Jobs in the United States

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Added 19 mins ago
Military Ticket Program Customer Service Agent
Commander, Navy Installations
Millington, TN
…access, navigating the site and ticket transactions, and other customer service support with the Military Ticket Program (MTP). Responsibilities In order to qualify for this position,…
Added 26 mins ago
Founding Member of Technical Staff
Neuroscale AI
Remote, United States
…cannot touch. Our second product, Athena, extends the same agent infrastructure into federal agency…
Added 39 mins ago
Night Audit Supervisor
E11EVEN Club Hotel & Residences
Miami, FL
Two to three (2-3) years of experience as a Front Desk Agent or Night Auditor in the luxury hospitality industry, including lead or supervisory experience preferred.
Added 45 mins ago
Geek Squad Agent (Retail Store)
Best Buy
Timonium, MD
As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We’ll…
Added 59 mins ago
Agent Development Engineer, Customer Systems
Apple
Cupertino, CA · Sunnyvale, CA
Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience - from contact center operations to the software powering the iconic Genius Bar. The…
Added 1 hour ago
KA
Remote Life Insurance Agent | Minneapolis
Kimbrell Agency
Remote, United States
- $50,000 to $100,000 USD / year
…success. No leader can give everything it takes to help an agent succeed when they’re bringing on anyone who applies. Unfortunately, most agencies make empty promises: "Be in business for…
Added 1 hour ago
KA
Work From Home Life Insurance Agent (Tampa)
Kimbrell Agency
Remote, United States
- $50,000 to $100,000 USD / year
…success. No leader can give everything it takes to help an agent succeed when they’re bringing on anyone who applies. Unfortunately, most agencies make empty promises: "Be in business for…
Added 1 hour ago
RN Director of Nursing Perioperative Services
MedStar Health
Washington, DC
…all clinical and operations matters. Articulates and exhibits customer service focus philosophies.Primary Duties and…
Added 1 hour ago
C
Member of Technical Staff
Clera
San Francisco, CA
- $130,000 to $220,000 USD / year
- Implement observability and tracing that make complex agent behavior understandable to support teams.
Added 1 hour ago
CS
Receptionist - State Farm Agent Team Member
Cynthia Shifflett - State Farm Agent
Ruckersville, VA
- $50,000 to $70,000 USD / year
Cynthia Shifflett - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our…
Added 1 hour ago
CS
Multi-Line Representative - State Farm Agent Team Member
Cynthia Shifflett - State Farm Agent
Ruckersville, VA
- $55,000 to $75,000 USD / year
At Cynthia Shifflett - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re…
Added 1 hour ago
CS
Customer Service Representative - State Farm Agent Team Member
Cynthia Shifflett - State Farm Agent
Ruckersville, VA
- $24 USD / hour
As a Customer Service Representative with Cynthia Shifflett - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful…
Added 1 hour ago
Deployment Partner
CADDi
Chicago, IL
Comfort with ambiguity: you do your best work in messy, unstructured customer environments, and you know when to lead and when to support.
Added 1 hour ago
Sr. Customer Success Manager, Solutions
CADDi
Chicago, IL
Comfort with ambiguity: you do your best work in messy, unstructured customer environments, and you know when to lead and when to support.
Added 1 hour ago
Geek Squad Agent (Retail Store)
Best Buy
Scottsdale, AZ
As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We’ll…
Added 1 hour ago
Product Designer III, AWS Search, Security, Observability, Governance
Amazon
New York, NY
…keyword-and-query mechanics toward agentic search - where a customer expresses intent and an AI agent plans, retrieves, reasons, and returns answers rather than ten blue links. That shift…
Added 1 hour ago
Front Desk Agent
Residence Inn Richmond
Richmond, VA
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room…
Added 1 hour ago
Rooms Controller / Front Desk Supervisor
E11EVEN Club Hotel & Residences
Miami, FL
The purpose of the Rooms Controller Agent Position is to increase guest preference of our hotel and Highgate Hotels brand. The Rooms Controller assigns hotel rooms to guests based on their…
Added 1 hour ago
Retail Sales Agent
Companies, Inc.
Meadville, PA
Help customers make selections by building customer confidence
Added 1 hour ago
Retail Sales Agent
Companies, Inc.
Youngstown, OH
Help customers make selections by building customer confidence
Added 1 hour ago
Retail Sales Agent
Companies, Inc.
Ashtabula, OH
Help customers make selections by building customer confidence
Added 1 hour ago
Retail Sales Agent
Companies, Inc.
Baden, PA
Help customers make selections by building customer confidence
Added 2 hours ago
Commercial Loan Processor - To 70K - Memphis, TN - Job 3829-9096
The Symicor Group
Memphis, TN
Provides clerical and administrative support to assigned lending staff and assists with setting up commercial loan files with timeliness and accuracy.
Added 2 hours ago
Commercial Loan Processor/Closer - To 75K - Waukesha, WI - Job 3831-147012
The Symicor Group
Waukesha, WI
Provides clerical and administrative support to assigned lending staff and assists with setting up commercial loan files with timeliness and accuracy.
Added 2 hours ago
Commercial Loan Assistant - To 80K - East Brunswick, NJ - Job 3822-9466
The Symicor Group
East Brunswick, NJ
Provides clerical and administrative support to assigned lending staff and assists with setting up commercial loan files with timeliness and accuracy.

