust, scalable applications. Experience with at least one major AI Agent framework such as LangChain, AutoGen, LangGraph, or Semantic Kernel. Deep understanding of Large Language Models (LLMs), including their capabilities, limitations, and practical application (e.g., GPT-4o, Claude 3.5 Sonnet, Gemini). Practical experience with Retrieval-Augmented Generation (RAG) and fine-tuning techniques for LLMs. Experience with vector databases (e.g., Pinecone, Milvus, Qdrant) and traditional SQL/NoSQL databases. Proficiency with cloud platforms (AWS, Azure, GCP) and containerization tools (Docker, Kubernetes) for deployment and management.

Preferred Qualifications Experience in AI, machine learning, or automation systems beyond basic scripting. Background as a Machine Learning Engineer or Full-Stack Developer with a strong interest in autonomous systems. Familiarity with JavaScript or TypeScript for agent front-end integration or tooling. Experience designing and implementing complex multi-agent systems or agentic workflows. Understanding of ethical AI principles, bias detection, and mitigation strategies in agent design. Contributions to open-source AI agent frameworks or relevant research. Demonstrated ability to translate complex business problems into agent-based solutions.

Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $184,700 and $277,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

EEO Statement Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

Accessibility At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Application Deadline Apple accepts applications to this posting on an ongoing basis.

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More about this job

Skills

Customer service
Chatbot
Architectural design
Decision making
LangChain
Docker
Kubernetes
AWS
Microsoft Azure
Google Cloud
Collaboration
Computer science
Computer engineering
TypeScript
Tuning techniques
SQL
NoSQL
Machine learning
JavaScript
Research

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