Apple

Agent Development Engineer, Customer Systems

Cupertino, CA, United States
Sunnyvale, CA, United States

The base pay range for this role is between $184,700 and $277,600, and your base pay will depend on your skills, qualifications, experience, and location.

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Job details

Pay: The base pay range for this role is between $184,700 and $277,600, and your base pay will depend on your skills, qualifications, experience, and location.
Posting language: English
Posted: Nov 8, 2026

Original job description

Summary Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience - from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe. There are jobs and then there are opportunities! This is your opportunity to do the best work of your life. Join us, the team that serves as Apple’s nerve center: Apple Information Systems and Technology group! We are seeking a highly innovative and specialized Agent Development Engineer to design, build, and deploy autonomous AI systems. Unlike traditional software or chatbot developers, you will create intelligent agents that leverage Large Language Models (LLMs) to reason, plan, use tools, and execute multi-step actions independently to achieve specific goals, fundamentally transforming how Apple operates and delivers customer experiences. When you join IS&T, you’ll help design and manage systems, frameworks, and apps that countless Apple customers and employees rely on every day. Together, we’ll explore all the ways to improve how Apple operates, freeing our employees to do what they do best, and crafting magical experiences for our customers!

Description As an Agent Development Engineer, you will be at the forefront of building the next generation of intelligent automation. Your core responsibilities will include:• Design & Architecture: Creating the foundational architecture for AI agents, including sophisticated reasoning engines that break down complex problems and robust decision-making workflows.

Agent Development: Building autonomous agents using cutting-edge frameworks like LangChain, LangGraph, AutoGen, or CrewAI. Tool Integration & API Usage: Connecting agents to external tools, databases, APIs, and critical business systems to enable seamless action-taking and interaction with the broader ecosystem. Memory & Context Management: Implementing advanced short- and long-term memory systems (e.g., using vector databases, RAG) so agents can remember past interactions, learn from experience, and maintain context across complex tasks.

Prompt Engineering & Optimization: Authoring complex, domain-specific prompts and designing sophisticated chain-of-thought workflows to guide agent reasoning and ensure optimal performance. Testing & Reliability: Implementing “human-in-the-loop” systems, developing comprehensive evaluation frameworks (evals), and establishing safety guardrails to ensure agents behave reliably, ethically, and predictably in production environments. Deployment & Scaling: Deploying agents into production environments, often leveraging Docker, Kubernetes, and cloud platforms like AWS/Azure/GCP, ensuring scalability and high availability.

The ideal candidate will possess a unique blend of software engineering rigor and AI innovation. You will thrive in an environment where systems are non-deterministic, requiring continuous testing, monitoring, and adaptation. A strong focus on the end-to-end behavior of goal-driven systems, rather than just isolated model optimization, is crucial. You should be passionate about process automation and understand how AI agents can replace or augment traditional Robotic Process Automation (RPA), requiring a keen understanding of business workflows. Excellent communication and collaboration skills are essential for working with diverse teams across Apple.

Minimum Qualifications B.S. in Computer Science, Computer Engineering, or a related technical field, or equivalent professional work experience. 7+ years proven experience developing software in a professional capacity. Longer experience preferred. 2+ years of professional software development experience, with a strong focus on backend systems or AI/ML applications. Strong proficiency in TypeScript, with experience in developing robust, scalable applications. Experience with at least one major AI Agent framework such as LangChain, AutoGen, LangGraph, or Semantic Kernel. Deep understanding of Large Language Models (LLMs), including their capabilities, limitations, and practical application (e.g., GPT-4o, Claude 3.5 Sonnet, Gemini). Practical experience with Retrieval-Augmented Generation (RAG) and fine-tuning techniques for LLMs. Experience with vector databases (e.g., Pinecone, Milvus, Qdrant) and traditional SQL/NoSQL databases. Proficiency with cloud platforms (AWS, Azure, GCP) and containerization tools (Docker, Kubernetes) for deployment and management.

Preferred Qualifications Experience in AI, machine learning, or automation systems beyond basic scripting. Background as a Machine Learning Engineer or Full-Stack Developer with a strong interest in autonomous systems. Familiarity with JavaScript or TypeScript for agent front-end integration or tooling. Experience designing and implementing complex multi-agent systems or agentic workflows. Understanding of ethical AI principles, bias detection, and mitigation strategies in agent design. Contributions to open-source AI agent frameworks or relevant research. Demonstrated ability to translate complex business problems into agent-based solutions.

Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $184,700 and $277,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

EEO Statement Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

Accessibility At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Application Deadline Apple accepts applications to this posting on an ongoing basis.

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More about this job

Skills

Customer service
Chatbot
Architectural design
Decision making
LangChain
Docker
Kubernetes
AWS
Microsoft Azure
Google Cloud
Collaboration
Computer science
Computer engineering
TypeScript
Tuning techniques
SQL
NoSQL
Machine learning
JavaScript
Research

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